Program Desk
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Your help desk for running an affiliate program as an advertiser. Practical answers to the questions program managers ask — recruiting, commission structures, fraud, payouts and partner support.
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Q: How do I change commission rates without losing my partners?

Never cut rates silently or overnight. A surprise rate drop is the single fastest way to lose your best affiliates to a competitor, and they'll tell others why they left.

Do it like this:

— Give notice (2-4 weeks minimum) before any cut takes effect
— Explain the why honestly (margin pressure, channel rebalancing) rather than hiding it
— Grandfather your top performers, or soften the cut for them specifically
— Pair a cut with something you're adding: better creative, faster payouts, a new bonus, so it's not pure loss

For increases, do the opposite of quiet: announce them loudly, they're your best reactivation and recruiting tool.

Caveat: read your own terms before changing anything. If your agreement promises a rate for a period, breaking it mid-term is both a trust and a potential legal problem. Build a 'we may adjust with notice' clause in from the start so you have room to maneuver fairly.

Got a question? Send it in.
Q: Should I pay affiliates on net-30 or faster to recruit better partners?

Keep net-30 as your default, but add a faster lane for proven partners. Here's the structure that actually works:

— Net-30 from end of month for everyone (you net the chargeback/refund window before paying)
— A net-15 or net-7 tier unlocked after a partner does 3 clean months with refund rate under your threshold
— Weekly payouts only above a volume floor (say $5k/month) so admin cost is worth it

Faster terms are a recruiting weapon, but only if your fraud controls are mature. If you pay net-7 and your validation period is 14 days, you're paying on traffic you haven't verified. Match your payout speed to your hold period, never beat it.

The caveat: don't advertise net-7 broadly. Make it an earned perk you offer privately to your best 10%. It costs you nothing and they'll never leave for a competitor over it.

Got a question? Send it in.


В @creator_playbook такого influencer outreach sops ещё много
Q: Tiered commissions or one flat rate for my new program?

Start flat. Add tiers only once you have data on what a 'good' partner volume looks like. New programs that launch with five tiers usually set the thresholds wrong and end up overpaying mid-tier affiliates who'd have stayed at base.

When you do tier, build it on this:

— Tier on net revenue or validated sales, never on raw clicks or leads
— Set the first jump where your top 20% of partners already land, so it rewards real performers, not aspiration
— Make tiers reset monthly, not lifetime, so a partner has to keep producing

A cleaner alternative to tiers is a performance bonus: flat base rate plus a one-time kicker when a partner crosses a volume target. It's easier to budget and you can sunset it without renegotiating everyone's rate.

Caveat: every tier you add is a line item your finance team has to reconcile. Complexity has a cost on your side too.

Got a question? Send it in.