⚠️ A1 Recall Update
Current Solution
Given the challenges customers face in reliably assessing cable damage on their own, and to ensure our customers' absolute safety, we are extending the recall to include all A1 printers currently in the market, regardless of their condition.
We strongly urge all customers to stop using their A1 printers until the issue has been resolved.
Recognizing the significant inconvenience this may cause, we are offering the following compensation options for customers who purchased through our online store, listed below:
1️⃣ Option 1 - Return for Refund
We know no one wants to ground their printer and wait months for a replacement, so all customers can return their A1 and receive a 100% refund of their purchase. This means that you will need to repackage your printer and ship it back to us, just like you would do with a regular return.
2️⃣ Option 2 - Wait for Heatbed Availability and Replace It
If you prefer to keep your A1 printer and replace the heatbed when the new upgraded unit is available, we will provide a $120 discount voucher (equivalent discounts will be provided across different stores and regions) valid for any product in our online store as compensation for the extended wait, which will be provided when the heatbed is delivered.
We would also want to mention that the warranty period in this case is increased with an additional 6 months of coverage.
- link
Current Solution
Given the challenges customers face in reliably assessing cable damage on their own, and to ensure our customers' absolute safety, we are extending the recall to include all A1 printers currently in the market, regardless of their condition.
We strongly urge all customers to stop using their A1 printers until the issue has been resolved.
Recognizing the significant inconvenience this may cause, we are offering the following compensation options for customers who purchased through our online store, listed below:
1️⃣ Option 1 - Return for Refund
We know no one wants to ground their printer and wait months for a replacement, so all customers can return their A1 and receive a 100% refund of their purchase. This means that you will need to repackage your printer and ship it back to us, just like you would do with a regular return.
2️⃣ Option 2 - Wait for Heatbed Availability and Replace It
If you prefer to keep your A1 printer and replace the heatbed when the new upgraded unit is available, we will provide a $120 discount voucher (equivalent discounts will be provided across different stores and regions) valid for any product in our online store as compensation for the extended wait, which will be provided when the heatbed is delivered.
We would also want to mention that the warranty period in this case is increased with an additional 6 months of coverage.
- link
ℹ️ "We will cover the return shipping costs for the [A1] printer.
For more information, please visit our Wiki" - link
For more information, please visit our Wiki" - link
Bambu Lab Wiki
FAQ of the Bambu Lab A1 recall
This is a list of frequently asked questions about the A1 recall
The moment we've all been waiting for is finally here. It's time to announce the winners of the Show Your Best Print of 2023 campaign. We received over 700 remarkable 3D prints and the range of works is diverse and awesome. Let's 'zoom in'!🤩
After our careful deliberation and selection, the best print of the 2023 Award is——Chevrolet LS3 printed by Steven Van and designed by Eric Harrell.🎉
https://t.co/OMzzhZ5DCA https://t.co/tHzuIyfL25
After our careful deliberation and selection, the best print of the 2023 Award is——Chevrolet LS3 printed by Steven Van and designed by Eric Harrell.🎉
https://t.co/OMzzhZ5DCA https://t.co/tHzuIyfL25
Spring Festival Holiday Notice🎉
Hey there,
As we gear up for the New Year, we wanted to give you a heads-up on our holiday plans. Our office will be taking a break from February 9th to February 17th to celebrate the Spring Festival.
Just a heads up: if you shoot us a message on social media, group comments, or emails, we might take a tad longer to get back to you.
Thanks a bunch for your understanding!
Catch you on the flip side and see you soon. 🙌 - link
Hey there,
As we gear up for the New Year, we wanted to give you a heads-up on our holiday plans. Our office will be taking a break from February 9th to February 17th to celebrate the Spring Festival.
Just a heads up: if you shoot us a message on social media, group comments, or emails, we might take a tad longer to get back to you.
Thanks a bunch for your understanding!
Catch you on the flip side and see you soon. 🙌 - link
🔥 Checkout MakerWorld's Pills Organizer Design Contest!
We already received over 130 innovative and practical designs to help individuals manage their medication effectively. Choose your ideal pills organizer that is user-friendly, portable, and aesthetically pleasing.
Print it out for those in need, as we truly believe these designs will make a real difference in people's lives.
🟢 Pills Organizer Design Contest
We already received over 130 innovative and practical designs to help individuals manage their medication effectively. Choose your ideal pills organizer that is user-friendly, portable, and aesthetically pleasing.
Print it out for those in need, as we truly believe these designs will make a real difference in people's lives.
🟢 Pills Organizer Design Contest
Contest Rewards
🥇 300 USD Bambu Lab Gift Card
🥈 200 USD Bambu Lab Gift Card
🥉 100 USD Bambu Lab Gift Card
ℹ️ More details
🥇 300 USD Bambu Lab Gift Card
🥈 200 USD Bambu Lab Gift Card
🥉 100 USD Bambu Lab Gift Card
ℹ️ More details
🟢 Unleash Your Creativity with Make My Vase 1.1!
We're excited to announce the release of Make My Vase 1.1
(https://makerworld.com/zh/makerlab/makeMyVase)
Make My Vase 1.1 Highlights:
Professional Draw Mode
Design intricate cross-sections and splines with ease.
Pan, zoom, and precisely positioned points for meticulous control.
Add a reference image to guide your drawing.
Filament Preview - Preview your masterpiece with chosen filament types and colors before printing for accurate results.
Spiral Vase Mode - The model becomes solid, suitable for spiral vase mode in Studio. The printed vase has only one wall and requires no seams.
