戶戶送外送專員頻道 Deliveroo Rider News Channel
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應用程式內送餐體驗反饋功能📱

為確保我們可以更了解你對每個訂單完整的送餐體驗,我們建議所有送餐專員使用應用程式內的反饋功能。 完成每張訂單後,你可以選擇用「👍」或「👎」按鈕來評價「滿意」或「不滿意」該送餐體驗。

當你選擇「👎」來評價此體驗時,你可以進一步指出你不滿意的領域。 如你的評價不屬於任何選項時,你可以在「其他」一欄自行填寫。

為了讓我們更明白你的反饋並作出改善,請你在填寫「其他」時,盡量包括我們建議的關鍵詞。 這將使我們能夠更好地理解你的送餐體驗。

了解更多:https://riders.deliveroo.hk/zh/news/delivery-feedback
每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 12個特別區域獎賞🗺

記得今個禮拜帶埋你嘅保溫袋上線送單喇!

最近疫情變得更加嚴峻,請僅記運送訂單時要盡量減少身體接觸,全程配戴口罩,以你及他人嘅安全,並配合各個大廈及屋苑防疫指引。按此到外送專員網站查看戶戶送疫情下的送餐指引

到戶戶社區了解更多:https://ift.tt/2USEbZP

—————————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-12 zones specific incentives🗺

We predict there will be more orders during dinner hours. Go online this week with your thermal bags and start exploring!

With the pandemic situation getting more serious, please remember to limit physical contact when delivering orders and wear your masks at all times. Also, follow all covid guidelines of buildings and estates during deliveries. Click here to learn more about delivery guidelines under Covid on the rider website.

Visit the Rider Website to learn more: https://ift.tt/3yrh8ml
Channel name was changed to «戶戶送外送專員頻道 Deliveroo Rider News Channel»
戶戶送 x BowtieGo - 免費健康生活會員計劃👨🏻‍⚕️

提提你,戶戶送同 Bowtie 合作提供BowtieGo - 免費健康生活會員計劃,登記後就可獲得無限次會員專享價睇醫生,醫療範疇涵蓋普通科、中醫、針灸及跌打。

快啲點擊以下連結並使用啟用碼 - “ROO2022”登記BowtieGo喇!
https://bit.ly/2Cjst0s
Deliveroo x BowtieGo - free healthcare membership programme 👨🏻‍⚕️

Did you know Deliveroo has partnered with Bowtie to provide BowtieGo - a free healthcare membership programme. You and your loved ones can register to get unlimited GP consultations, Chinese medicine doctor visits, acupuncture, and bone setting services at exclusive rates.

Click the link below to register BowtieGo now with the activation code - “ROO2022”!
https://bit.ly/3qA6ypM
國際婦女節快樂 👩

戶戶送一向支持平等機會 ⚖️,更希望藉著國際婦女節,感謝一眾女性外送專員一直以來為顧客提供貼心嘅外送服務,為社區帶嚟正面影響。

疫情下,不少人頓失收入來源。但亦有不少女性毅然跳出舒適圈,加入外送專員行列。 以Alba為例,由於前航空公司突然結業,使佢由空中服務員搖身一變成為全職戶戶送外送專員,繼續發揮所長,由服務乘客變成服務戶戶送平台嘅餐廳及顧客。

完整訪問及影片:https://bit.ly/3hLem5F

戶戶送再次感謝 💕 所有女性外送專員嘅加入,你哋嘅影響力超乎想像!喺未來日子,戶戶送希望與你哋繼續合作,以積極正面嘅思想感染身邊人,一齊跨過「疫」境!
Celebrating International Women's Day 👩

Here at Deliveroo, we advocate equality for all ⚖️. Celebrating International Women’s Day today, we want to show our appreciation 💕 to all the female riders who have been supporting us along the way whether it’s delivering to hungry customers or creating impacts within the community.

To our female fleet, thank you all for your efforts and dedication and we will continue to support you in creating changes and impacts. You are more valuable than you realise!
免費享用道路安全應用程式Flare📱

Flare(前身為 Busby)是一款與我們合作的安全應用程式,有助保障你在出發送餐路途上的安全。有了 Flare,你更可以在行車時賺取額外獎賞,換取各式生活用品和小工具。

無論你喺步兵、單車定電單車手,都可以尊享 Flare 一系列嘅優質安全功能:

• 意外偵測
• 緊急聯絡人
• 向附近人士尋找協助
• 危險警報
• 交通雷達

Flare 僅適用於過去兩週內曾上線接單的外送專員。只需幾分鐘,令你從此送餐多一重保障!

關於Busby詳情請瀏覽戶戶社區:
https://riders.deliveroo.hk/zh/news/flare-safety-app
Enjoy free premium access to road safety app Flare📱

Flare (formerly Busby) - a safety app we've partnered with to help keep you safe on the road. With Flare, you can also be earning extra rewards on lifestyle products and gadgets while you ride.

