UPSC 2019 AIR -13 Raunak Agarwal Mock interview- From Kolkata
( Commerce Optional)
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👆Above discussion are related with Leverage subtopics of FM of Commerce Optional Paper -1
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EASE 2.0 Banking Reforms Index:
________________________________________
Context:
Recently, the EASE (Enhanced Access and Service Excellence) 2.0 Banking Reforms Index on performance of Public Sector Banks (PSB) from March 2018-2020 was released and best performing banks on EASE were felicitated.
What is EASE Reforms Agenda?
1. It was launched in January 2018 jointly by the government and PSBs.
2. It was commissioned through Indian Banks’ Association and authored by Boston Consulting Group.
3. EASE Agenda is aimed at institutionalizing CLEAN and SMART banking.
4. The Index measures performance of each PSB on 120+ objective metrics.

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What is EASE 2.0?
EASE 2.0 builds on the foundation of EASE 1.0 and introduces new reform Action Points across six themes to make reforms journey irreversible, strengthen processes and systems, and drive outcomes.
The six themes of EASE are:
1. Responsible Banking.
2. Customer Responsiveness.
3. Credit Off-take.
4. PSBs as UdyamiMitra (SIDBI portal for credit management of MSMEs).
5. Financial Inclusion & Digitalisation.
6. Governance and HR.
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