For even more details and exciting possibilities, explore the complete release notes within the tools. Check out MakerLab now and let your creativity bloom!
We're excited to announce the release of Make My Vase 1.1
(https://makerworld.com/zh/makerlab/makeMyVase)
Make My Vase 1.1 Highlights:
Professional Draw Mode
Design intricate cross-sections and splines with ease.
Pan, zoom, and precisely positioned points for meticulous control.
Add a reference image to guide your drawing.
Filament Preview - Preview your masterpiece with chosen filament types and colors before printing for accurate results.
Spiral Vase Mode - The model becomes solid, suitable for spiral vase mode in Studio. The printed vase has only one wall and requires no seams.
For even more details and exciting possibilities, explore the complete release notes within the tools. Check out MakerLab now and let your creativity bloom!
🪧 Unleash Your Creativity with Make My Sign 1.0
We're excited to announce the release of Make My Sign 1.0
(https://makerworld.com/zh/makerlab/makeMySign)
Make My Sign 1.0 Highlights:
Facedown Mode - Use your printer's multi-color capability to create a perfectly flat, multi-color sign by illustrating at the bottom layer.
Curved Text - Adjust the curvature of your text to match your design.
Flexible Holes - Puncture your sign with freely customizable holes for more hanging options.
For even more details and exciting possibilities, explore the complete release notes within the tools. Check out MakerLab now and let your creativity bloom!
We're excited to announce the release of Make My Sign 1.0
(https://makerworld.com/zh/makerlab/makeMySign)
Make My Sign 1.0 Highlights:
Facedown Mode - Use your printer's multi-color capability to create a perfectly flat, multi-color sign by illustrating at the bottom layer.
Curved Text - Adjust the curvature of your text to match your design.
Flexible Holes - Puncture your sign with freely customizable holes for more hanging options.
For even more details and exciting possibilities, explore the complete release notes within the tools. Check out MakerLab now and let your creativity bloom!
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Create your own pixel art with Pixel Puzzle Maker!
Introducing the Pixel Puzzle Maker – your gateway to nostalgic 8-bit style pixel art!
With this innovative tool from MakerLab, you can effortlessly transform any image into a customizable pixelated graphic. What's more, you can automatically convert it into a printable colored pixel puzzle! Tailor the size and level of detail to your liking, and enjoy the convenience of marked color codes on the base plate for swift assembly.
🟢 Flexible Pixelation
- Turns any image into pixel art
- Adjustable resolution, size, and amount of colors
- Paint the blocks freely to adjust the details
🟢 Easy to Print
- Automatically generate 3mf with separate colored print plates
🟢 Satisfied to Build
- Colors mapped with corresponding letters on the base plate
Ready to dive into pixel perfection? The Pixel Puzzle Maker is now available on Makerworld. Be the first to experience it at the link below!
Pixel Puzzle Maker
With this innovative tool from MakerLab, you can effortlessly transform any image into a customizable pixelated graphic. What's more, you can automatically convert it into a printable colored pixel puzzle! Tailor the size and level of detail to your liking, and enjoy the convenience of marked color codes on the base plate for swift assembly.
🟢 Flexible Pixelation
- Turns any image into pixel art
- Adjustable resolution, size, and amount of colors
- Paint the blocks freely to adjust the details
🟢 Easy to Print
- Automatically generate 3mf with separate colored print plates
🟢 Satisfied to Build
- Colors mapped with corresponding letters on the base plate
Ready to dive into pixel perfection? The Pixel Puzzle Maker is now available on Makerworld. Be the first to experience it at the link below!
Pixel Puzzle Maker
🔹 Captivating Artworks With Makerworld's Pixel Puzzle Maker!
Since the launch of Makerworld's pixel puzzle maker, we have discovered some outstanding printed artworks in our community. These creations are incredibly lively and adorable, so we've selected a few to showcase. If you also have used this new function, don't hesitate to share your unique pixel works and printing experience in the comment below!
Since the launch of Makerworld's pixel puzzle maker, we have discovered some outstanding printed artworks in our community. These creations are incredibly lively and adorable, so we've selected a few to showcase. If you also have used this new function, don't hesitate to share your unique pixel works and printing experience in the comment below!
Guess what? PLA Galaxy is now available on the shelves! 🌟
If you haven't snagged yours yet, don't miss out!
Check out these gorgeous prints that'll make you swoon and seal the deal.
https://eu.store.bambulab.com/es-es/products/pla-galaxy
If you haven't snagged yours yet, don't miss out!
Check out these gorgeous prints that'll make you swoon and seal the deal.
https://eu.store.bambulab.com/es-es/products/pla-galaxy
Bambu Lab EU
PLA Galaxy
Bambu PLA Galaxy PLA Galaxy -- where innovation meets elegance. Experience a new dimension of printing with filament infused with glass microsphere additives. This unique blend creates mesmerizing visual effects, offering dynamic reflections and a glossy…
🔹 Sharing information about our Customer Support and the A1 recall
Considering the recent circumstances, we believe it is important to share with our users the current status of our customer support. It is our responsibility to inform our valued users of the challenges we are facing. More importantly, we are committed to being as transparent as possible, which is why we have this blog.
https://blog.bambulab.com/customer-support-update/
Considering the recent circumstances, we believe it is important to share with our users the current status of our customer support. It is our responsibility to inform our valued users of the challenges we are facing. More importantly, we are committed to being as transparent as possible, which is why we have this blog.
https://blog.bambulab.com/customer-support-update/
Bambu Lab Blog
Customer Support Update
Our expectation is to accelerate the response time for technical tickets to within 3 working days, and launched Live Chat Support for General Inquiries.