One of the greatest barriers to empathy is the fear of saying the wrong thing or the need to make everything better. Let me go on record as saying (putting you at ease a little bit, hopefully) that when someone has experienced something very traumatic - a significant loss - there’s nothing you can say to make it better. All you can do is to be with people in that space. So if all you can come up with is, ‘I don’t know what to say. I just know that I want to be with you in this. I don’t know how to make it better. I just know that I’m dying inside to make it better. I want to help.’ What we all need when we’re in struggle is the ability for other people to look us in the eye, to be with us, to embrace us, and to be willing to be with us.