Meet Julia!
Julia is our new Telegram AI chat bot that has been trained with our constantly improving knowledge base.
As you may have already noticed we added recently Juila's AI chat window on our knowledge base website.
Having Julia also on Telegram makes your communication faster.
Please don't share with her any secrets and be advised that Julia is still in beta.

Holiday Office Closure Notice

Dear GB Clients,

Please be informed that our offices will be closed for the holiday season from December 21st, 2024 to January 2nd, 2025. During this period, our technical support team will remain available 24/7 to assist you with any urgent matters.

We wish you a joyful holiday season and a prosperous New Year 2025!

Best regards
GENERAL BYTES team

New version 20241201 has been released today.
More details can be found here.
Release 20241201 mainly focuses on introduction of EU Travel Rule support.
Please make sure you test this release thoroughly on your testing environment.
We don't recommend installing this release on your production environment before Jan 2025.

Dear Customers,

We’re thrilled to introduce GB Paid Services, our new range of expert support solutions designed to help you to keep your Bitcoin ATMs running smoothly and efficiently.
Our new services allow you to offload tasks to GB—such as upgrading your servers, training new hires, and more - so you can focus on your core business.

Our New Services Include:

▪️Initial Setup: Hardware installation and deployment.
▪️Remote Assistance: CAS & terminal upgrades or server & data migration.
▪️Maintenance & Repairs: Routine checkups and parts replacement.
▪️Customer Training: Hands-on sessions for hardware and software.

Whether you’re a new operator or need help with complex repairs, we’re here to support your business remotely or onsite.

How to Order:

Request services directly on our website or email us at sales@generalbytes.com for more details.

We look forward to assisting you!

Warm regards,
The GENERAL BYTES Team

New version 20241231 has been released today.
More details can be found here.
Release 20241231 mainly focuses on improved EU Travel Rule support with ability for users to self-declare usage of unhosted wallet for transactions bellow 1000 EUR. Additionally contains multiple smaller improvements.

New version 20250101 has been released today.
More details can be found here.
Release 20250101 mainly focuses on improved EU Travel Rule support by adding support for NotaBene Travel Rule provider.

New version 20250301 has been released today.
More details can be found here.
Release 20250301 apart from bug fixes and improvements notably contains new support for custom OTPProviders that are used to send customers One-Time-Codes(OTP) allowing operators to send OTPs via WhatsApp.
Release contains also ability to show more detailed information about fees on insert money screen as this is required by some US states such as California.

New version 20250601 has been released today.
More details can be found here.
Release 20250601 apart from bug fixes and improvements notably contains support for SELL Travel Rule and SumSub IdentityProvider.

📢 Important update

GB have recently migrated to Salesforce CRM to ensure smoother communication with you and more efficient order handling.
As part of this change, the Jira Portal will no longer be used for creating new sales tickets.
Existing Jira sales tickets will of course be resolved in Jira, but new requests should be directed through one of the following channels:

🛒 E-shop: generalbytes.com
📩 Contact form: generalbytes.com/en/contact-us
📧 Email: sales@generalbytes.com

Please note that support contacts remain unchanged – you can still reach our support team via email at support@generalbytes.com
or through the Service Request portal.

Thank you for your understanding — we believe this change will help us serve you even better. 🙌

🚀 Introducing BATMSeven – our first payment card-only crypto ATM!

We’re excited to launch the BATMSeven, our first crypto ATM designed for card payments only. Say goodbye to cash collection and all the hassle that comes with it — making it the perfect choice for running your BATM with minimal operational costs.

BATMSeven is now available for order:
👉 generalbytes.com/en/products/batmseven

Experience a simpler, more efficient way to operate your crypto ATM with BATMSeven!

GENERAL BYTES

New version 20250901 has been released today.
More details can be found here.
Release 20250901 apart from bug fixes and improvements notably contains support for:

0. Support for BATMSeven
1. New tier for New Customers allowing operators avoid online scams that in 90% of cases happen to new customers.
2. Newly added printer extension support enables operators to handle customer receipt printing on server allowing printing receipts on cloud connected printers not physically attached to the ATM.
3. ATM operation in card reader only mode without the physical bill acceptor.
4. New CAS Terminal settings for card readers allows operator to set not only the payment card reader model but also a communication protocol including newly added CTEP protocol for Valina reader.
5. Last but not least we added buy support for Bitcoin on Liquid payment network enabling Bitcoin transactions with much lower fees without the complexity of Lightning Network.

Dear Operators,
Due to periodic audits and ongoing efforts to improve/maintain high security standards, we have reset the passwords on our PartnerWeb for those users that don't have 2FA enabled -AND- have an unchanged password since March 2023.
2FA (TOTP) is now mandatory for PartnerWeb. You are forced to activate it on your next login to PartnerWeb. Please visit PartnerWeb to setup your 2FA.
More information about the password reset have been sent out to affected PartnerWeb user emails.

🎄 Dear Customers,
At GENERAL BYTES, our Christmas holidays are approaching.

While the majority of our team will be enjoying the holiday season from December 22 to January 2, the rest of the team will remain available to assist you. Our technical support team is ready to help, and the sales department will continue to accept and process orders; however, manufacturing and shipping will resume in the new year.

