We apologize for inconveniences, there is a delay in afternoon's batch of EUR withdrawals. All EUR SEPA withdrawals will be executed tomorrow morning between 07:00-08:00am CET.
We apologize for inconveniences, EUR SEPA withdrawals will be disabled tomorrow on Friday 4th Sep 2020 and will be available again on Monday 7th Sep 2020. If you wish to cancel your pending EUR withdrawals, please, contact support.
We apologize for ongoing inconveniences, EUR SEPA withdrawals will be disabled approximately until 10th Sep 2020. If you wish to cancel your pending EUR withdrawals, please, contact the support.
Dear users,
Our hot wallets were compromised, as bellow funds were moved to the following addresses:
ETH Address: 0x7860F7b2874e77E80bE0fC6EbfB9414f89781aD9
TRX Address: TPdhhbCHqXzrDyUiQnHApS7VL2UxB8Qhna
XTZ Address: tz1hnoxVgc8Z1DUa6D18EUkPCXmNbaHwmLRc
BTC Address: 1ANLZZ2YFGumRXaD3EMii92zWQgvX2CK9c
ALGO Address: PDVFO5SDJMOJ6MC7KAD27DDGQ5YQD4IUTDJR2QRCPENT5A5T6CGT2VAAEI
XRP Address: rNwgkFj6QadEXUyS1jgTD2XEsi8HanKzDX
We have contacted all centralized exchanges that might be receiving these illicit funds.
Due to ongoing investigation more details can not be announced currently.
Sorry for the inconvenience and please have some patience untill we solve the issue.
Our hot wallets were compromised, as bellow funds were moved to the following addresses:
ETH Address: 0x7860F7b2874e77E80bE0fC6EbfB9414f89781aD9
TRX Address: TPdhhbCHqXzrDyUiQnHApS7VL2UxB8Qhna
XTZ Address: tz1hnoxVgc8Z1DUa6D18EUkPCXmNbaHwmLRc
BTC Address: 1ANLZZ2YFGumRXaD3EMii92zWQgvX2CK9c
ALGO Address: PDVFO5SDJMOJ6MC7KAD27DDGQ5YQD4IUTDJR2QRCPENT5A5T6CGT2VAAEI
XRP Address: rNwgkFj6QadEXUyS1jgTD2XEsi8HanKzDX
We have contacted all centralized exchanges that might be receiving these illicit funds.
Due to ongoing investigation more details can not be announced currently.
Sorry for the inconvenience and please have some patience untill we solve the issue.
ETERBASE NEWS
Dear users, Our hot wallets were compromised, as bellow funds were moved to the following addresses: ETH Address: 0x7860F7b2874e77E80bE0fC6EbfB9414f89781aD9 TRX Address: TPdhhbCHqXzrDyUiQnHApS7VL2UxB8Qhna XTZ Address: tz1hnoxVgc8Z1DUa6D18EUkPCXmNbaHwmLRc…
We have reported the matter to law enforcement and we are cooperating closely in the investigation. We want to assure our clients that we are taking all necessary steps to ensure that the amount of their deposit does not suffer any damage as a result of a hacker attack.
Dear users,
The hot wallets of ETERBASE Exchange were compromised yesterday and assets worth approximately $ 5.4 million were stolen.
Law enforcement authorities have been informed and we will assist as much as we can in the ongoing investigations.
We want to inform our users that we have enough capital to meet all our obligations.
At the same time, we want to reassure everyone that this event won't stop our journey.
After the security audit of renowned global companies, our operations will continue. We will announce the date of the re-opening of the ETERBASE Exchange platform as soon as possible.
https://support.eterbase.com/hc/en-us/articles/360016335520
The hot wallets of ETERBASE Exchange were compromised yesterday and assets worth approximately $ 5.4 million were stolen.
Law enforcement authorities have been informed and we will assist as much as we can in the ongoing investigations.
We want to inform our users that we have enough capital to meet all our obligations.
At the same time, we want to reassure everyone that this event won't stop our journey.
After the security audit of renowned global companies, our operations will continue. We will announce the date of the re-opening of the ETERBASE Exchange platform as soon as possible.
https://support.eterbase.com/hc/en-us/articles/360016335520
We would like to ask all users for support and patience. We will take all necessary steps to secure the exchange platform and manage the re-opening as soon as possible.
The latest update can be found here:
https://medium.com/@ETERBASE/eterbase-hack-investigation-and-security-audit-is-ongoing-ecb825208850
The latest update can be found here:
https://medium.com/@ETERBASE/eterbase-hack-investigation-and-security-audit-is-ongoing-ecb825208850
Medium
Eterbase: Hack investigation and security audit is ongoing
Thanks to the help from Uppsala Security (report), Coinfirm‘s AML Platform and ETERBASE’s efforts in the investigation, our legal…
The Criminal Complaint (Slovak+English version) has been uploaded to our website:
https://www.eterbase.com/wp-content/uploads/2020/09/ETERBASE-Criminal-Complaint-09-2020.pdf
https://www.eterbase.com/wp-content/uploads/2020/09/ETERBASE-Criminal-Complaint-09-2020.pdf
Dear users
Thank you for your patience and ongoing support. All pending EUR withdrawals will be executed today and tomorrow.