Whether you are a walker, cyclist or scooter, with Busby app-enabled, you’ll benefit from a suite of first-class safety features:

• Incident detection
• Emergency contacts
• Ask others close by for help
• Hazard alerting
• RoadRadar

Flare is only eligible for riders that are active in the past two weeks. It only takes you a few minutes to get an extra layer of protection while you work on the road.

Visit Rider Website to learn more!
https://riders.deliveroo.hk/en/news/flare-safety-app
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遇到大單需要尋求協助?🛍🛍

如果你被委派有多於兩袋物品嘅訂單,而無法獨力完成運送時,你可以隨時聯絡即時支援團隊尋求協助。

1. 於應用程式內嘅「送餐專員支援」聯絡支援團隊
2. 支援團隊會提供表格,只需於「需要協助的類別」揀選「大單需要額外送餐專員」
3. 上載該訂單的照片
4.一經確認,就會安排另一位送餐專員協助運送其餘嘅物品。
5. 當你成功同即時支援確認所提取嘅訂單物品數目後,就可以繼續你嘅送餐旅程。

提提你...千祈唔好喺未有聯絡及得到即時支援團隊嘅確認下,任意取走部分訂單物品就離開餐廳或商舖。否則將有機會會被視作未有完成運送訂單,而無法得到該訂單嘅服務費。
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Did you know...how to handle large orders? 🛍🛍

If you're assigned order with more than 2 bags of items and could not complete it on your own, you can always contact our Live Support for help~

1. Contact Rider Support via in-app live chat
2. Care agent will provide a form to fill in, choose "large order requires additional rider" in the category of the support
3. Upload the picture of that order
4. They would help to find another rider to deliver part of that order.
5. Once it's confirmed with Live Support on the portion you will take away, you can continue with your delivery journey.
無接觸送單服務 // Contact-free delivery

請注意:若您在訂單備註中看到顧客要求「無接觸送單」服務,請務必遵循要求並等待顧客前來收取訂單。

請於親眼看見顧客收取了訂單後才將訂單標記為已送遞。運送訂單時,請盡量減少身體接觸,有助大家保持衛生和安全。

尤其於疫情(新冠狀病毒)嚴峻的期間。為了減低接觸機會,將送單方式改為「非接觸送單」可確保外送專員及顧客的安全。

更多「無接觸送單」教學及資訊

ATTTENTION: If customer has requested for “Contact-free delivery”, you will be able to see this in the order’s delivery notes. Please make sure to follow their request and wait for the customer to collect the order. Mark the order as delivered ONLY when you’ve seen the customer collect it.

Due to the pandemic, limiting the social contacts between both customers and Riders can help reduce the chance of infection. Stay Safe!

For more “Contact-free delivery” details and tutorial
每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 12個特別區域獎賞🗺

記得今個禮拜帶埋你嘅保溫袋上線送單喇!

最近疫情變得更加嚴峻,請僅記運送訂單時要盡量減少身體接觸,全程配戴口罩,以你及他人嘅安全,並配合各個大廈及屋苑防疫指引。按此到外送專員網站查看戶戶送疫情下的送餐指引

到戶戶社區了解更多:https://ift.tt/2USEbZP

—————————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-12 zones specific incentives🗺

We predict there will be more orders during dinner hours. Go online this week with your thermal bags and start exploring!

With the pandemic situation getting more serious, please remember to limit physical contact when delivering orders and wear your masks at all times. Also, follow all covid guidelines of buildings and estates during deliveries. Click here to learn more about delivery guidelines under Covid on the rider website.

Visit the Rider Website to learn more: https://ift.tt/3yrh8ml
趁著白色情人節 寵愛你嘅「毛」價寶🤍

戶戶送一向關心你以及你嘅摯親!有養寵物的人相信都知道,毛孩們看獸醫的支出亦不是一筆小數目,有時候所牽涉的醫療費用甚至比人更高!然而,它們並不懂得像你一樣為自己投保一份合適的醫療保障。為了幫助各位主人分擔財務上的即時壓力,同時又確保毛孩們可以得到最好的照顧,戶戶送與One Degree合作,全面守護你和毛孩的生活!

有別於傳統保險,「毛價保」投保手續全程只需網上辦妥,手續簡單,數分鐘即可完成,索償快捷!除了保額冠絕全城,更不設細項賠償限制,意外、疾病都受保,賠償額高達9成!更重要的是,只要是介乎13週到11歲的貓狗,不論品種,OneDegree 一律承保,而且終身續保!*

OneDegree現在為Deliveroo戶戶送外送專員提供獨家優惠,由即日起至6月30日,透過以下網址,或到OneDegree官網並輸入優惠碼:「 DELIVEROO22」投保,即可享首年保費75折優惠!把握時機,立即為你最寵愛的毛孩投保啦!

了解詳情:https://riders.deliveroo.hk/zh/news/onedegree-pet-insurance
Treat your pet a comprehensive medical coverage on White Day!

At Deliveroo, we always care about you and your loved ones! We know very well that pets’ medical expenses can be very costly. However, your pets do not know how to cover themselves with a proper medical plan like you do! We partnered with OneDegree, providing your pets with comprehensive pet insurance!

