🄲🄾🄽🅅🄴🅁🅂🄰🅃🄸🄾🄽

M: Maria, were you able to ship the product for the customer's order in time for delivery?
W: No, the shipping office was closed this morning. I've already faxed them twice this afternoon to remind them.
M: Would you please try calling them? I have to contact the customer this everning, and I'd like to let him know when the delivery will arrive.
W: OK, I will do it right away

5╢♽ ❺ Phrases for "Apologizing"



1. I’m sorry that…
[🔺ex. I was so rude yesterday]
2. It’s my fault.
(🔺= I am taking responsibility for the problem)
3. Oops, sorry.
(🔺for very small problems)
4. I should have…
[🔺ex. called you and told you I’d be late]
5. (⭕formal) I apologize for… [🔺ex. the delay]

╧╤╧╤╧╤╧╤╧╤╧╤╧╤

6╢♽ ❺ Ways to "Respond to an Apology"

1. That’s OK.
2. It happens.
3. No problem.
4. Don’t worry about it.
5. I forgive you.
(🔺for serious problems)

25. finding the perfect car 🏎

26. Car engine overheat 🚙

27. The magic of positive thinking 🤔

28. Puplishing of your own book 📔|

29. Cancer and diet 🩸

30. Simple car maintenance tipes👨🏽‍🔧🧰🔩 🛻

31. Your free ebook 📖

32. Salmon fishing 🐟

33. Satellite vs cable 🛰

34. Broadband phone 📞

35. Web conferencing 📡

📖 #Incline (n/v)
= (N)1. formal a slope
(V)2. to feel or want to do something.

🔊 This mountain has one of the steepest inclines in the (_____).

📗 #Longman

#lively (adj)= active; full of energy

🔊 Jennifer is(______ ) lively: she’s always running and playing.


📗 #Longman

📖 #Climb (v)= to move up, to move to a better or higher position

🔊 The girls climbed to the (____) of the mountain.


📗 #Longman

36. Creating personal web sites👨🏽‍💻