Word of the day...

ITIL (Information Technology Infrastructure Library)
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ITIL (Information Technology Infrastructure Library) is a framework designed to standardize how information technology (IT) services are selected, planned, delivered and supported. ITIL guidelines and best practices are designed to align IT actions and expenses to business requirements.

The ITIL framework has five books which are periodically reviewed and updated as technologies change. Each book contains best practices for a major aspect of the IT service lifecycle.
 
1-ITIL service strategy - specifies that each stage of the service lifecycle must be focused on defined business goals, requirements and service management principles.
2-ITIL service design - provides guidance for the production and maintenance of IT policies, architectures and documents that support IT services.
3-ITIL service transition - focuses on change management and provides guidance for transitioning new and updated services into the business environment.
4-ITIL service operation - focuses on strategies to support service delivery and maintenance.
5-ITIL continual service improvement - focuses on processes for identifying and introducing service management improvements and lifecycle management.