Q: A partner drove sales that turned out fraudulent. How do I process a clawback correctly?
A clawback reverses commission you already credited. Done sloppily it sparks disputes, so follow a clean sequence:
— Document first. Screenshot the conversions, refund or chargeback IDs, and the traffic pattern that flagged them. You need a paper trail before you touch their balance.
— Check your terms. Confirm the reversal clause covers this case. If your terms are silent, you're on weak ground.
— Notify before you deduct, not after. A short factual email with the evidence prevents the "you stole my money" reaction.
— Reverse from pending balance where possible. Pulling from already-paid funds is far messier than catching it before payout.
— Log it so repeat offenders surface across cycles.
The caveat: claw back only what's genuinely bad. If 12 of 200 sales are fraud, reverse 12, not the lot. Over-reaching turns a fraud case into a partner you lose plus a public complaint.
Got a question? Send it in.
A clawback reverses commission you already credited. Done sloppily it sparks disputes, so follow a clean sequence:
— Document first. Screenshot the conversions, refund or chargeback IDs, and the traffic pattern that flagged them. You need a paper trail before you touch their balance.
— Check your terms. Confirm the reversal clause covers this case. If your terms are silent, you're on weak ground.
— Notify before you deduct, not after. A short factual email with the evidence prevents the "you stole my money" reaction.
— Reverse from pending balance where possible. Pulling from already-paid funds is far messier than catching it before payout.
— Log it so repeat offenders surface across cycles.
The caveat: claw back only what's genuinely bad. If 12 of 200 sales are fraud, reverse 12, not the lot. Over-reaching turns a fraud case into a partner you lose plus a public complaint.
Got a question? Send it in.