Frequently Asked Questions
BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE

Q: How can we purchase your HTB services? Are we guaranteed tickets?
A: Please kindly fill in the form that will be released at 5pm. Full payment of ticket cost + HTB fee is required to secure a slot.

Our fulfilment rate for previous events (e.g. BTS) have been generally at 100%. However, do note that demand varies and thus we will never provide any guarantee of fulfilment for any event.

Q: Am I able to choose my sections?
A: Yes, you will be able to choose your top sections though we encourage all customers to be flexible with others within the category to ensure we are able to secure your ticket.

Q: Can I get front row / low queue tickets? I only want up to Row (X)
A: Due to the high demand nature of this event, we cannot promise any front row / low queue tickets for this event. However, rest assured that our team will be putting in our 100% like we always do for this sale. We will allocate the best available tickets to you.

Q: Are you able to use my account for ticketing?
A: We will use our accounts to secure your tickets and transfer them to you once released.

Q: What if you can't secure my tickets?
A: A FULL refund (ticket cost + HTB fee) will be made to you.

Q: Are bypass links available?
A: We do not have bypass links at the moment for sales on Ticketmaster SG.

Q: How do you allocate tickets? When will I get an update?
A: Allocation is by first come first serve (FCFS) order, based on the date and time payment is made and form is submitted. We will update all buyers on the status of their order after each sale opted in for, however, we may take up to the end of General sales to allocate/provide exact seating details due to the high volume of orders we anticipate.

As we expect a high influx of messages throughout the week, we are also pleased to be opening a dedicated Telegram account @ctrltix2 for BIGBANG HTB related enquiries. All payment screenshots, update to buyers, will be via @ctrltix2. Please kindly contact @ctrltix2 for any enquiries you might have. Replies might be slow as we work to get to everyone. Thank you for your patience 🙏

** do note that admins have a personal matter to attend to today, all enquiries / payment screenshots will be acknowledged tonight, latest tomorrow.

We hope to be able to serve as many VIPs as possible and provide the best possible experience with CtrlTix. Please stay tuned for our form opening at 5pm.

Thank you!

Order form updated! Do note that admins have a personal matter to attend to today, all enquiries / payment screenshots will be acknowledged tonight, latest tomorrow. Thank you!

2026 PLAVE WORLD TOUR [KEEP IT MANIC] IN SINGAPORE

All HTB fulfilled in 102/103/104 row A onwards!

Tickets will be transferred to customers by tonight!

HTB details and order form has been updated for 2026 LE SSERAFIM TOUR 'PUREFLOW' in SINGAPORE!

Codes also still available at $10 / code, will be sent by tonight. Kindly note team is busy today and will acknowledge / respond to all enquiries later today!

2026 THE ROSE ASIA TOUR [ROSETOPIA] - SINGAPORE

All HTB fulfilled (Section B for VIP/Cat 1) ticket details will be sent later today!

For LE SSERAFIM, do give us a while to confirm!

2026 LE SSERAFIM TOUR 'PUREFLOW' in SINGAPORE

All HTB has been fulfilled in queue number ranges from 50-140 and many front rows for VIP Seated!

General sale orders has been fulfilled ahead of time as well.

Tickets will be transferred by later tonight. Thank you for your support!

BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE

FINAL call for HTB & membership codes! Sale begins tomorrow.

All codes will be sent out tonight.

BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE

Cat 1-6 orders mostly / all fulfilled, though a number remain for VIP. VIP was out of stock within 15 minutes today, so it seems that not much has been released. (see notice above)

All buyers will be given an update individually tonight and remaining orders will be moved to General sale.

HTB for General sales for non-VIP will be reopened tonight as well.

We appreciate your patience as this is a extremely high demand event, and our team needs time to collate tickets to ensure a fair allocation for all 🫶

Day 2 for BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE

Coming soon 🤫 Keep an eye out 👀

Stay tuned to our channel for more insider information!

More limited HTB slots has been released for General sales of BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE! More details here.

Please note VIP HTB will be unavailable so that we can focus on fulfilling existing orders. HTB will only be limited to non-VIP, thank you for your understanding!

NCT 127 5TH TOUR ‘NEO CITY’ : THE REDLINE’ IN SINGAPORE
18 October 2026
Singapore Indoor Stadium

Seat map has been released! HTB details will be announced later today as our team is busy with BIGBANG SG.

BIGBANG 2026 - 2027 WORLD TOUR <XX : COSMOS> IN SINGAPORE

Tickets are now officially SOLD OUT.

Today’s General Sale was an extremely tough one, with very limited tickets released across most categories. Nonetheless, majority of our HTB orders have been successfully fulfilled.

For the small number of orders that remain unfulfilled, buyers will be given the option to receive a full refund or have their order pushed to Day 2 if any.

Our team is currently working through the final allocations. All buyers will be contacted regarding their order status, and secured tickets will begin to be transferred by tonight. We kindly ask for your patience in the meantime, as we are handling an overwhelming number of orders and allocations following the sale.

We have also received a huge number of enquiries regarding spare tickets. At the moment, all available tickets have been reserved for the fulfilment of existing HTB orders. Should we have any remaining tickets after allocations are completed, they will be posted on our channel for sale.

Thank you once again for your patience 🙏