CIT Systems Updates
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Status updates from services managed by NUS Centre for Instructional Technology
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Panopto EU Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62a901facef78b12aaa533a2

June 14, 2022 9:47PM UTC
Scheduled - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) GMT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto


June 25, 2022 9:00PM UTC
Active - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) GMT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto
Panopto CA Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62a90278da98e512abad740e

June 14, 2022 9:49PM UTC
Scheduled - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 00:00 AM (next day) EDT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto


June 26, 2022 1:00AM UTC
Active - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 00:00 AM (next day) EDT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto
Panopto NA Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62a902bf5dd73d12668f1a7b

June 14, 2022 9:50PM UTC
Scheduled - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EDT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto


June 26, 2022 1:00AM UTC
Active - On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EDT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto
Panopto CA Cloud Notification 2022-06-30 - Full Site Outage
https://status.io/pages/incident/57c1fd57097aa14d7f0021cd/62be3f188a3bb4053264c8b7

July 1, 2022 12:26AM UTC
Investigating - Incident Details: We are investigating a site outage on the Panopto CA Cloud.

We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 15 minutes.

What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.


July 1, 2022 12:38AM UTC
Monitoring - The Panopto CA Cloud is now available for all users.

The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

Our next update will be within 60 minutes.


July 1, 2022 1:08AM UTC
Resolved - The Panopto CA Cloud has been stable and metrics have remained normal since our last update.

We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
Turnitin and iThenticate maintenance on Sat 9 July from 0700 hrs to 1500 hrs
https://blog.nus.edu.sg/citsystemupdates/archives/1447

Turnitin and iThenticate will not be available on Sat 9 July from 0700 to 1500 hrs (8 hours) due to scheduled maintenance. This is also applicable to Turnitin assignments in LumiNUS and Canvas. For further information and Turnitin status updates, please: subscribe to Turnitin Status’ Twitter account, subscribe to Turnitin Status email alerts, and/or subscribe […]
Updated Russia Toll Numbers
https://status.zoom.us/incidents/9pmn5ctshf88

THIS IS A SCHEDULED EVENT Jul 29, 17:00 PDT  -  Jul 30, 00:00 PDTJul 6, 13:53 PDT
Scheduled - Due to a change with our phone carrier, the below Russia phone numbers are being decommissioned.
+749 XXXX 9788
+781 XXXX 8988

For your convenience, we have added two additional Russia Toll numbers:
+749 XXXX 6379
+749 XXXX 6380

You will need to enable the new numbers in the Zoom web portal (https://zoom.us/account/setting?tab=telephony) to be made available for use on your account. Currently scheduled meetings for 7/29/22 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Russia will not be able to join using the decommissioned number after 7/29/22. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Russia numbers that will remain supported.
CIT Help Desk urgent maintenance from Thu 7 Jul, 2200 hrs to Fri 8 Jul, 0200 hrs
https://blog.nus.edu.sg/citsystemupdates/archives/1449

CIT Help Desk will undergo urgent maintenance from Thursday 7 July, 2200 hrs to Friday 8 July, 0200 hrs (4 hours). The service will not be accessible during the maintenance period. Apologies for the inconvenience.
Unexpected issue with QuickMarks
https://turnitin.statuspage.io/incidents/d6r3n9s1zh56

Jul 13, 14:19 PDT
Identified - Our engineers have identified the issue and are working towards resolving the incident.

We invite you to track the progress of this incident while we work to bring the service back to optimum health.

We apologize for the inconvenience, and thank you for your patience.Jul 13, 13:46 PDT
Update - We are continuing to investigate this issue.Jul 13, 13:45 PDT
Investigating - We’ve run into some issues.

Users of Turnitin are currently experiencing an unexpected issue with the QuickMark feature. Users also accessing these services via an integration may also be affected.

Our engineers are actively investigating the incident. We invite you to track the progress of this incident while we work to bring the service back to optimum health.

We apologize for the inconvenience, and thank you for your patience.
Scheduled Zoom Software Quarterly Lifecycle update (11/5/22)
https://status.zoom.us/incidents/zlth2xbb2jfd

THIS IS A SCHEDULED EVENT Nov 5, 00:00 - 01:00 PDTJul 13, 14:03 PDT
Scheduled - In order to prepare for a new quarterly minimum version schedule, Zoom will be enforcing a new minimum version of all our Zoom clients and plugins this November 5th. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- Outlook Plug-in
- Browser Scheduler Extensions
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK
- Video SDK

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231
Panopto CA Cloud Scheduled Downtime Notification
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62ccc3a2e9db4b053a119ad8

July 12, 2022 12:43AM UTC
Scheduled - On Tuesday, July 19th, your Panopto cloud site will be taken offline for less than 10 minutes for database upgrades. This maintenance will occur from 01:00 AM EDT to 01:10 AM EDT. We apologize for the short notice. In order to minimize end-user disruption, we will be performing this maintenance when viewing is at its lowest point.

