🧐你知道「這張是尾單」嘅功能嗎？
🧐‘Make this my last order’ function
你知道點擊應用程式列表中嘅「這張是尾單」，會讓我哋知道你不想再被委派訂單嗎？當你嘅工作時段結束時，請謹記點擊「這張是尾單」嘅勾選框！你當時嘅訂單就會成為你最後嘅訂單。喺送出此訂單後，你將不會自動被委派任何訂單，亦不需按拒絕訂單而影響你嘅接單率。
想了解更多？瀏覽我哋嘅戶戶社區啦！
https://riders.deliveroo.hk/zh/orders
Did you know ticking the ‘Make this my last order’ box in the menu bar lets us know you don’t want to be offered any more orders? When your session is coming to an end or you want to log off and head home, remember to tick the ‘Make this my last order’ box in the menu bar! Doing this means you won’t be offered any more orders after you’ve delivered your current one, so you don’t need to reject any and affect your acceptance rate.
To learn more, visit our Rider Website.
https://riders.deliveroo.hk/en/orders
🧐‘Make this my last order’ function
你知道點擊應用程式列表中嘅「這張是尾單」，會讓我哋知道你不想再被委派訂單嗎？當你嘅工作時段結束時，請謹記點擊「這張是尾單」嘅勾選框！你當時嘅訂單就會成為你最後嘅訂單。喺送出此訂單後，你將不會自動被委派任何訂單，亦不需按拒絕訂單而影響你嘅接單率。
想了解更多？瀏覽我哋嘅戶戶社區啦！
https://riders.deliveroo.hk/zh/orders
Did you know ticking the ‘Make this my last order’ box in the menu bar lets us know you don’t want to be offered any more orders? When your session is coming to an end or you want to log off and head home, remember to tick the ‘Make this my last order’ box in the menu bar! Doing this means you won’t be offered any more orders after you’ve delivered your current one, so you don’t need to reject any and affect your acceptance rate.
To learn more, visit our Rider Website.
https://riders.deliveroo.hk/en/orders
由於系統出現技術問題，導致上一週期（25/6 - 1/7）的服務費有所延誤。唔駛擔心，我哋會儘快修復。修復後會另行通知。不便之處，敬請見諒。
Due to a system error, the payment of the last cycle’s service fee (25/6 - 1/7) might be delayed. We are currently working on a fix and will let you know once the issue has been resolved. We apologize for any inconvenience caused.
Due to a system error, the payment of the last cycle’s service fee (25/6 - 1/7) might be delayed. We are currently working on a fix and will let you know once the issue has been resolved. We apologize for any inconvenience caused.
究竟訂單係點樣被分配呢？
How are orders being assigned？
我地嘅訂單都經由電腦系统 - Frank進行派遣。佢會根據送餐專員嘅實時位置及到達餐廳嘅預計時間去自動分配訂單。因此訂單並不能手動委派予送餐專員。即時支援上嘅委派申請亦唔會向你派遣任何訂單。請耐心等候，並毋須因此聯絡即時支援團隊。
按此了解更多有關Frank嘅資訊！
All orders are assigned through the system - Frank, which offers orders to riders based on their live location and estimated travel time to the restaurant. We are unable to manually assign orders to riders. Requesting orders through live chat will NOT result in an order being assigned to you. Please be patient when waiting for orders, and do not send order requests through Rider Live Chat.
Click here to know more about order assignment.
How are orders being assigned？
我地嘅訂單都經由電腦系统 - Frank進行派遣。佢會根據送餐專員嘅實時位置及到達餐廳嘅預計時間去自動分配訂單。因此訂單並不能手動委派予送餐專員。即時支援上嘅委派申請亦唔會向你派遣任何訂單。請耐心等候，並毋須因此聯絡即時支援團隊。
按此了解更多有關Frank嘅資訊！
All orders are assigned through the system - Frank, which offers orders to riders based on their live location and estimated travel time to the restaurant. We are unable to manually assign orders to riders. Requesting orders through live chat will NOT result in an order being assigned to you. Please be patient when waiting for orders, and do not send order requests through Rider Live Chat.
Click here to know more about order assignment.
每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
未來幾日及下週預計會有暴雨⛈，出門前留意天氣報告，唔好忘記帶雨具啊！安全至上。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
Next few days and coming week weather is predicted with rainstorms ⛈. Remember to check weather forecast before going out, and don't forget your rain gear! Stay safe.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
未來幾日及下週預計會有暴雨⛈，出門前留意天氣報告，唔好忘記帶雨具啊！安全至上。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
Next few days and coming week weather is predicted with rainstorms ⛈. Remember to check weather forecast before going out, and don't forget your rain gear! Stay safe.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
Exclusive Privilege for Deliveroo Riders 🥳
We are excited to announce the exclusive adidas discount* for Deliveroo riders!
