The most effective way to deal with dishonest clients is the "pay or agree" alternative.
In a regular deal with Gross, he does not take an additional fee if he conducts the arbitrage personally, because of this, a conditionally dishonest seller, without any risk, can argue until the last drop of sweat, wasting your precious time and nerves.
The @NewGrossProBot service has a paid arbitration - this filters out dishonest clients as quickly as possible, because during arbitration they lose not only time, but also money, since ONLY the losing party pays for arbitration.
For example, you are a buyer and opened a deal, the seller did not give anything and claims that you cleared the chat with him after receiving the goods.
How it happens in a manual deal with Gross: we try for a long time and painfully to figure out something, based on evidence that no one has, we try to come to the truth by catching someone in a lie.
How it works in the @NewGrossProBot service - the buyer opens a dispute and pays arbitration fee, the second party is given 24 hours to pay the commission. The seller understands that he will most likely not be able to prove anything, and he will not risk money hoping for a ghost of a chance, since he already has something to lose. As a result, the seller does not pay the commission for arbitration and the funds are returned to the buyer in full (arbitration fee is also returned to the balance). The same works in the opposite direction, if the buyer is not sure that he will be able to win the dispute, then most often he will not risk the commission for arbitration.
At the moment, most of the open disputes in @NewGrossProBot were closed precisely due to the lack of interest from one of the parties. The method is effective, proven.
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In a regular deal with Gross, he does not take an additional fee if he conducts the arbitrage personally, because of this, a conditionally dishonest seller, without any risk, can argue until the last drop of sweat, wasting your precious time and nerves.
The @NewGrossProBot service has a paid arbitration - this filters out dishonest clients as quickly as possible, because during arbitration they lose not only time, but also money, since ONLY the losing party pays for arbitration.
For example, you are a buyer and opened a deal, the seller did not give anything and claims that you cleared the chat with him after receiving the goods.
How it happens in a manual deal with Gross: we try for a long time and painfully to figure out something, based on evidence that no one has, we try to come to the truth by catching someone in a lie.
How it works in the @NewGrossProBot service - the buyer opens a dispute and pays arbitration fee, the second party is given 24 hours to pay the commission. The seller understands that he will most likely not be able to prove anything, and he will not risk money hoping for a ghost of a chance, since he already has something to lose. As a result, the seller does not pay the commission for arbitration and the funds are returned to the buyer in full (arbitration fee is also returned to the balance). The same works in the opposite direction, if the buyer is not sure that he will be able to win the dispute, then most often he will not risk the commission for arbitration.
At the moment, most of the open disputes in @NewGrossProBot were closed precisely due to the lack of interest from one of the parties. The method is effective, proven.
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To resolve disputes, we have a team of arbitrators. When an arbitrator is called, they are automatically assigned based on the type and amount of the deal. You and the other party share the cost of the arbitrator's services, after which you will receive a notification in Telegram with a link to join a chat for arbitration. The arbitrator listens to both sides, reviews the evidence, and begins to assess the situation. They will then announce their decision and apply it to your deal. After some time, you will receive a notification about the closure of the deal and the receipt of funds (if they are owed to you).
First time only Gross will act as the arbitrator.
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First time only Gross will act as the arbitrator.
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To use the @NewGrossProBot, you need to link your account on the website with your Telegram account for convenient notifications and quick authorization.
No verification is required, and no documents need to be submitted.
Please remember that the passcode and seed phrase set in the service are your security. We do not store them and cannot recover them if lost, so it is in your best interest to write them down and keep them safe.
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No verification is required, and no documents need to be submitted.
Please remember that the passcode and seed phrase set in the service are your security. We do not store them and cannot recover them if lost, so it is in your best interest to write them down and keep them safe.
🔎 Return to questions
If you have funds in the @NewGrossProBot, they are solely yours. We have no access to your money on the site, and all interactions with it are carried out through smart contracts, which are deliberately designed to prevent any interference with your balances by the administration (for your safety).
We also cannot withdraw money from a scammer's account and transfer it to you if you were deceived. Such functionality is not provided. However, you can file a complaint against the scammer, and if the moderators find your complaint justified, the scammer will be blocked from creating new deals on the service.
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We also cannot withdraw money from a scammer's account and transfer it to you if you were deceived. Such functionality is not provided. However, you can file a complaint against the scammer, and if the moderators find your complaint justified, the scammer will be blocked from creating new deals on the service.
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It cannot be said that the @NewGrossProBot service is a full-fledged automatic escrow in the traditional sense, because Gross still personally oversees all deals.
An automatic escrow is an automated service for conducting a deal between two parties, responsible for holding funds while the deal’s obligations are being fulfilled. People turn to an automatic escrow when making deals online where no legal documents are signed.
The service does not take responsibility for any of the deal's participants; it can only secure the moment of the deal when the funds are frozen within the deal.
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An automatic escrow is an automated service for conducting a deal between two parties, responsible for holding funds while the deal’s obligations are being fulfilled. People turn to an automatic escrow when making deals online where no legal documents are signed.