The enrollment and claims of OneDegree’s ‘Pawfect Care’ can be done entirely online in just a couple of minutes. It does not impose a sublimit on each specific benefit, and as much as 90% of eligible vet bills can be reimbursed! All breeds of cats and dogs between 13 weeks to 11 years old are accepted! Once you have successfully enrolled, there is no age limit upon renewal*.

OneDegree is now providing an exclusive offer to all riders at Deliveroo! From now on to 30 June 2022, sign up with promo code ‘DELIVEROO22here to enjoy a 25% off discount on the first-year premium!

Learn More: https://riders.deliveroo.hk/en/news/onedegree-pet-insurance
想收到戶戶送同合作伙伴所提供的商品及服務推廣? Do you wish to recieve exclusive offer from Deliveroo or 3rd party partners?

新一年,戶戶送繼續為你搜羅唔同嘅著數優惠。如果你想希望收到相關嘅優惠詳情,就要儘快完成推廣意見同意書!

填寫資料話咁易,一分鐘立即填妥!按此連結填表:https://bit.ly/2VgvU1X

In the new year, we continue providing you with a wide range of special offers. In order to enjoy these attractive perks, complete the below marketing preferences survey ASAP so we can share you the information on the latest offers!

ONE MINUTE is all it takes to complete the form! What are you waiting for? Click the link to complete the survey now! https://bit.ly/2VgvU1X
外送專員專屬蜆殼Shell VALUE card升級燃油優惠⛽️

戶戶送外送專員有著數?戶戶送為你呈上蜆殼Shell VALUE card燃油折扣。喺任何一間 Shell 蜆殼油站 (機場分站除外)入油,就可享用高達每公升HK$4燃油優惠🏷!今期Shell VALUE Card 油咭申請表格已經發送畀合資格*嘅外送專員 - 記得留意我哋嘅電郵,獲取你嘅專屬優惠呀!

了解更多:https://riders.deliveroo.hk/zh/news/shell-value-card-offer

*我哋會每月審核外送專員嘅申請資格,並定期透過電郵通知合資格外送專員, 所以記著查看你嘅電子郵箱呀!

Exclusive upgraded fuel offer Shell VALUE card for you! ⛽️

Riding with Deliveroo has its perks! We now offer Shell VALUE card to our riders with an exclusive fuel discount of $4 off per liter 🏷 at any Shell petrol station (except airport stations)! Eligible* riders this month have been notified through email, so check your inbox for your exclusive offering!
外送專員專屬蜆殼Shell FLEET card升級燃油優惠⛽️

戶戶送外送專員有著數?戶戶送為你獻上蜆殼Shell FLEET card燃油折扣。喺任何一間 Shell 蜆殼油站 (機場分站除外)入油,就可享用高達每公升HK$4.3燃油優惠及機油6折優惠🏷!今期Shell FLEET Card 油咭申請表格已經發送畀合資格*嘅外送專員 - 記得留意我哋嘅電郵,獲取你嘅專屬優惠呀!

了解更多:https://riders.deliveroo.hk/zh/news/shell-fleet-card-offer

*我哋會每季審核外送專員嘅申請資格,並定期透過電郵通知合資格外送專員, 所以記著查看你嘅電子郵箱呀!

Exclusive upgraded fuel offer Shell FLEET card for you! ⛽️

Riding with Deliveroo has its perks! We now offer Shell FLEET card to our riders with an exclusive fuel discount of $4.3 off per liter and 40% off on lubricant purchase 🏷 at any Shell petrol station (except airport stations)! Eligible* riders this month have been notified through email, so check your inbox for your exclusive offering!

Learn more: https://riders.deliveroo.hk/en/news/shell-fleet-card-offer

*Eligibility will be reviewed on a quarterly basis; eligible riders will be notified to apply through email regularly, so keep an eye out on your email inbox!
保溫袋注意事項 About Thermal Bags

喺運送訂單時,請確保將保溫袋密封好先出發前往顧客位置,以阻擋外來污染及確保食物可保持喺最佳溫度。

最重要係避免將保溫袋放喺電單車腳踏位置,確保雙腳踏穩在腳踏板上。尤其係運送大訂單時,保溫袋阻擋腳踏位置對你同其他車輛都可能造成危險。

如果你的保溫袋尺寸並不符合安全標準及尺寸,請到戶戶送網上裝備商店自行購買。我們亦強烈建議電單車送餐專員使用尾箱嚟放置食物,確保個人及路面安全!

When delivering an order, apart from ensuring that the thermal bag is sealed properly before heading to the customer, to keep the food from outside elements and at the right temperature.

Most importantly, please ensure that the thermal bag is not place at the foot rest of your motorcycle, and that both of your feet is placed on the foot rest at all times during travel. Especially when delivering a large order, the thermal bag may take up the whole foot rest space, which can be unsafe for both you and other vehicles on the road.

If you do not have a thermal bag that meets our safety or size requirements, please purchase one from the Deliveroo Rider Kit Store. We also strongly recommend Motorcycle riders to use a tail box to place the thermal bag in, ensuring both you and others’ safety!