From now until 31 Jul 2022, simply present your Deliveroo Riders id with your original identity card to enjoy a) 40% off on regular priced items or b) upon spending $2500 or above to get 50% off on regular priced items at the following designated adidas stores.
If you have any questions, feel free to contact us through Rider website.
Click here for more information.
*Terms & Conditions apply
We are excited to announce the exclusive adidas discount* for Deliveroo riders!
From now until 31 Jul 2022, simply present your Deliveroo Riders id with your original identity card to enjoy a) 40% off on regular priced items or b) upon spending $2500 or above to get 50% off on regular priced items at the following designated adidas stores.
If you have any questions, feel free to contact us through Rider website.
Click here for more information.
*Terms & Conditions apply
戶戶送外送專員尊享禮遇
我哋好興奮同大家宣布， 戶戶送外送專員adidas專享優惠*！即日至7月31日，戶戶送外送專員於指定 adidas 店舖出示戶戶送外送專員編號 (看以下圖示) 及其身份證明文件正本，即可尊享購買正價貨品 a) 6折優惠或 b)滿$2,500或以上 5折優惠。
如有任何查詢，歡迎透過戶戶社區與我們聯繫。
按此了解更多
*此優惠受條款及細則約束
我哋好興奮同大家宣布， 戶戶送外送專員adidas專享優惠*！即日至7月31日，戶戶送外送專員於指定 adidas 店舖出示戶戶送外送專員編號 (看以下圖示) 及其身份證明文件正本，即可尊享購買正價貨品 a) 6折優惠或 b)滿$2,500或以上 5折優惠。
如有任何查詢，歡迎透過戶戶社區與我們聯繫。
按此了解更多
*此優惠受條款及細則約束
每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
未來幾日及下週預計會有暴雨⛈，出門前留意天氣報告，唔好忘記帶雨具啊！安全至上。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
Next few days and coming week weather is predicted with rainstorms ⛈. Remember to check weather forecast before going out, and don't forget your rain gear! Stay safe.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
未來幾日及下週預計會有暴雨⛈，出門前留意天氣報告，唔好忘記帶雨具啊！安全至上。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
Next few days and coming week weather is predicted with rainstorms ⛈. Remember to check weather forecast before going out, and don't forget your rain gear! Stay safe.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
The technical issue has now been fixed. If you are still experiencing any issues please contact the Rider Support team through the rider website. We are working on the Acceptance Rate Adjustment and will update once it is done.
Thank you for your patience and we apologise for any inconvenience caused.
Ride safe,
Team Deliveroo
Thank you for your patience and we apologise for any inconvenience caused.
Ride safe,
Team Deliveroo
The technical issue has now been fixed. If you are still experiencing any issues please contact the Rider Support team through the rider website. We are working on the Acceptance Rate Adjustment and will update once it is done.
Thank you for your patience and we apologise for any inconvenience caused.
Ride safe,
Team Deliveroo
Thank you for your patience and we apologise for any inconvenience caused.
Ride safe,
Team Deliveroo
Thank you for your patience! The technical issue on Saturday night has now been fixed. Please be assured that your Acceptance Rate will not be affected during the incident and is now accurately reflected on your rider app. We apologise for any inconvenience caused.
If you are still experiencing any technical problems, please contact us through the Rider Website.
If you are still experiencing any technical problems, please contact us through the Rider Website.
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Hong Kong First Deliveroo Hop is now in full operation in Central HKCE！ 🛍🛍
If you come across large orders, do you know how to handle it?
If you're assigned order with more than 2 bags of items and could not complete it on your own, you can always contact our Live Support for help.
DO NOT only take part of the order items and leave the store without contacting and confirmation with our Live Support agents. Otherwise, your order delivery may be considered to be uncompleted, resulting in not being able to receive the order fee.
If you come across large orders, do you know how to handle it?
If you're assigned order with more than 2 bags of items and could not complete it on your own, you can always contact our Live Support for help.
DO NOT only take part of the order items and leave the store without contacting and confirmation with our Live Support agents. Otherwise, your order delivery may be considered to be uncompleted, resulting in not being able to receive the order fee.