Please follow our official news channels.
Thank you for your patience and ongoing support. All pending EUR withdrawals will be executed today and tomorrow.
Please follow our official news channels.
Dear users, all pending EUR withdrawals were executed today. All EUR deposits received from 8th Sep 2020 till 16th Sep 2020 were automatically returned back to original sender.
Dear users,
As you already know, we have filed the Criminal complaint on September 10th after our hot wallets got compromised and the official investigation began shortly after.
During next days we are expecting the first steps from the investigator's office towards all participants. An independent forensic expert will also join the official investigation in coming days.
The main topics from yesterday's shareholders meeting were:
1. Platform re-opening date.
Our main focus is re-opening the exchange as soon as possible (more details will be shared after next week's shareholders meeting). The most relevant information will be shared with the community as we move forward.
2. Financial Budget 2021.
The budget discussion was only the initial phase debate, considering that we're slowly entering 4Q and that we've faced unplanned expenses that also have to cover a secure re-opening and secure operations during 2021, and the remaining pending development.
3. Refund schemes and obligations.
We are awating qualified legal opinions to ensure smooth and compliant operations.
As you already know, we have filed the Criminal complaint on September 10th after our hot wallets got compromised and the official investigation began shortly after.
During next days we are expecting the first steps from the investigator's office towards all participants. An independent forensic expert will also join the official investigation in coming days.
The main topics from yesterday's shareholders meeting were:
1. Platform re-opening date.
Our main focus is re-opening the exchange as soon as possible (more details will be shared after next week's shareholders meeting). The most relevant information will be shared with the community as we move forward.
2. Financial Budget 2021.
The budget discussion was only the initial phase debate, considering that we're slowly entering 4Q and that we've faced unplanned expenses that also have to cover a secure re-opening and secure operations during 2021, and the remaining pending development.
3. Refund schemes and obligations.
We are awating qualified legal opinions to ensure smooth and compliant operations.
Dear users
We are working on several fronts and alongside the police and security investigation that are ongoing, a public tender for security services has been organized to ensure smooth and compliant operations as soon as possible. All steps have to be aligned and must have an approved legal opinion which is a time consuming process that doesn't allow us to move faster.
Our partners declared the trust in further development & cooperation after seeing the commitment from the shareholders to restart Eterbase's services as soon as it's technically possible.
Eterbase has willingness to solve all claims and avoid legal actions, but as everything has to be aligned before we continue with operations we would like to ask you for a little bit more patience.
With best efforts, we would like to give you secure access to your funds before the re-launch date which is estimated to be in November/December. The first part of funds which could be securely unblocked is EUR. We are waiting for complex legal opinions on that matter and we will inform you as soon as possible.
We are working on several fronts and alongside the police and security investigation that are ongoing, a public tender for security services has been organized to ensure smooth and compliant operations as soon as possible. All steps have to be aligned and must have an approved legal opinion which is a time consuming process that doesn't allow us to move faster.
Our partners declared the trust in further development & cooperation after seeing the commitment from the shareholders to restart Eterbase's services as soon as it's technically possible.
Eterbase has willingness to solve all claims and avoid legal actions, but as everything has to be aligned before we continue with operations we would like to ask you for a little bit more patience.
With best efforts, we would like to give you secure access to your funds before the re-launch date which is estimated to be in November/December. The first part of funds which could be securely unblocked is EUR. We are waiting for complex legal opinions on that matter and we will inform you as soon as possible.
Dear users
Thank you for your support. We are bringing the updates of crucial topics.
Public tenders
Next week we are finalizing the public tenders for two key services: IT Infrastructure operations and IT Security. We have invited renowned local and global companies. Our goal is to ensure the highest possible level of ETERBASE platform protection. As soon as the tenders are closed, we will publish a specific date for the reopening of the exchange. It is still true that our goal is to launch the platform as soon as possible, in November or December.
Cold wallet policy
In order to streamline the cold wallet policy before opening the exchange, we will sign a new contract with the Ledger Vault in the coming weeks.
Refund schemes
We are waiting for binding legal opinions on how to refund stolen assets. For the moment, we are working with several variants, dependent or independent of the return of assets from BINANCE or HUOBI. The refund system will be known before the exchange opens and we will announce it publicly.
Hack investigation
We are unable to provide information publicly during the investigation. We are fully cooperating with law enforcement authorities.
Thank you for your support. We are bringing the updates of crucial topics.
Public tenders
Next week we are finalizing the public tenders for two key services: IT Infrastructure operations and IT Security. We have invited renowned local and global companies. Our goal is to ensure the highest possible level of ETERBASE platform protection. As soon as the tenders are closed, we will publish a specific date for the reopening of the exchange. It is still true that our goal is to launch the platform as soon as possible, in November or December.
Cold wallet policy
In order to streamline the cold wallet policy before opening the exchange, we will sign a new contract with the Ledger Vault in the coming weeks.
Refund schemes
We are waiting for binding legal opinions on how to refund stolen assets. For the moment, we are working with several variants, dependent or independent of the return of assets from BINANCE or HUOBI. The refund system will be known before the exchange opens and we will announce it publicly.
Hack investigation
We are unable to provide information publicly during the investigation. We are fully cooperating with law enforcement authorities.