Stickers for @ElysianWuff @Reedy 💕

See you at the true Virtual Stand
Now then, how do we do the textures??..
😧

🚛 Let’s talk about shipping 🚛

If an order arrives late, broken, or vanishes into the void, one would think the next step is simple:
contact the courier and fix it.
Well, not for us.

We use third-party platforms to keep costs down, which forces every claim to go through an intermediary first.
So, instead of straight up fixing the issue, we’re stuck messaging this third party hoping they'll actually bring the issue up to the end shipping company.

Dealing with a middle man (an intermediary) isn't bad, but it does bring issues that wouldn't come up by dealing with couriers ourselves.


The upside of intermediaries:

➡️ Lower shipping costs
➡️ Easy integration with the store
➡️ Label generation and tracking in one place

It works great… until it doesn’t.

Recently, we’ve even been asked for manufacturer invoices to process claims. Sounds reasonable, unless you are the manufacturer like we are. Then we're a bit stuck.

Customer ➡️ Purrint ➡️ Intermediary ➡️ Courier ♻️ Back again

Going direct with couriers would solve part of this issue, but shipping costs would jump so much that it starts competing with the value of the order itself.

So we end up with lower costs, but less control. And now we’re stuck balancing:

💲 Cost efficiency

📦 Operational friction

👤 Customer experience

🗓 HOLIDAY Update

Due to national and local holidays, orders made after Thursday 2nd at 13:00h will get queued for the 8th!

We're sorry for any inconveniences or delays this may cause.

(past and current orders shouldn't be affected)