This media is not supported in your browser
VIEW IN TELEGRAM
全港首間戶戶超市亦已正式投入 中環 HKCE運作！🛍🛍
假如遇到大單你又知唔知道點樣尋求協助？
如果你被委派有多於兩袋物品嘅訂單，而無法獨力完成運送時，你可以隨時聯絡即時支援團隊尋求協助。
提提你...千祈唔好喺未有聯絡及得到即時支援團隊嘅確認下，任意取走部分訂單物品就離開餐廳或商舖。否則將有機會會被視作未有完成運送訂單，而無法得到該訂單嘅服務費。
假如遇到大單你又知唔知道點樣尋求協助？
如果你被委派有多於兩袋物品嘅訂單，而無法獨力完成運送時，你可以隨時聯絡即時支援團隊尋求協助。
提提你...千祈唔好喺未有聯絡及得到即時支援團隊嘅確認下，任意取走部分訂單物品就離開餐廳或商舖。否則將有機會會被視作未有完成運送訂單，而無法得到該訂單嘅服務費。
每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
最近酷熱天氣警告☀️一直生效，大家都要記得準備充足水份💧，穿著透氣衫褲，等候訂單時記得搵個陰涼地方休息，防止中暑。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
With the “Very Hot Weather Warning” ☀️ constantly being issued, all riders will need to be cautious of getting heat strokes. Remember to stay hydrated💧, wear breathable materials and rest in shaded areas when waiting for pick up.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
最近酷熱天氣警告☀️一直生效，大家都要記得準備充足水份💧，穿著透氣衫褲，等候訂單時記得搵個陰涼地方休息，防止中暑。
到戶戶社區了解更多：https://ift.tt/2USEbZP
——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺
With the “Very Hot Weather Warning” ☀️ constantly being issued, all riders will need to be cautious of getting heat strokes. Remember to stay hydrated💧, wear breathable materials and rest in shaded areas when waiting for pick up.
Visit the Rider Website to learn more: https://ift.tt/3yrh8
With the “Very Hot Weather Warning” constantly being issued, all riders will need to be cautious of getting heat strokes. Remember to stay hydrated and that Deliveroo Editions Sites have water machines available for use. Your phone battery will also drain faster in hot weather, so a battery pack may be a good idea. Rest in shaded areas when waiting for pick up to prevent over heating. If you feel unwell, stop riding, find a fresh spot and seek for assistance if needed.
委任「替代人」須知🤜🏼🤛🏽
當你委任替代人時， 應尋找可信賴人士，而你作為帳戶持有人亦有責任確保該替代人必須符合與戶戶送合作的所有要求，包括但不限於：
▶️必須年滿18歲
▶️擁有合法的權利在香港工作
▶️未曾被戶戶送終止供應商服務協議
有見及此，我們的營運團隊會定期進行線上身份驗證及工作權利抽查。 當你收到上述抽查時，請記得遵從指定步驟。如你未能完成抽查，你的供應商協議有可能會被終止。
我們重申，你必須要好好管理你的替代人以及你的外送專員帳戶安全。如你的替代人有任何違約行為，戶戶送將保留與你終止供應商服務協議的權利。
想知多啲？前往戶戶社區了解更多。
當你委任替代人時， 應尋找可信賴人士，而你作為帳戶持有人亦有責任確保該替代人必須符合與戶戶送合作的所有要求，包括但不限於：
▶️必須年滿18歲
▶️擁有合法的權利在香港工作
▶️未曾被戶戶送終止供應商服務協議
有見及此，我們的營運團隊會定期進行線上身份驗證及工作權利抽查。 當你收到上述抽查時，請記得遵從指定步驟。如你未能完成抽查，你的供應商協議有可能會被終止。
我們重申，你必須要好好管理你的替代人以及你的外送專員帳戶安全。如你的替代人有任何違約行為，戶戶送將保留與你終止供應商服務協議的權利。
想知多啲？前往戶戶社區了解更多。
Information to know when appointing substitutes 🤜🏼🤛🏽
When appointing a substitute, please only appoint relying acquaintances and make sure that he/she meets all of the requirements to work with Deliveroo, including but not limited to:
▶️Over 18 years of age
▶️Have the right to work in Hong Kong
▶️Do not have their own Supplier Agreement terminated by Deliveroo previously
With this in mind, our Rider Operations team regularly conducts virtual identity and right to work checks. Should you encounter any of these checks when you are delivering an order, please make sure to follow the designated steps. Failing to do these checks may result in your Supplier Agreement being terminated.
We want to emphasize that you have to manage your own substitute(s) and ensure that your rider account is safe and protected. If your substitute(s) violate and fail to comply with any policies, your agreement with Deliveroo will be terminated.
Want to learn more? Go to the Rider Website for more information.
When appointing a substitute, please only appoint relying acquaintances and make sure that he/she meets all of the requirements to work with Deliveroo, including but not limited to:
▶️Over 18 years of age
▶️Have the right to work in Hong Kong
▶️Do not have their own Supplier Agreement terminated by Deliveroo previously
With this in mind, our Rider Operations team regularly conducts virtual identity and right to work checks. Should you encounter any of these checks when you are delivering an order, please make sure to follow the designated steps. Failing to do these checks may result in your Supplier Agreement being terminated.
We want to emphasize that you have to manage your own substitute(s) and ensure that your rider account is safe and protected. If your substitute(s) violate and fail to comply with any policies, your agreement with Deliveroo will be terminated.
Want to learn more? Go to the Rider Website for more information.