The daily progresses regarding our restoration process are listed below (the progress will be updated continuously on a daily basis until the site is fully recovered)
May 7th, 2021
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
May 7th, 2021
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
The daily progresses regarding our restoration process are listed below (the progress will be updated continuously on a daily basis until the site is fully recovered)
May 7th, 2021
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
May 7th, 2021
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
The daily progresses regarding our restoration process are listed below (the progress will be updated continuously on a daily basis until the site is fully recovered)
May 7th, 2021
02:00 PM UTC The testing of the API is in progress. Third-party security team started to conduct security evaluation testing.
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
Meanwhile,testing and debugging of trading servers in progress.
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import.
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
May 7th, 2021
02:00 PM UTC The testing of the API is in progress. Third-party security team started to conduct security evaluation testing.
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
Meanwhile,testing and debugging of trading servers in progress.
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import.
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
Because we are maintaining and coingecko can't obtain our data through API. After the maintenance is finish , users can find us on coingecko again
The daily progresses regarding our restoration process are listed below (the progress will be updated continuously on a daily basis until the site is fully recovered)
May 8th, 2021 All processes are as follows
Apart from modules of investment functions, we have almost finished the deployment of other modules. Currently, we’re still conducting manual verifications on certain suspicious problems reflected by the results of data verification processes within these days. Besides that, based on certain results of testing, we’re also in the progress of some minor updates on trading servers. It is expected that we will provide our users with comparatively accurate processes and schedules regarding the relaunch of our platform and services tomorrow.
May 7th, 2021
02:00 PM UTC The testing of the API is in progress. Third-party security team started to conduct security evaluation testing.
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
Meanwhile,testing and debugging of trading servers in progress.
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import.
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
May 8th, 2021 All processes are as follows
Apart from modules of investment functions, we have almost finished the deployment of other modules. Currently, we’re still conducting manual verifications on certain suspicious problems reflected by the results of data verification processes within these days. Besides that, based on certain results of testing, we’re also in the progress of some minor updates on trading servers. It is expected that we will provide our users with comparatively accurate processes and schedules regarding the relaunch of our platform and services tomorrow.
May 7th, 2021
02:00 PM UTC The testing of the API is in progress. Third-party security team started to conduct security evaluation testing.
07:30 AM UTC Almost finished the verification of data. Started the testing of the API functions between trading servers and market makers.
01:30 AM UTC Finished the recovery and restoration of data in investment modules, started the verifying of data.
May 6th, 2021
02:30 PM UTC Testing and debugging of trading servers in progress.
08:00 AM UTC We are still processing recovery the data of investment modules.
(The incomes due and payable during our recovery and restoration period will be paid to all relevant users’ accounts after our platform is fully recovered).
Meanwhile,testing and debugging of trading servers in progress.
02:30 AM UTC The recovery processes regarding the data of user registration, deposits and withdrawals and orders are nearly finished. Currently, we are also recovering the data of investment modules.
May 5th, 2021
01:30 PM UTC Starting to configure deposit and withdrawal servers. Testing of trading services in progress. (Just as we have mentioned in our initial announcement, the recovery process involves the recovery of both servers and data. The accurate and precise recovery can only be realized after finishing the recovery of both servers and data. Hence, even if the trading, deposit and withdrawal servers are recovered, we are still unable to launch the deposit, withdrawal and trading services immediately).
07:30 AM UTC The work of data reconstruction and recovery from the historical backup point to the time of attack is still in progress.
02:30 AM UTC Finished the recovery of historical backup data, starting to conduct the reconstruction and recovery process of all data generated between backup point and the time point that the hacking attack occurred. (The backup processes are conducted once in a certain period of time, normally on a daily basis. We are now recovering the data starting from our most recent backup. Considering the huge volume of data on our platform, we normally conduct the backup process more frequently than once everyday).
May 4th, 2021
01:40 PM UTC Starting to conduct various testings on trading server.
07:30 AM UTC Finished 50% of database import.
02:30 AM UTC Finished the deployment of all servers, conducting encryption on configuration parameters.
May 3rd, 2021
01:00 PM UTC Install and set the database service, start to verify the data and to recover the deleted data.
07:30 AM UTC Install various security patches and configure security
2:00 AM UTC Approximately 90% of server basic system restoration is finished.
