Word of the day...

customer experience management
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Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty. To manage the customer experience, a company needs to create a strategy that encompasses all customer interactions.

#itil #handbook
کتابچه جیبی ITIL به زبان فارسی...

آمازون برای اولین بار سفارش مشتری رو با پهپاد تحویل داد . کل عملیات سفارش تا تحویل 13 دقیقه طول کشیده