If Telegram deleted your account and you need to transfer the balance from your old account to a new one, follow these steps:
1. Launch the bot @NewGrossProBot, but do not click the "Login" button.
2. In the button menu, select "Recover Account" and follow the on-screen instructions (you will need the SEED phrase and passcode from your previous account).

If you do not remember the SEED phrase or the passcode from your old account, we will not be able to help you recover the account and funds, as we do not store this information and have no access to it. Remember, your security is in your hands.

If you accidentally clicked "Login" before recovery, perform the above procedure from the new account.

🔎 Return to questions

If you see a notification saying that the account is not activated when trying to deposit into the service, ignore the notification and proceed with the transfer. If you cannot bypass the notification, simply send 1 TRX (~15 cents) to the address. After this transaction, the notification will disappear, and you will be able to transfer your funds easily.

🔎 Return to questions

If you want to withdraw funds from your balance, go to the Wallet section and click the "Withdraw" button. Then enter your USDT TRC20/BEP20 wallet address and wait. Funds will be withdrawn to your address in the shortest time possible.

🔎 Return to questions

There are many advantages to automating the deal process.

The main benefits are the quick processing speed, 24/7 availability for creating deals, better dispute process and lower fees (saving both time and money). Additionally, in the near future, your profile on the service will display the number of deals conducted, which should positively impact your reputation.

Despite the automation of the deal process, Gross still monitors all transactions on the service, so there is almost no difference from a manually conducted deal.

🔎 Return to questions

The registration process is detailed in this instruction:

https://telegra.ph/How-to-register-in-the-escrow-service-GrossProBot-08-26

🔎 Return to questions

At the end of the deal period, as with manual deals with Gross, nothing happens automatically - the funds remain in the deal, and the deal continues. The deadline is a guideline and approximate. Just like in manual deals, time is allowed for force majeure circumstances. After that, you can either agree to close the deal or open a dispute.
Money not send to someone without your confirmation, even if deadlines ended.

🔎 Return to questions

If the buyer confirmed the deal but the funds have not been transferred, it means you haven't selected a resolution for the deal or your decisions differ. To check this, go to the current deal via the link in the Telegram bot @NewGrossProBot or find it in the Deals section and scroll to the bottom. There, you'll see the current offer from the buyer (if any). Click on your offer on the active buttons, and if it matches the buyer's, the funds will be transferred to your balance immediately.

🔎 Return to questions

After confirming the deal, there are no freezes or holds on the funds. The funds are immediately available for withdrawal in full. Do not believe if someone convinces you to close the deal without fulfilling the obligations.

🔎 Return to questions

To cancel an unaccepted deal offer, go to the deal section in your personal account on gross.top, then open the relevant deal and click on the Trash Can 🗑️ icon next to the deal's name.

🔎 Return to questions

To update your profile in the service after changes in your Telegram account, you can either wait about half an hour or restart the bot @NewGrossProBot by sending the text /start.

🔎 Return to questions

The service gross.top does not require you to link your Telegram account to the site. The bot @NewGrossProBot is used only for convenient authorization and notifications. In case of any issues with Telegram, we can easily switch to other authorization methods without losing any data.

🔎 Return to questions

To install the Gross escrow app on Android, while on the gross.top website, tap the three dots in the upper right corner of your browser and select "Add to Home screen" to install it as an app. On iOS, go to the website, tap "Share," and add the icon to your "Home" screen. For macOS and Windows, follow similar steps.

🔎 Return to questions

📖 Frequently Asked Questions 📖

Click on a question to see the answer

🔎 What is @NewGrossProBot service?

🔎 Why should I use the service if I can just do a deal through Gross?

🔎 What happens if the deal time ended?

🔎 How to register in the @NewGrossProBot?

🔎 How do I top up my balance?

🔎 Service can cancel my withdrawal and not pay me?

🔎 Is verification required to use the escrow service?

🔎 How are disputes resolved?

🔎 What are the hidden and visible fees?

🔎 What deposit and withdrawal methods are available? In which currency does the service operate?

🔎 How quickly are withdrawals processed?

🔎 What happens if Telegram deletes my account?

🔎 Why dispute in @NewGrossProBot better than dispute in manual deal with Gross?

🔎 How do I withdraw funds?

🔎 How do I create a deal?

🔎 The buyer confirmed the deal, but the money hasn't reached my balance. What should I do?

🔎 Is there a freeze on assets after the deal is completed?

🔎 The commission was frozen when sending a deal request, and the deal was canceled. How do I get the commission back?

🔎 I changed my username/name. How do I update my profile on the service?

🔎 Does the service require linking my Telegram account to the site?

🔎 How do I install the Gross Escrow app on my smartphone?

🔎 How do I report a scammer?

🔎 When trying to top up with USDT TRC20, it says the account is not activated. What should I do?

These questions pertain to the automatic escrow service @NewGrossProBot. If you didn't find the question you were looking for, you can ask Gross directly: @gross or in support service: @newhelpgrossbot