An Update on Black Friday Order Delays

Dear Community Members,

We want to start by saying a heartfelt thank you for making our Black Friday sale such an incredible success. Your support means the world to us, and we’re truly grateful for the trust you’ve placed in us.

With such an amazing response, we’ve seen a significant surge in orders. Unfortunately, this busy season has also caused additional delays with our courier partners, and we understand how frustrating it can be to wait for a package you’re excited about.
Please know that we’re doing everything we can to get your orders to you as quickly as possible. Our team is working tirelessly, day and night, to ensure every package is shipped out promptly and delivered in the shortest time possible.

We’re truly sorry for any inconvenience this unforseen delay may cause and kindly ask for your patience during this time. Your understanding means so much to us, and we’re committed to keeping you updated until your order is safely delivered.

If you have any concerns, please don’t hesitate to reach out to our customer service team—we’re here to help.

Such coool tree that sure gives a Christmas vibe! Models: [desktop christmas tree] by grwang41 [Christmas Bow Version 5] by digitallyforgeddesigns Model files from MakerWorld. #3DPrinting #BambuLab #3Dprintinglife #3Dprinter #christmas

🔹 An Update on Black Friday Order Delays

Dear Valued Customers,

Thank you for choosing Bambu Lab. We deeply appreciate your trust in our brand and products.

We sincerely apologize for delays in delivering your orders. The overwhelming response to our Black Friday sale exceeded expectations, and both our warehouse and courier partners faced challenges in handling the increased demand. Insufficient vehicles and delivery personnel further compounded the issue, which stemmed from underestimating the order volume.

We take full responsibility for these delays and are working closely with all involved teams to resolve the issue.

To improve our delivery process, we have increased warehouse staffing and partnered with additional courier services. These measures will help us handle orders more efficiently and ensure timely fulfillment in the following days and for future sales.

If instead of waiting, you would prefer to cancel your order, please contact our Customer Support team here:
General Ticket - Bambu Lab 71.

Please make sure to select the right issue type:
Issues with existing orders → Cancel Order → Others.

We will review your request and respond in 24 hours.

We recognize the need for better planning, including improved demand forecasting, expanded warehouse capacity, and stronger logistics partnerships. We are committed to learning from this experience and making necessary improvements for future events.

Thank you for your patience and understanding. Should you have any questions or concerns, our Customer Support team is here to assist you.

Warm regards,
The Bambu Lab Team

We understand that not receiving your order on time is be deeply disappointing. While we cannot undo the delays, we want to offer compensation as a gesture of goodwill for the inconvenience caused.

Here’s how we aim to make it right:
Discount Code Compensation for orders before 15 December, 2024:
Customers with orders delayed beyond our stated shipping policy 7 estimates will receive a discount code. These codes will be sent via email in batches, starting December 16, 2024, and all codes will be distributed by December 22, 2024.

The compensation code amounts will be as follows:
20 USD or the local currency equivalent for delayed orders with a printer.
10 USD or the local currency equivalent for other delayed orders.
Eligibility Based on Shipping Policy Delays

As an example:
For orders from the US store, delays beyond the shipping policy estimate of 3–10 business days will qualify for a discount code.
For orders from the EU store, delays exceeding 3–7 business days will qualify.

Usage of Discount Codes:
To avoid further delays with current orders, the discount codes will be valid for new orders starting January 4, 2025.
The code can be applied to the value of any product in the store, excluding tax.
The discount code will be linked to the account that placed the delayed order and can only be used by that account.

What we’re doing to improve
We have taken several steps to ensure timely fulfillment, including increasing warehouse staff and partnering with additional courier services which will help us avoid such problems in the future.
Additionally, we are expanding our logistics infrastructure.

We truly apologize for the inconvenience caused and acknowledge that we have let you down during this experience. We are deeply sorry for this and are fully committed to learning from these challenges to ensure we do better in the future.

Thank you for your trust, patience, and support.

Updates and Third-Party Integration with Bambu Connect


Full details and DEMO in our blog post

Since announcing our security enhancement for X-series printers, we’ve seen a mix of valuable feedback and unfortunate misinformation circulating online. We value the constructive input from our community, especially from print farm owners whose businesses rely on our technology.Under the updated LAN mode:

1️⃣ Standard Mode (Default): By default, LAN mode will include an authorization process that ensures robust security. This option is ideal for the majority of users who prioritize security and ease of use. Despite claims to the contrary, LAN mode through Bambu Connect will require neither internet access nor a user account. This hasn't changed and won't change.

2️⃣ Developer Mode (Optional): For advanced users of the X1, P1, A1, and A1 Mini who prefer full control over their network security, an option will be available to leave the MQTT channel, live stream, and FTP open. This feature must be manually enabled on the printer, and users who select this option will assume full responsibility for securing their local network environment. Please note that Bambu Lab will not be able to provide customer support for this mode, as the communication protocols are not officially supported.

At the same time, some false claims accuse us of blocking third-party integrations or forcing users into closed ecosystems. Let's be clear about what this update actually means and stop the spread of misinformation:

1️⃣ This is NOT about limiting third-party software. We're creating Bambu Connect specifically to ensure continued third-party integration while enhancing security. We're actively working with developers like Orca Slicer to implement this integration.

2️⃣ This is beta testing, not a forced update. The choice is yours. You can participate in the beta program to help us refine these features, or continue using your current firmware.

3️⃣ About Panda Touch. We reached out to BTT as soon as we became aware of their product. We warned them that using exploited MQTT protocols was unsustainable and would place customers in an awkward situation once we updated the system. All of this communication occurred before the mass shipment of Panda Touch; however, they chose to ignore our warnings. Unfortunately, the truth is now being presented in a misleading manner. The same concerns apply to other products they manufacture that rely on these MQTT protocols.

4️⃣ Camera feeds concerns. Our Live View service uses P2P (Peer-to-Peer) connection, which means video streams directly between your device and printer. Only when a direct P2P connection isn't possible does it use server forwarding, and even then, no video is ever stored on any server.

Watch a DEMO of our approach to integrating Orca Slicer with Bambu Connect. The workflow remains familiar, with added security to protect your printer and data. The functionality has been implemented, and is now awaiting integration into Orca Slicer.

We are aware that the Bambu Connect encryption was compromised. Please note that this tool is still in beta. We are actively working to implement stronger encryption methods to ensure a secure release when the tool becomes publicly available. We appreciate your understanding and patience.

🔹 [Bambu H2D] Rethink Personal Manufacturing

Bambu Lab H2D

The wait ends on March 25! Bambu Lab H2D is coming to make you rethink personal manufacturing. What else have you discovered? Stay tuned for more!

🟢 https://bambulab.com/en/h2d

Meet Bambu Lab H2D | Your Personal Manufacturing Hub Combining professional-grade 3D printing, laser engraving, cutting, and plotting in one revolutionary system. #BambuH2D #RethinkPersonalManufacturing #3DPrinting #LetsMakeit #bambulab

Wait? What!! Model: Hulk arms on cat Designer: Dino J Model file from MakerWorld. #bambulab #3Dprinter #diy #3dprintinglife #cat

⭐️ 3rd Year Aniversary is now LIVE!

From Jun.24th 2025 16:00 (CEST) to Jul.15th 2025 09:00 (CEST)


Your Special 50 € OFF Code

AMS2COUPON

Valid through Aug 30, 18:00 (CEST)

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🆕 PLA Tough+

https://eu.store.bambulab.com/es/products/pla-tough-upgrade

Product Features
- Built to Take a Beating
- Withstands Repeated Flexing
- Prints That Last
- Diameter: 1.75mm +/- 0.03mm