May 2nd, 2021
01:00 PM UTC The security assessment is passed, Hotbit has started to migrate the transaction server database.
10:00 AM UTC Hotbit's internal security team is conducting security audit together with the external security team to evaluate the security level of the whole process. If the security level assessment is passed, the migration of the transaction server database will start.
03:00 AM UTC The restoration and deployment of system environment are still in progress, with approximately 40% of restoration finished.
May 1st, 2021
Complete the plan of the new architecture, with approximately 200 servers in the process of reinstallation of system environment.
April 30th, 2021
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
Reformulate the deployment process of environment system and establishment plan of secure environment, transfer assets from hot wallets to cold wallets.
May 9th, 2021
2: 30 AM UTC More than 95% of the environment has been built, and the final performance optimization and security testing are carried out continuously to repair the inconsistency problems found in data verification. We will announce the relatively accurate external recovery steps of the platform in 12 hours
2: 30 AM UTC More than 95% of the environment has been built, and the final performance optimization and security testing are carried out continuously to repair the inconsistency problems found in data verification. We will announce the relatively accurate external recovery steps of the platform in 12 hours
The Announcement Regarding Hotbit’s Service Recovery Process
Dear Hotbit users,
We are back ! Everything will be fine within a week.Thanks for the waiting!
Before fully recovery, please read and pay attention to the following notices carefully:
⚠️1.You will be requested to change password after first login to guarantee the security of your account.
⚠️2.All of your placed orders have been mandatorily canceled to prevent loss due to market fluctuations.
⚠️3.Deposit addresses of all your assets have been changed for security reasons. Please do NOT use your previous deposit addresses again or it will take very long time to get your assets back .
⚠️4.If you have deposited any assets into your Hotbit account(s) during 04:00 PM, April 29th, 2021 - 00:00 AM, April 30th, 2021 (UTC), please wait patiently, your deposit will arrive in your account(s) before May 14th; Meanwhile, if you have deposited any assets during the maintenance, your deposit will arrive in your account(s) before May 26th. If you haven't get your transfer on Hotbit account after May 26th , please submit a support ticket to us and our customer service team will register it for you.
⚠️5.To prevent the loss caused by holding the positions, all of your leveraged ETF positions have been forcibly liquidated according to the announcement here .
⚠️6.Before the resumption of trading services, the estimated price(s) of your asset(s) displayed by the system is (are) incorrect. Please temporarily ignore the wrong numbers, as everything will be normal after trading services being online.
⚠️7.The recovery of APP will be slightly later than that of website. Please pay attention to our announcements for further notices.
Below are the schedule came from tech team after lots of discussions. Considering the gigantic size of Hotbit's system and user data, it's possilbe that some services might be unstable at the beginning but it will be solved quickly. Meanwhile, it is also expected that a huge number of users (mainly users of SHIB, DOGE or assets of meme section) may cause system overload as well. Hence, the accurate and detailed time of recovery still depends on actual situations.
⏰04:00 AM , May 10th, 2021 (UTC), Relaunch the functions regarding login, registration, the browsing of assets and data. Meanwhile, we will start the distribution of various types of incomes. Before the recovery of all other services, the accuracy of historical data is the most important factor. Hence, despite the fact that we have finished the verification regarding the data of all historical assets, we still strongly recommend you to check and verify your assets carefully. If you have any concerns or queries, please submit a support ticket to our customer service team for further verification.
⏰04:00 AM , May 12th, 2021 (UTC), Spot trading services for all the assets will be gradually restarted.
⏰04:00 AM , May 13th, 2021 (UTC), After finishing the distribution of various types of incomes including interests, profits of investment section and dividents of cloud mining etc, we will relaunch the service of investment section, including functions like purchase, redemption and asset transfers.
⏰Before 03:00 PM, May 14th, 2021, Gradually relaunch deposit and withdrawal services based on the testing results. BTC, ERC20 and BEP20 will be top priorities. And Considering there are over 100+ mainnets supported by Hotbit, the recovery process regarding the deposit and withdrawal functions of all mainnets may last longer. It is now expected that we will resume all no later than May 21st, 2021 if all other things are fine. We will publish real-time announcements regarding the order and progress of all recovery procedures in our official Twitter and Telegram. And there will be no limitation on the volume of withdrawals for all accounts as Hotbit always supported.
