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📔 Writing
Session #n34: Letters of complaint

In a formal letter making a complaint, you may use a mild tone, for complaints about minor problems, or a strong tone, for complaints about more serious matters, especially when you are extremely upset or annoyed. However, the language you use should never be rude or insulting.

✔️ Think of situations in which you would write a letter of complaint.
(e.g. to a fast food restaurant manager to complaint about poor service.)

🌀 In the opening remarks, you should state your complaint, including details of what has happened and where/when the incident took place.

e.g. (Mild)
💠 I am writing in connection with ... / to complain about ... the terrible behaviour / attitude / rudeness of ...
💠 I am writing to draw your attention to which ...

(Strong)
💠 I wish to bring to your attention a problem which arose due to your staff/inefficiency...
💠 I am writing to express my strong dissatisfaction at...
💠 I wish to express my dissatisfaction / unhappiness with the product / treatment I received from ... on...

🌀 In the main body paragraphs, you present each of the specific points you are complaining about. You start a new paragraph for each point and justify these points by giving examples / reasons. e.g.

💠 Although you advertise "top quality", I felt that the product I purchased was well below the standard I expected.

🌀 In the closing remarks, you should explain what you expect to happen (e.g. to be given a refund/replacement/apology/etc). e.g.

(Mild)
💠 I hope you will replace ...
💠 I feel/believe that I am entitled to a replacement/refund ...
💠 I hope that this matter can be resolved/dealt with promptly.

(Strong)
💠 I insist on / I demand a full refund / an immediate replacement / etc or I shall be forced to lake legal action on/the matter further.
💠 I hope that I will not be forced to take further action.

How to write letters of application 👇👇
https://t.me/EngMasters/883
Know about formal style 👇👇
https://t.me/EngMasters/914

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Try writing a short paragraph of complaint in comments👇

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🎧Listening practice🎧

🇬🇧 #British_accent 🇬🇧

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📮Singular of Trousers

#daily_grammar_tips
#d22
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📽 Movie title: Seven 1995 📽
🎬 Director: David Fincher
⭐️ Starting: Brad Pitt, Morgan Freeman, Gwyneth Paltrow, John C. McGinley
🌍 Country: USA
🎥 Genres: Crime, Mystery, Thriller

👉 storyline: When retiring police Detective William Somerset (Morgan Freeman) tackles a final case with the aid of newly transferred David Mills (Brad Pitt), they discover a number of elaborate and grizzly murders. They soon realize they are dealing with a serial killer (Kevin Spacey) who is targeting people he thinks represent one of the seven deadly sins. Somerset also befriends Mills' wife, Tracy (Gwyneth Paltrow), who is pregnant and afraid to raise her child in the crime-riddled city.

🍿IMDb: 8.6
💸 Budget: $33 million
💵 Box office: $327.3 million

🎬 BluRay 1080p YIFY (1GB)
🎥 BluRay 720p YIFY (700 MB)
🇬🇧 English subtitle

#movie #realteam @EngMasters

‍ 🍎the apple of my eye🍎

✅Meaning :
❗️ The person who you are very fond of❗️

✅Example :
❗️Sam is tge apple of my eyes❗️
➖➖➖➖➖➖➖➖

♨️ A plum job♨️

✅Meaning :
❗️very good job❗️

✅Example :
❗️he got a plum job in an insurance company❗️
➖➖➖➖➖➖➖➖➖

🍒A bit of the cherry🍒

✅Meaning :
❗️an attempt or opportunity to do something ❗️

✅Example :
❗️They all wanted a bit of the cherry❗️
➖➖➖➖➖➖➖➖➖
#Idiom #i32
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#life_lesson Relationshipgoals #realteam @Engmasters

🐰 Zootopia
#listening
#movie4
#Realtime

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🍎🍇🍉🍒🍍🍑Top 6 Health Tips to follow🍅🥝🥦🥒🌶🌽
#health
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‍ 💦PHRASES💦

🔅Neck And Neck🔅

➰🌸 1. A horse racing term that refers to two or more horses that are running side by side with each other.

➰🌸2. Something that is evenly matched, such as a competition or a comparison.

📖Origin:
The origins of this phrase appear to be from horse racing, where two or more horses that are evenly matched might run closely together towards the finish line, side by side. When this happens, the horses are said to be 'neck and neck.'

✨ Gigi made a fresh batch of oatmeal and chocolate chip cookies this morning, and they smell great. In terms of flavor, I'd say they are both neck and neck, but if I had to pick a winner, I'd go with the chocolate chip.
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Today's words are:

✔️ Torment
✔️ Peckish
✔️ Utilitarian

#vocabulary #v125 #realteam @EngMasters

💡 Historic VS Historical

#daily_grammar_tips
#d22
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📽 Movie title: What Happened to Monday 2017 📽
🎬 Director: Tommy Wirkola
⭐️ Starting: Noomi Rapace, Marwan Kenzari, Willem Dafoe
🌍 Country: England, Belgium, France, USA
🎥 Genres: Sci-fi, Thriller

👉 storyline: In a far and not so bright future when population boom leads to a shortage of food, water, and dwelling the government legislate on a one child policy. At this tough time ideantical septuplets (7 children born at the same time) are born and kept hidden by their grandfather. Lost their mother giving birth, and named after the days of the week, they're now trained to act like one person to keep their secret from the guards who are everywhere and check everyone at each corner of the streets. What happens to Monday brings on a lot of trouble to her siblings

🍿IMDb: 6.9
💸 Budget: -
💵 Box office: $19.8 million

🎬 1080p RARBG (2.34 GB)
🎥 720p Ganool (950 MB)
🇬🇧 English subtitle

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#inspirational #motivation #realteam @Engmasters

‍ 🍀 about🍀
〰〰〰〰〰〰〰〰〰

✅meaning :

❗️'About' means 'here', or 'somewhere near here'.❗️

✅Example :
❗️Hi, is Sue about? Just need to give her some files❗️

➖➖➖➖➖➖➖➖➖
#idiom #i33
#RealTeam @EngMasters

#Idiom #i33
#pdf
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