July 19, 2022 5:00AM UTC
Active - On Tuesday, July 19th, your Panopto cloud site will be taken offline for less than 10 minutes for database upgrades. This maintenance will occur from 01:00 AM EDT to 01:10 AM EDT. We apologize for the short notice. In order to minimize end-user disruption, we will be performing this maintenance when viewing is at its lowest point.
Panopto EU Cloud Notification 2022-07-27
https://status.io/pages/incident/57c1fd57097aa14d7f0021cd/62e16f401286ff0538c22599

July 27, 2022 5:00PM UTC
Resolved - The Panopto EU Cloud experienced increased error rates in search on 2022-07-27, from 15:03 to 15:25 UTC. During this time, users will have experienced errors when searching for content.

We have resolved this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
Turnitin Emergency Maintenance 28th July, 2022
https://turnitin.statuspage.io/incidents/48tthryqqgd4

THIS IS A SCHEDULED EVENT Jul 28, 00:00 - 00:45 PDTJul 27, 18:30 PDT
Scheduled - Turnitin will undergo an emergency maintenance on July 28th at 24:00 PDT (BST 8:00 28th of July, AEST 17:00 28th of July) [go to https://tinyurl.com/yjk86vje to find your local time]. During this time, there may be a minor loss of functionality for instructors.

We regret any inconvenience this may cause.
Panopto EU Cloud Notification 2022-07-27
https://status.io/pages/incident/57c1fd57097aa14d7f0021cd/62e2025b8c65fa05a80bea2b

July 28, 2022 3:28AM UTC
Investigating - The Panopto EU Cloud is experiencing an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Search queries will result in timeouts or errors.


July 28, 2022 4:20AM UTC
Resolved - The Panopto EU Cloud experienced increased error rates in search on 2022-07-28, from 03:07 to 03:34 UTC.

We have resolved this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
Turnitin emergency maintenance on Thu 28 July from 1500 hrs to 1600 hrs
https://blog.nus.edu.sg/citsystemupdates/archives/1451

Turnitin will undergo an emergency maintenance on Thu 28 July from 1500 to 1600 hrs (1 hour). During this time, there may be a minor loss of functionality for instructors. This is also applicable to Turnitin assignments in LumiNUS and Canvas. For further information and Turnitin status updates, please: subscribe to Turnitin Status’ Twitter account, […]
Panopto NA Cloud Notification 2022-07-31
https://status.io/pages/incident/57c1fd57097aa14d7f0021cd/62e74938a0037c053bb3a337

August 1, 2022 3:32AM UTC
Investigating - The Panopto NA Cloud is experiencing an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Searching for content may fail to succeed.
Panopto AU Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62ded2c3e9db4b053a11a0e7

July 25, 2022 5:28PM UTC
Scheduled - On Tuesday, August 2nd, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 2:30 am to 2:40 am AEST. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 1, 2022 4:30PM UTC
Active - On Tuesday, August 2nd, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 2:30 am to 2:40 am AEST. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 1, 2022 4:36PM UTC
Completed - We have completed the maintenance to the AU Cloud.

Best Regards,
Your Panopto Team
Panopto AP Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62ded4f822d1740532f65537

July 25, 2022 5:38PM UTC
Scheduled - On Thursday, August 4th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 12:00 am to 12:10 am SGT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 3, 2022 4:00PM UTC
Active - On Thursday, August 4th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 12:00 am to 12:10 am SGT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 3, 2022 4:07PM UTC
Completed - We have completed the maintenance to the AP Cloud.

Best Regards,
Your Panopto Team
Logging in and Delayed Similarity Report Generation
https://turnitin.statuspage.io/incidents/jkpf0v8lfcz3

Aug 5, 02:38 PDT
Update - We are continuing to investigate this issue.Aug 5, 02:35 PDT
Update - We are continuing to investigate this issue.Aug 5, 02:27 PDT
Update - We are continuing to investigate this issue.Aug 5, 02:19 PDT
Investigating - We’ve run into some issues.

Users of Turnitin and TurnitinUK, iThenticate, as well as Draft Coach, Turnitin Originality, Turnitin Similarity, SimCheck and Crossref Similarity Check are currently experiencing an unexpected service incident.

Users also accessing these services via an integration may also be affected. During this time, users may be experiencing intermittent issues logging in and slower report generation times.

We invite you to track the progress of this incident while we work to bring the service back to optimum health: https://t.co/oVlXfKk45h
Panopto NA Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62e840e458aabf05341601ac

August 1, 2022 9:08PM UTC
Scheduled - On Tuesday, August 9th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 1:00 am to 1:10 am EDT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 9, 2022 5:00AM UTC
Active - On Tuesday, August 9th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 1:00 am to 1:10 am EDT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto
Panopto EU Cloud Scheduled Downtime
https://status.io/pages/maintenance/57c1fd57097aa14d7f0021cd/62ead062279eb80538be72e6

August 3, 2022 7:45PM UTC
Scheduled - On Tuesday, August 9th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 10:00 pm to 10:10 pm GMT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 9, 2022 10:00PM UTC
Active - On Tuesday, August 9th, your Panopto Cloud site will be taken offline for database maintenance. This upgrade will occur from 10:00 pm to 10:10 pm GMT. We expect up to 10 minutes of downtime.

Best Regards,
Your Team at Panopto

August 9, 2022 10:18PM UTC
Completed - We have completed the maintenance to the EU Cloud.

Best Regards,
Your Panopto Team