Thank you for your understanding. We wish you happy holidays and a great start to the New Year.✨

Dear Operators,
Please be aware of current production issue:
Bitcoin block 928896, mined on 2025-12-21 22:28:26 UTC, was the first block to require more than 96 bits to store chain work value.
The third party library /batm/app/master/lib/bitcoinj-core-0.16.3.jar that CAS utilizes uses only 12 bytes(96 bits) to store the chain work value.
We are currently working on new CAS software patches for versions 20250301, 20250601 and 20250901 that will use newer version of the library bitcoinj-core-0.16.5.jar that uses 32bytes(256bits) for chain work value.
You will be informed on this channel as soon as the newer patch versions become available.
Until then we recommend NOT to restart master service on your server as the issue described above prevents server from downloading bitcoin blockchain headers from bitcoin network after start and master service is automatically shut down after 30 minutes.

New patch releases 20250901.35, 20250601.48, 20250301.54 are now available.
In these patch releases only bitcoinj library has been upgraded from 0.16.3 to version 0.16.5.
If you need any further assistance please contact our support@generalbytes.com

New version 20251001 has been released today.
More details can be found here.
Release 20251001 apart from bug fixes and improvements notably contains support for:

1. New CAS UI - In 2024 we rewritten CAS UI into ReactJS. This year we redesigned tables and widgets to be up to date with today’s UX standard. In the same time we are keeping an old CAS UI also available for those who want to stay a bit longer using legacy UI before they get familiar with new UI.
2. Added support for SumSub and GTR Travel Rule providers. Operator can now choose from 3 different Travel Rule solutions.
3. Added Liquid Bitcoin sell support. In previous release 20250901we introduced buy support.

New version 20260201 has been released today.
More details can be found here.
Release 20260201 (apart from bug fixes and improvements) notably contains support for:

1. External payments. A customer can now choose at the ATM to pay for coins with an external payment provider (instead of cash). An external payment provider can be connected to CAS via Open Extensions, and the customer (at the ATM) is redirected to the payment URL via a QR code displayed on the ATM’s screen. More about External Payments can be read here.

2. Multilingual support for Custom Fields. Custom Fields has been an important tool for Operators to obtain input from end-users. Custom Fields now support multiple languages to make the data collection even more seamless.

3. BATMSeven and BATMFour: customer presence sensing. The customer’s presence can be detected without touching the screen at all. Operator can now measure exactly how long somebody was standing in-front of the machine. Physical proximity sensor is required.

4. This release delivers Taproot address support.

5. NEW CAS UI improvements based on user feedback.

6. CANCEL button on terminal screens has been moved to top left corner.

7. And many additional improvements described in the change log.

Dear Operators,
Please note that effective from 1st of May 2026 GB will not be releasing patch releases for versions that are marked as End Of Life.

Dear Operators,

If you are operating in the United States, you may be interested in an initiative led by Merle, Brown & Nakamura, P.C., represented by Scott McClain.

At GENERAL BYTES, we believe that governments should focus on regulation rather than outright bans. To ensure the industry's voice is heard, we encourage you to contact Mr. Scott McClain s.mcclain@mbnpc.com to join this collective effort.

A Message from Mr. Scott McClain:

Dear Industry Leaders,

Tennessee goes dark effective July 1st. A ban has been passed in Indiana, and bills are pending in Minnesota (SF3868) and New Jersey (S2141). Other states may follow. Your industry has no collective representation that I’m aware of. This email is going out to industry leaders collectively operating more than 25,000 kiosks nationally.

I suggest a conference call with industry to try to get ahead of this. Bitstop, Unbank and others have already expressed an interest in participating.

It’s a broad issue beyond just the bans. “Refund” mandatory statutes are ill conceived. Some states are not issuing licenses to operators. New legislation (e.g., KA, KY, WI) is being passed with no input from the broader industry.

A collective voice is needed. I saw the same thing happen 20 years ago in the Payday Loan industry when I was regulatory counsel for Financial Service Centers of America (FiSCA). Industry leaders were able to put aside their competitive interests to band together at the state and federal level. With the exception of some states, that industry has survived.

The narrative needs to be changed. The numbers clearly show that consumers want convenient access to cryptocurrency. No one hears about the numerous frauds you’re preventing.

Beginning with NJ, my backyard. I’ve been working with lobbyist Matt Halpin for over 20 years, who is an MSB specialist with one of NJ’s most influential firms (njpsi.com). Together, we’ve changed laws, pushed through fee increases and backed off unfavorable legislation supported by banking and Walmart.

Perhaps we can also discuss broader strategies for other key states as well.

I’m aware that some of you have had bad experiences with lobbyists and lawyers, but for those of you who know and work with me, I’m not that guy.

I would strongly suggest we have a conversation soon. I’d like to send out a Zoom invite to each of you for Wednesday, May 20th at 4:00pm (ET). Please let me confirm your availability. Worst case scenario, Matt and I will have taken up 15 minutes of your time.

Thank you,

Scott McClain


==============================================
Merle, Brown & Nakamura, P.C.
18 East 41st Street, Suite 802
New York, NY 10017
(973) 270-6408 (mobile)
(212) 471-2990 (phone)
(212) 471-2997 (fax)
www.mbnpc.com

Dear Operators,
Due to the latest Litecoin core software update the 3rd party library Litecoinj used in our products stopped being compatible with the current Litecoin network protocol.
Problem is manifested by master service being stopped in 30 minutes after start.
In this article you will find root cause, workaround and solution.

New version 20260401 has been released today.
More details can be found here.
Release 20260401 (apart from bug fixes and improvements) notably contains support for:

1. Dynamic Profit that allows operators to set different fees for end customers based on how much cash is being inserted into the machine. Different fees can be also set based on combination of direction(BUY/SELL) and payment method.

2. BATMSeven and BATMFour: customer presence sensing. The customer’s presence can be detected without touching the screen at all. Operator can now measure exactly how long somebody was standing in-front of the machine. Physical proximity sensor is required.

3. Taproot address support.