⏰04:00 AM , May 16th, 2021 (UTC), Finish the calculation and liquidation of all assets in leveraged ETF section and relaunch ETF trading service.
Dear Hotbit users,
We are back ! Everything will be fine within a week.Thanks for the waiting!
Before fully recovery, please read and pay attention to the following notices carefully:
⚠️1.You will be requested to change password after first login to guarantee the security of your account.
⚠️2.All of your placed orders have been mandatorily canceled to prevent loss due to market fluctuations.
⚠️3.Deposit addresses of all your assets have been changed for security reasons. Please do NOT use your previous deposit addresses again or it will take very long time to get your assets back .
⚠️4.If you have deposited any assets into your Hotbit account(s) during 04:00 PM, April 29th, 2021 - 00:00 AM, April 30th, 2021 (UTC), please wait patiently, your deposit will arrive in your account(s) before May 14th; Meanwhile, if you have deposited any assets during the maintenance, your deposit will arrive in your account(s) before May 26th. If you haven't get your transfer on Hotbit account after May 26th , please submit a support ticket to us and our customer service team will register it for you.
⚠️5.To prevent the loss caused by holding the positions, all of your leveraged ETF positions have been forcibly liquidated according to the announcement here .
⚠️6.Before the resumption of trading services, the estimated price(s) of your asset(s) displayed by the system is (are) incorrect. Please temporarily ignore the wrong numbers, as everything will be normal after trading services being online.
⚠️7.The recovery of APP will be slightly later than that of website. Please pay attention to our announcements for further notices.
Below are the schedule came from tech team after lots of discussions. Considering the gigantic size of Hotbit's system and user data, it's possilbe that some services might be unstable at the beginning but it will be solved quickly. Meanwhile, it is also expected that a huge number of users (mainly users of SHIB, DOGE or assets of meme section) may cause system overload as well. Hence, the accurate and detailed time of recovery still depends on actual situations.
⏰04:00 AM , May 10th, 2021 (UTC), Relaunch the functions regarding login, registration, the browsing of assets and data. Meanwhile, we will start the distribution of various types of incomes. Before the recovery of all other services, the accuracy of historical data is the most important factor. Hence, despite the fact that we have finished the verification regarding the data of all historical assets, we still strongly recommend you to check and verify your assets carefully. If you have any concerns or queries, please submit a support ticket to our customer service team for further verification.
⏰04:00 AM , May 12th, 2021 (UTC), Spot trading services for all the assets will be gradually restarted.
⏰04:00 AM , May 13th, 2021 (UTC), After finishing the distribution of various types of incomes including interests, profits of investment section and dividents of cloud mining etc, we will relaunch the service of investment section, including functions like purchase, redemption and asset transfers.
⏰Before 03:00 PM, May 14th, 2021, Gradually relaunch deposit and withdrawal services based on the testing results. BTC, ERC20 and BEP20 will be top priorities. And Considering there are over 100+ mainnets supported by Hotbit, the recovery process regarding the deposit and withdrawal functions of all mainnets may last longer. It is now expected that we will resume all no later than May 21st, 2021 if all other things are fine. We will publish real-time announcements regarding the order and progress of all recovery procedures in our official Twitter and Telegram. And there will be no limitation on the volume of withdrawals for all accounts as Hotbit always supported.
⏰04:00 AM , May 16th, 2021 (UTC), Finish the calculation and liquidation of all assets in leveraged ETF section and relaunch ETF trading service.
Details: https://hotbit.zendesk.com/hc/en-us/articles/1500009979481-
By the time our website relaunches, we strongly recommend all our users to read this announcement carefully and conduct relevant operations based on all notices in this announcement.
❤️Appendix❤️
1. The announcement regarding Hotbit’s maintenance on April 30th, 2021 and the announcement published during April 30th, 2021 - May 9th, 2021 Click here for details
2. The Announcement Regarding The Liquidation of Assets in Leveraged ETF Section Click here For Details
3. Support ticket : https://hotbit.zendesk.com/hc/en-us/requests/new
In case you received any emails or messages sent on behalf of Hotbit, before replying to those messages and emails, you may contact us for identity verification through our official channels (Twitter, Facebook, Telegram)
Please continue to follow our official media links for our latest information:
Telegram （Discuss channel)： https://t.me/Hotbit_English
Telegram （Announcement channel)：https://t.me/Hotbit_announcements
Twitter： https://twitter.com/Hotbit_news
Facebook： https://www.facebook.com/hotbitexchange/
By the time our website relaunches, we strongly recommend all our users to read this announcement carefully and conduct relevant operations based on all notices in this announcement.
