👋 Hey Nine fam!

I owe you an apology for being quiet in the DMs these past few days. I've been deep in work on the Nine app, and I'm excited to share what's changed. 🙏

✨ Fresh web portal
We've rolled out a brand new version of the web portal.

💳 Payments that keep you in the loop
Every time you pay, you'll get a message with the exact amount we received. If it's less than the invoice, we'll give you a heads-up right away. And if it's the right amount, it gets accepted much faster. ⚡️

💰 Getting your money back
Right now I'm going through every payment since Nine started. If you ever had an invoice cancelled or expired because it was underpaid, that money is coming back to your balance. You don't need to do anything, it will show up automatically.

🚀 Coming up
Once that's done, the focus moves to routes. The goal is to unlock as many as possible for all of you.

Thanks for sticking with us. Lots more on the way! ❤️

Support is available! I’ll reply to all DMs. 💬

one of main route list down i will prepare new one

i will sort the mains number and be back to dms

📢 Nine Fam, Service Update

Since yesterday we've had issues with our main route, and we're working on it.

🔹 Compensation: If you couldn't use your subscription yesterday, we'll add that time back to your account.

🔹 Plan purchases paused: New plan purchases are paused for today until our new main route is live.

🔹 Support: I'm answering DMs, but replies may take a bit longer than usual. Thanks for your patience 🙏

I'll post another update as soon as the route is stable again.
Thanks for sticking with us 💙

Nine Team

✅ Nine Fam, Compensation Started
The system has started adding the missed time to affected accounts, based on the calculated time each user lost yesterday ⏳
You'll get a notification as soon as your time has been added 🔔
Thanks for your patience 🙏💙
Nine Team

⚠️ Nine Fam, Important Notice

We've noticed many users running one subscription on 3 to 5 devices at the same time. This doubles and even triples our costs 📈

🔒 Starting now, every subscription is limited to 1 device only.

🔄 Switching devices? Log out on your current device first, then log in on the new one.

If you get blocked or see a "Forbidden" error:

1️⃣ Log out from all your devices (you can do this from the web panel 🌐)

2️⃣ Log in again on one device only

Thanks for understanding and supporting Nine 🙏💙

Nine Team

Nine Fam 👋

Routes: Not perfect today, but most calls are going through, same as yesterday.

Subscriptions: We planned to close them until routes are stable, but many of you asked us to keep them open. They're open, but if call quality matters to you, wait before subscribing.

If you're already active:
Rotate your caller IDs.
Make sure you're on the right switch, since we have two running.
Log out of any device you're not using, or you may get blocked at login.

Thanks 🙏

☑ Main routes are back.

Yesterday we moved to a new SIP server. Get your new server IP and password from the bot.

⚠️ Make sure you log in to the new server. The new password won't work on the old one.

Hello Nine Family 👋

Our main route is back online ✅

Access is strong and everything is running smoothly.

🔐 Reminder: Always log in to the correct server with the correct credentials. We rotate credentials every few days.

Thanks, and happy calling! 📞

🆕 New Switch Added: FS2

If you're getting a login error and haven't reached your softphone account limit, you can move yourself to FS2 and get your new credentials to log in.

Thanks! 📞

FS MASTER RESTARTED SUCCESS YOU CAN SWITCH BACK
ALL ROUTES WORKING SMOOTHLY TODAY
N4VY PASS
CH4SE PASS
W3LLZ PASS
MOST OF NUMBERS PASS

new navy added

navy work on fs2

going to setup new routes now

give me 10 min i will start replay all dms

just sorting the routes for today

📢 Update from Nine

Over the past few days our routes haven’t been up to standard, and I wasn’t available to handle it due to family matters. I apologize for that.
Here’s what’s happening now:

We’ve moved to new routes — quality should be noticeably better.

I’ll be reviewing the CDRs for the affected days.

Redeem codes will be sent out to compensate for the lost time — usable anytime.
No need to DM. Everything will be handled automatically.

Thank you for your patience. 🙏