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for technical USIM ID

Announcement: Opening of USIM ID Technical Support Counter

The USIM ID Technical Support Counter will be opened physically with the following details:

Date: 19 & 20 January 2026 (Monday & Tuesday)
Time: 9:00 a.m. – 4:00 p.m. (closed during break time)
Location: SDEC Building Lobby

Please be informed that this counter will be open physically for two (2) days only.
After these dates, any complaints or issues related to USIM ID must be submitted through the ICT Complaint System (myARIFS).

Thank you for your attention and cooperation.

Please be informed that for students who have made the payment and submitted the payment receipt to dgm@usim.edu.my
, the registration will be updated in three (3) days.

Please be informed that document verification applications will be processed within three (3) working days, subject to the availability of the officer

Please be informed that the MyPayment method using e-wallet and debit/credit cards is currently experiencing issues from the merchant’s side. Therefore, students are advised to use the FPX payment option (online banking within Malaysia only).

A screenshot of the MyPayment interface is attached for your reference.

For international students who wish to make payments from their respective countries, we recommend using the Flywire payment method. Please use the following link to proceed with the payment : https://payment.flywire.com/pay/payment?recipient=SIM