❤️Appendix❤️
1. The announcement regarding Hotbit’s maintenance on April 30th, 2021 and the announcement published during April 30th, 2021 - May 9th, 2021 Click here for details
2. The Announcement Regarding The Liquidation of Assets in Leveraged ETF Section Click here For Details
3. Support ticket : https://hotbit.zendesk.com/hc/en-us/requests/new
In case you received any emails or messages sent on behalf of Hotbit, before replying to those messages and emails, you may contact us for identity verification through our official channels (Twitter, Facebook, Telegram)
Please continue to follow our official media links for our latest information:
Telegram （Discuss channel)： https://t.me/Hotbit_English
Telegram （Announcement channel)：https://t.me/Hotbit_announcements
Twitter： https://twitter.com/Hotbit_news
Facebook： https://www.facebook.com/hotbitexchange/
HOTBIT Support Center
The Announcement Regarding Hotbit’s Service Recovery Process
Dear Hotbit users,
We are back ! Everything will be fine within a week.Thanks for the waiting!
Before fully recovery, please read and pay attention to the following notices carefully:
You will be ...
We are back ! Everything will be fine within a week.Thanks for the waiting!
Before fully recovery, please read and pay attention to the following notices carefully:
You will be ...
😭Due to a huge influx of visits from our users, some users may encounter the problems that their asset interface appears to be blank or remains unstable. In case that any of the above mentioned problems occurred, please refresh your web page for several times and wait patiently for a while. All assets will be displayed soon.
At the same time, we’re also optimizing relevant functions. We suggest that you should avoid the current peak time and log in later to check the assets and change the password.
At the same time, we’re also optimizing relevant functions. We suggest that you should avoid the current peak time and log in later to check the assets and change the password.
Currently, you cannot use the APP, it is still upgrading. Please pay attention to our announcements and Telegram,Twitter ,Facebook for further notices.
The Announcement Regarding Hotbit’s Puppy Carnival Event❤️
The Details of The Event Are Listed As Below：
1️⃣All Hotbit users will leveled up to V8 for one month. According to the rate of transaction fees based on V8 level, the maker’s rate of trading transaction fees of all projects in Global Select area will be -0.05%, which means that after successfully settling and finishing the maker orders they placed, the users will receive an extra 0.05% of bonus; the taker’s rate of trading transaction fees of all projects in select area will be 0.06%, which means that the rate of trading transaction fees for takers will be 0.06%, which is known to be one of the very discounted rates on the market.
2️⃣Hotbit platform will adjust the rate of transaction fees for all projects under puppies sectionfor one month. During the period of adjustment, the rate of transaction fees for all projects under puppies section will be exactly the same as the rate of transaction fees for all projects in Global Select area.
3️⃣We will launch “Deposit And Receive 1‰ Bonus” event for all projects in puppies sections within 24 hours after relaunching the deposit function of Hotbit platform. During the event, there will be no maximum limit for the bonus! The duration of the event will be 05:00, May 12th, 2021 - 05:00, May 13th, 2021 (UTC). All rewards of the event will be distributed to all relevant users’ accounts within five business days after the event terminates.
4️⃣We will comprehensively raise the incomes of POS and incentive plans of all projects under puppies section; the APY of SHIB will be adjusted to 3.65%; and the APY of all other projects under puppies sectionwill be adjusted to 5%. The abovementioned incomes will be generated from the withdrawal transaction fees of the platform and the extra subsidy of Hotbit. We will also launch the POS income products for those projects that involve the concept of liquidity acquisition. Hotbit will provide a further 5% incomes based on actual rate of acquisition.
