47. However, in the end, the team had to use older, less aggressive labeling tools at least for that day, until the “L3 entities” went live the following morning.
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48. The significance is that it shows that Twitter, in 2020 at least, was deploying a vast range of visible and invisible tools to rein in Trump’s engagement, long before J6. The ban will come after other avenues are exhausted
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49. In Twitter docs execs frequently refer to “bots,” e.g. “let’s put a bot on that.” A bot is just any automated heuristic moderation rule. It can be anything: every time a person in Brazil uses “green” and “blob” in the same sentence, action might be taken.
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50. In this instance, it appears moderators added a bot for a Trump claim made on Breitbart. The bot ends up becoming an automated tool invisibly watching both Trump and, apparently, Breitbart (“will add media ID to bot”). Trump by J6 was quickly covered in bots.
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51. There is no way to follow the frenzied exchanges among Twitter personnel from between January 6thand 8th without knowing the basics of the company’s vast lexicon of acronyms and Orwellian unwords.
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52. To “bounce” an account is to put it in timeout, usually for a 12-hour review/cool-off:
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53. “Interstitial,” one of many nouns used as a verb in Twitterspeak (“denylist” is another), means placing a physical label atop a tweet, so it can’t be seen.
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54. PII has multiple meanings, one being “Public Interest Interstitial,” i.e. a covering label applied for “public interest” reasons. The post below also references “proactive V,” i.e. proactive visibility filtering.
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55. This is all necessary background to J6. Before the riots, the company was engaged in an inherently insane/impossible project, trying to create an ever-expanding, ostensibly rational set of rules to regulate every conceivable speech situation that might arise between humans.
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This project was preposterous yet its leaders were unable to see this, having become infected with groupthing, coming to believe – sincerely – that it was Twitter's responsibility to control, as much as possible, what people could talk about, how often, and with whom.
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56. When panic first breaks out on J6 there’s a fair share of WTF-type posts, mixed in with frantic calls for Twitter to start deploying its full arsenal of moderation tools. “What is the right remediation? Do we interstitial the video?” asks one employee, in despair:
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57. The firm’s executives on day 1 of the January 6th crisis at least tried to pay lip service to its dizzying array of rules. By day 2, they began wavering. By day 3, a million rules were reduced to one: what we say, goes
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57. This “Freedom or Death” tweet from #StopTheSteal gadfly Mike Coudrey elicits heated reactions:
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58. Roth groans about Coudrey: “THIS asshole,” but still seems determined to stick at least superficially to rules, itching to act “if” this “constitutes incitement.”
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59. At 2:39 p.m. PST, a comms official asked Roth to confirm or deny a story that they’d restricted Trump’s ability to tweet. Roth says, “We have not.”
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60. Minutes later, Roth executed the historic act of “bouncing” Trump, i.e. putting him in timeout. “I hope you… are appropriately CorpSec’d,” says a colleague.
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This theme of Policy perhaps being stressed by queries from Communications executives – who themselves have to answer the public’s questions – occasionally appears. Two days later, you see chatter about pulling Comms out of the loop:
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61. The first company-wide email from Gadde on January 6th announced that 3 Trump tweets had been bounced, but more importantly signaled a determination to use legit “violations” as a guide for any possible permanent suspension:
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62. “WHAT THE ACTUAL FUCK?” Safe to say Trump’s “Go home with love & in peace” tweet mid-riot didn’t go over well at Twitter HQ:
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