The service does not take responsibility for any of the deal's participants; it can only secure the moment of the deal when the funds are frozen within the deal.
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The deal creating process is detailed in this instruction:
https://telegra.ph/How-to-create-deal-in-GrossProBot-08-21
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https://telegra.ph/How-to-create-deal-in-GrossProBot-08-21
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Currently, there are reduced fees for conducting deals.
Fees are charged regardless of the success of the deal.
Deal Fees:
- Minimum fee: 3 USDT.
- For deals over 100 USDT, the fee is 3% of the deal amount.
- Minimal fee may be higher depending on the type of deal.
Arbitration Fees:
- There is an additional arbitration fee if an arbitrator is needed to resolve a dispute in your deal. This fee depends on the type and amount of the deal and is a minimum of 10 USDT.
Withdrawal Fees:
- The service does not charge a fee for withdrawals, but the TRC20 network has a transaction fee, which the user pays. This fee is deducted when withdrawing from the bot in USDT TRC20 and is 3 USDT.
- If you deposit funds and wish to withdraw them without conducting deals, the withdrawal fee will be 5%. This is done to prevent money laundering through the bot.
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Fees are charged regardless of the success of the deal.
Deal Fees:
- Minimum fee: 3 USDT.
- For deals over 100 USDT, the fee is 3% of the deal amount.
- Minimal fee may be higher depending on the type of deal.
Arbitration Fees:
- There is an additional arbitration fee if an arbitrator is needed to resolve a dispute in your deal. This fee depends on the type and amount of the deal and is a minimum of 10 USDT.
Withdrawal Fees:
- The service does not charge a fee for withdrawals, but the TRC20 network has a transaction fee, which the user pays. This fee is deducted when withdrawing from the bot in USDT TRC20 and is 3 USDT.
- If you deposit funds and wish to withdraw them without conducting deals, the withdrawal fee will be 5%. This is done to prevent money laundering through the bot.
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The primary and only currency used by the bot is USDT.
All deposits in other currencies are automatically converted and displayed in your balance as USDT.
You can deposit USDT TRC20 automatically without any fees.
There is also an option to deposit in other currencies through a third-party service, which charges a fee (paid by you). All deposit options can be found in the "Wallet" section under "Deposit" or "Buy." The standard options include USDT, Bitcoin, Ethereum, Litecoin, TRX, TON, SOL, and BNB.
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All deposits in other currencies are automatically converted and displayed in your balance as USDT.
You can deposit USDT TRC20 automatically without any fees.
There is also an option to deposit in other currencies through a third-party service, which charges a fee (paid by you). All deposit options can be found in the "Wallet" section under "Deposit" or "Buy." The standard options include USDT, Bitcoin, Ethereum, Litecoin, TRX, TON, SOL, and BNB.
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Initially, for your safety and to verify our service, withdrawals will be approved manually. This means: you submit a withdrawal request, a moderator reviews and approves it, and then you receive the funds. During working hours, this usually takes no more than 5 minutes. At night, it may take longer.
After the project exits the pilot phase, withdrawals will be instant and automatic.
Withdrawal fees is 3 usdt. It's not service fees, it's network fees.
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After the project exits the pilot phase, withdrawals will be instant and automatic.
Withdrawal fees is 3 usdt. It's not service fees, it's network fees.
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Find the profile of the person who scammed you and send scam report in @GrossModerBot . Provide full evidence you have. If the moderator deems your complaint valid, then scammer will be blocked.
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Log into your account through the bot, go to the "Wallet" section, then click on "Deposit" or "Buy" and follow the on-screen instructions.
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If Telegram deleted your account and you need to transfer the balance from your old account to a new one, follow these steps:
1. Launch the bot @NewGrossProBot, but do not click the "Login" button.
2. In the button menu, select "Recover Account" and follow the on-screen instructions (you will need the SEED phrase and passcode from your previous account).
If you do not remember the SEED phrase or the passcode from your old account, we will not be able to help you recover the account and funds, as we do not store this information and have no access to it. Remember, your security is in your hands.
If you accidentally clicked "Login" before recovery, perform the above procedure from the new account.
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1. Launch the bot @NewGrossProBot, but do not click the "Login" button.
2. In the button menu, select "Recover Account" and follow the on-screen instructions (you will need the SEED phrase and passcode from your previous account).
If you do not remember the SEED phrase or the passcode from your old account, we will not be able to help you recover the account and funds, as we do not store this information and have no access to it. Remember, your security is in your hands.
If you accidentally clicked "Login" before recovery, perform the above procedure from the new account.
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If you see a notification saying that the account is not activated when trying to deposit into the service, ignore the notification and proceed with the transfer. If you cannot bypass the notification, simply send 1 TRX (~15 cents) to the address. After this transaction, the notification will disappear, and you will be able to transfer your funds easily.
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If you want to withdraw funds from your balance, go to the Wallet section and click the "Withdraw" button. Then enter your USDT TRC20/BEP20 wallet address and wait. Funds will be withdrawn to your address in the shortest time possible.
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🔎 Return to questions