7. Demanding action (talab qilayotgan harakatingiz, nima qilishlarini
xohlashingiz):
I suggest that you replace the item
I therefore suggest that I be given a full refund
I would be grateful if my money was refunded
I would be grateful if you could give me a full refund
I would like to request that
To resolve the problem, I would appreciate it if you could
8. Ending the letter (xatni yakunlash):
I look forward to hearing from you
I look forward to receiving a full refund
I look forward to receiving a replacement
I look forward to receiving your explanation
I look forward to your reply and a resolution to my problem

LETTER TOPIC . You recently had your computer fixed at a local
computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
• describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
Write at least 150 words.
Dear Sir or Madam,
I am one of your loyal customers and I always take your service for any
computer repair works. However, this time I am writing to complain about a poor
customer service that I received on 20th September from your shop. I am really
disappointed with the service and I hope you will take prompt action after
investigating the letter.
A few days ago my computer showed some anomalies and every few hours, it
got restarted automatically. In fact, I didn’t pay much attention to this issue until the
problem became more frequent. So, I took my computer to your store on 15th
September and your customer care officer promised to fix the problem in a day or
two. However, he took a week to call me and when I brought my computer home, I
found that nothing has been done. The restarting problem reappeared as usual while
I paid $100 to your shop and waited for one week to have it fixed.
This is a frustrating and daunting experience that I have had with your service
and I would ask you to investigate the reason for this poor customer support. Please
send someone to my home to have the issue fixed or refund the service charge that
I have already paid for apparently nothing.
I am looking forward to hearing from you soon.
Yours faithfully,
Milad Rahimi

HOMETASK LETTER TURI COMPLAINT LETTER
LETTER TOPIC . You recently had your computer fixed at a local
computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
• describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
Write at least 150 words.

FORMAL LETTER
RASMIY XAT TURI
INFORMAL LETTER NORASMIY XAT TURI HISOBLANADI

FARQI
FORMALDA TASHKILOTLARGA
YUQORI DARAJADAGI MASHHUR BILIMLI YUQORI LAVOZIMDA ISHLAYDIGAN INSONLAR UCHUN ISHLATILADI
INFORMAL LETTERDA
YAQIN QARINDOSHLARGA SEVGAN INSONIGA OTA ONASIGA AKA UKA OPALARIGA DOʻSTU BIRODARLARIGA NISBATAN YOZILADIGAN XAT

FORMAL LETTERDA
INTRO HAMDA CONCLUDDA
DEAR SIR OR MADAM DEB BOSHLANADI HAMDA
YOUR FAITHFULLY DEB YAKUNLANADI

INFORMALDA ESA
DEAR UMIDJON
DEAR........MR JOHN
YOUR WISHES
MR MICHAEL JACKSON

HOMETASKNI QABUL QILISH VAQTI ERTAGA SOAT 15:00GACHA YOZIB TOPSHIRINGLAR MAJBURIY