Amazon CloudWatch
Observe and monitor resources and applications on AWS, on premises, and on other clouds.
Observe and monitor resources and applications on AWS, on premises, and on other clouds.
What are SLAs?
A service level agreement (SLA) is an agreement between a service provider and its customers. It is based on specific service commitments, such as resolution time for customer cases, service uptime and website responsiveness
A service level agreement (SLA) is an agreement between a service provider and its customers. It is based on specific service commitments, such as resolution time for customer cases, service uptime and website responsiveness
What are SLOs?
A service level objective (SLO) is what the service agrees to provide for its users regarding specific measurements. These measurements include metrics such as:
Service uptime
Incident response time
Latency
Availability
Website responsiveness
Many others
A service level objective (SLO) is what the service agrees to provide for its users regarding specific measurements. These measurements include metrics such as:
Service uptime
Incident response time
Latency
Availability
Website responsiveness
Many others
What are SLIs?
Service level indicators (SLIs) are the key indicators that measure the performance of the service
Service level indicators (SLIs) are the key indicators that measure the performance of the service
A survey from 451 Research had 39% of respondents having invested in between 11 and 30 monitoring tools for their application, infrastructure, and cloud environments—wow!!!😳😳😳
What is customer experience (CX)?
We can define CX as the overall perception and feelings a customer has about their interactions with a company or brand across various touchpoints and throughout the entire customer journey.