⏰Duration of Adjustment: 04:00, May 13th, 2021 - 04:00, June 12th, 2021 (UTC)
(The incomes are generated from the trading transaction fees of the projects under puppies section and the subsidy provided by Hotbit）
The tokens involved in the above-mentioned event are: DOGE、SHIB、LEASH、AKITA、PET、NYAN、DOGIRA、FEG、FEGBSC、ASS、POODL、PIG、SBEAR、KANGAL、SAFEMOON
Details: https://hotbit.zendesk.com/hc/en-us/articles/1500010421801-
The Details of The Event Are Listed As Below：
1️⃣All Hotbit users will leveled up to V8 for one month. According to the rate of transaction fees based on V8 level, the maker’s rate of trading transaction fees of all projects in Global Select area will be -0.05%, which means that after successfully settling and finishing the maker orders they placed, the users will receive an extra 0.05% of bonus; the taker’s rate of trading transaction fees of all projects in select area will be 0.06%, which means that the rate of trading transaction fees for takers will be 0.06%, which is known to be one of the very discounted rates on the market.
2️⃣Hotbit platform will adjust the rate of transaction fees for all projects under puppies sectionfor one month. During the period of adjustment, the rate of transaction fees for all projects under puppies section will be exactly the same as the rate of transaction fees for all projects in Global Select area.
3️⃣We will launch “Deposit And Receive 1‰ Bonus” event for all projects in puppies sections within 24 hours after relaunching the deposit function of Hotbit platform. During the event, there will be no maximum limit for the bonus! The duration of the event will be 05:00, May 12th, 2021 - 05:00, May 13th, 2021 (UTC). All rewards of the event will be distributed to all relevant users’ accounts within five business days after the event terminates.
4️⃣We will comprehensively raise the incomes of POS and incentive plans of all projects under puppies section; the APY of SHIB will be adjusted to 3.65%; and the APY of all other projects under puppies sectionwill be adjusted to 5%. The abovementioned incomes will be generated from the withdrawal transaction fees of the platform and the extra subsidy of Hotbit. We will also launch the POS income products for those projects that involve the concept of liquidity acquisition. Hotbit will provide a further 5% incomes based on actual rate of acquisition.
⏰Duration of Adjustment: 04:00, May 13th, 2021 - 04:00, June 12th, 2021 (UTC)
(The incomes are generated from the trading transaction fees of the projects under puppies section and the subsidy provided by Hotbit）
The tokens involved in the above-mentioned event are: DOGE、SHIB、LEASH、AKITA、PET、NYAN、DOGIRA、FEG、FEGBSC、ASS、POODL、PIG、SBEAR、KANGAL、SAFEMOON
Details: https://hotbit.zendesk.com/hc/en-us/articles/1500010421801-
HOTBIT Support Center
The Announcement Regarding Hotbit’s Puppy Carnival Event
Dear Respected Hotbit Users：
According to the announcement regarding the recovery of Hotbit’s trading, deposit and withdrawal functions (click here for link), Hotbit will start to recover its tradi...
According to the announcement regarding the recovery of Hotbit’s trading, deposit and withdrawal functions (click here for link), Hotbit will start to recover its tradi...
Hotbit’s trading, deposit and withdrawal services are set to be recovered soon. Click here for detail
Before the services are fully recovered, it is recommended that you read our previous announcements regarding the progresses of Hotbit’s service recovery process (click for the links of the announcements).
Nevertheless, we would still like to remind you regarding the following issues and concerns:
⚠️1.Considering the fact that we have already canceled all orders placed by our users, and it takes some time for the market makers to gradually recover the provision of liquidity, it may lead to the fact that, during the first couple of hours or days after we relaunch the trading function, the prices of certain projects may significantly deviate from their market prices due to insufficient liquidity. Please do not conduct any trading activities of which the prices deviate from your expected prices. Instead, all you need to do is to place your orders in advance according to your expected prices, or or patiently wait until the withdrawal function to be restored.
⚠️2.It is expected that, during the first couple of hours or days after we recover our services, there will be a huge influx of user traffic on Hotbit platform, which may leads to system instability and lower user experience. Please do arrange your schedule rationally to avoid the peak hours. No need to rush, as everything will be recovered in order.
⚠️3.The deposit addresses of all your assets have all been modified, please do not use your previous deposit addresses to deposit any assets into your Hotbit accounts!
⚠️4.We have noticed that the projects under puppiessection has recently become the new hot spot of the market. Hence, we have designed special events for the projects under puppies section that last for 24 hours. Please click here for more details . Considering the fact that the events involve rewards for deposits, during the event, the withdrawal function of all projects under puppies section will be temporarily unavailable. After the event finishes, the withdrawal function of all relevant projects will be resumed immediately.
