Amazon Connect is Awesome https://aws.amazon.com/connect/
Amazon
Amazon Connect Customer - AWS
Amazon Connect Customer is an AI-powered customer experience solution that drives every interaction to resolution, personalizes engagement and learns from every conversation. No fixed costs, pay only for what you use.
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https://github.com/mafairnet/aloha Inbound Voice Recording Automatic Verification Platform
VICIdial is an opensource call center suite based on the Asterisk. I presonally prefer VICIdial to other solution such as Freepbx for Call Center as it has some unique features such predictive Dialing or Ability to control Call recording on demand in Agent Panel . I have decided to create a series of VICIdial training videos that I shared here . Feel free to PM me if you have any related video or content regarding asterisk for sharing in the channel .
https://www.youtube.com/watch?v=nB6b9eICemg&list=PLcrU7LQXdqpe8FJtxIRdWnbolxmbx8MYZ&index=9
https://www.youtube.com/watch?v=nB6b9eICemg&list=PLcrU7LQXdqpe8FJtxIRdWnbolxmbx8MYZ&index=9
YouTube
What is a Predictive Dialer?
#Vicidial #vicibox #predictivedialer #autodialer
Vicidial Configuration Series Part 8 - What is a Predictive Dialer?
Today we want to learn what is Predictive Dialing and how it can help the productivity of our call center Agents. We will have a short…
Vicidial Configuration Series Part 8 - What is a Predictive Dialer?
Today we want to learn what is Predictive Dialing and how it can help the productivity of our call center Agents. We will have a short…
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Forwarded from Learn FreeSWITCH
YouTube
Learn FreeSWITCH (Part3)[FreeSWITCH Configuration Files and Folders]
#freeswitch
When we install FreeSWITCH from source by default it will be installed in /usr/local/freeswitch
FreeSWITCH ships with a large number of configuration files.Most of the FreeSWITCH configuration files are formatted in XML. We will learn about…
When we install FreeSWITCH from source by default it will be installed in /usr/local/freeswitch
FreeSWITCH ships with a large number of configuration files.Most of the FreeSWITCH configuration files are formatted in XML. We will learn about…
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https://www.youtube.com/watch?v=OMbtfxc_1pE
The Dispatcher module in Kamailio offers SIP load balancer functionality and it can be used as a SIP traffic dispatcher. One of the most common use cases for dispatcher module is to load balance traffic between media servers such Asterisk or FreeSWITCH to implement High Available and Scalable Voice over IP solutions.
The Dispatcher module in Kamailio offers SIP load balancer functionality and it can be used as a SIP traffic dispatcher. One of the most common use cases for dispatcher module is to load balance traffic between media servers such Asterisk or FreeSWITCH to implement High Available and Scalable Voice over IP solutions.
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