⚠️5.If you have deposited any assets during the previous two weeks of maintenance and service suspension period, please wait patiently for our ongoing progress recently regarding the arrival of deposit transactions. In case that the assets you deposited during the maintenance and service suspension period still haven’t arrived into your Hotbit account(s) after May 21st, 2021, please contact our customer service team （ click here for support ticket).
⚠️6.The level of your Hotbit account(s) will be automatically raised to the highest level (V8) by the system for one month, which allows you to enjoy the best rates of taker transaction fees in all Hotbit sections (taker transaction fees of projects in selected section will be 0.06% only).
After several rounds of discussion, Hotbit team now confirms and publishes the recovery plan of Hotbit’s trading, deposit and withdrawal functions as below:
⏰May 12th, 2021
🔅04:00 AM UTC- Gradually recover the trading function of all projects on Hotbit platform
🔅05:00 AM UTC- (Based on the prerequisite that the trading system remains stable) Recover the deposit function of all projects based on BSC and TRC 20 mainnet, recover the deposit function of BTC.
🔅03:00 PM UTC-- Recover the withdrawal function of all projects based on BSC and TRC 20 mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes). Recover the withdrawal function of BTC. Recover the deposit function of all projects based on ERC 20 and HECO mainnet.
Before the services are fully recovered, it is recommended that you read our previous announcements regarding the progresses of Hotbit’s service recovery process (click for the links of the announcements).
Nevertheless, we would still like to remind you regarding the following issues and concerns:
⚠️1.Considering the fact that we have already canceled all orders placed by our users, and it takes some time for the market makers to gradually recover the provision of liquidity, it may lead to the fact that, during the first couple of hours or days after we relaunch the trading function, the prices of certain projects may significantly deviate from their market prices due to insufficient liquidity. Please do not conduct any trading activities of which the prices deviate from your expected prices. Instead, all you need to do is to place your orders in advance according to your expected prices, or or patiently wait until the withdrawal function to be restored.
⚠️2.It is expected that, during the first couple of hours or days after we recover our services, there will be a huge influx of user traffic on Hotbit platform, which may leads to system instability and lower user experience. Please do arrange your schedule rationally to avoid the peak hours. No need to rush, as everything will be recovered in order.
⚠️3.The deposit addresses of all your assets have all been modified, please do not use your previous deposit addresses to deposit any assets into your Hotbit accounts!
⚠️4.We have noticed that the projects under puppiessection has recently become the new hot spot of the market. Hence, we have designed special events for the projects under puppies section that last for 24 hours. Please click here for more details . Considering the fact that the events involve rewards for deposits, during the event, the withdrawal function of all projects under puppies section will be temporarily unavailable. After the event finishes, the withdrawal function of all relevant projects will be resumed immediately.
⚠️5.If you have deposited any assets during the previous two weeks of maintenance and service suspension period, please wait patiently for our ongoing progress recently regarding the arrival of deposit transactions. In case that the assets you deposited during the maintenance and service suspension period still haven’t arrived into your Hotbit account(s) after May 21st, 2021, please contact our customer service team （ click here for support ticket).
⚠️6.The level of your Hotbit account(s) will be automatically raised to the highest level (V8) by the system for one month, which allows you to enjoy the best rates of taker transaction fees in all Hotbit sections (taker transaction fees of projects in selected section will be 0.06% only).
After several rounds of discussion, Hotbit team now confirms and publishes the recovery plan of Hotbit’s trading, deposit and withdrawal functions as below:
⏰May 12th, 2021
🔅04:00 AM UTC- Gradually recover the trading function of all projects on Hotbit platform
🔅05:00 AM UTC- (Based on the prerequisite that the trading system remains stable) Recover the deposit function of all projects based on BSC and TRC 20 mainnet, recover the deposit function of BTC.
🔅03:00 PM UTC-- Recover the withdrawal function of all projects based on BSC and TRC 20 mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes). Recover the withdrawal function of BTC. Recover the deposit function of all projects based on ERC 20 and HECO mainnet.
HOTBIT Support Center
The Announcement Regarding The Recovery of Hotbit’s Trading, Deposit And Withdrawal Functions
Dear Respected Hotbit Users,
Hotbit’s trading, deposit and withdrawal services are set to be recovered soon.
Before the services are fully recovered, it is recommended that you read our previous ...
Hotbit’s trading, deposit and withdrawal services are set to be recovered soon.
Before the services are fully recovered, it is recommended that you read our previous ...
Hotbit DEX Announcements
Hotbit’s trading, deposit and withdrawal services are set to be recovered soon. Click here for detail Before the services are fully recovered, it is recommended that you read our previous announcements regarding the progresses of Hotbit’s service recovery…
⏰May 13th, 2021
🔅05:00 AM UTC -- Recover the withdrawal function of all projects based on ERC 20 and HECO mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes)
⏰May 14th - May 21st, 2021
🔅Gradually recover the deposit and withdrawal functions of all projects based on various mainnets such as DOT, FIL, HNS, KDA, DOGE and LTC etc.
🔅05:00 AM UTC -- Recover the withdrawal function of all projects based on ERC 20 and HECO mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes)
⏰May 14th - May 21st, 2021
🔅Gradually recover the deposit and withdrawal functions of all projects based on various mainnets such as DOT, FIL, HNS, KDA, DOGE and LTC etc.
Due to a huge influx of visits from our users, you may encounter a series of abnormal situations, such as the trading interface ，funds page and login page can not be displayed or stuck. You can refresh the page several times and wait patiently. After the traffic is gradually stable, the stuck situation will be alleviated.
Dear Community, Hotbit is going to hold an AMA with @Hog_finance in @Hotbit_English Telegram group.
⏰ Time: 13th, May, 8:00 AM (UTC) (Countdown: https://countingdownto.com/?c=3601296)
🎁 Reward: 4 $HOG ($500）will be given away in AMA
📃 AMA Segment:
1. Online interview by @HotbitAMAHost_Cyrus & Mitchell, project manager of Hog Finance @mitchell_z & Dima, CEO of Hog Finance @DimaHog；
2. Free Q&A session by @mitchell_z & @DimaHog and Community members. @mitchell_z & @DimaHog will pick 10 good questions with 0.1 $HOG each and Cyrus will pick lucky members with 0.1 $HOG each.
⏰ Time: 13th, May, 8:00 AM (UTC) (Countdown: https://countingdownto.com/?c=3601296)
🎁 Reward: 4 $HOG ($500）will be given away in AMA
📃 AMA Segment:
1. Online interview by @HotbitAMAHost_Cyrus & Mitchell, project manager of Hog Finance @mitchell_z & Dima, CEO of Hog Finance @DimaHog；
2. Free Q&A session by @mitchell_z & @DimaHog and Community members. @mitchell_z & @DimaHog will pick 10 good questions with 0.1 $HOG each and Cyrus will pick lucky members with 0.1 $HOG each.
Dear Community, Hotbit is going to hold an AMA with @env_finance in @Hotbit_English Telegram group.
⏰Time: 14th, May, 10:00 AM (UTC) (Countdown: https://countingdownto.com/?c=3601682)
🎁Reward: 700 $ENV ($1,100) will be given away in AMA
📃AMA Segment:
1. Online interview by @HotbitAMAHost_Cyrus & Matteo Giacomelli, Co-founder & CTO - Tech of ENV @Zeppe79 & Alessandro Piffer, Co-founder & renewable projects manager of ENV @Bondonero;
2. Free Q&A session by @Zeppe79 & @Bondonero and Community members. @Zeppe79 & @Bondonero will pick 10 good questions with 15 $ENV each and Cyrus will pick lucky members with 15 $ENV each.
⏰Time: 14th, May, 10:00 AM (UTC) (Countdown: https://countingdownto.com/?c=3601682)
🎁Reward: 700 $ENV ($1,100) will be given away in AMA
📃AMA Segment:
1. Online interview by @HotbitAMAHost_Cyrus & Matteo Giacomelli, Co-founder & CTO - Tech of ENV @Zeppe79 & Alessandro Piffer, Co-founder & renewable projects manager of ENV @Bondonero;
2. Free Q&A session by @Zeppe79 & @Bondonero and Community members. @Zeppe79 & @Bondonero will pick 10 good questions with 15 $ENV each and Cyrus will pick lucky members with 15 $ENV each.