SCM is an example of specialized Business Information Systems

................... Used when problem is complex and information needed to determine appropriate action is difficult to obtain and use

........ Use internal information from ......... and ........ as well as external sources

.................. : computer system takes on characteristics of human intelligence.

.................. give computer ability to make suggestions and function like an expert in a particular field.

Simulation of a real or imagined environment that can be experienced visually in two dimensions.

Process of choosing amongst alternative courses of action for the purpose of attaining a goal or goals.

There are two levels of Management.

Developing, analyzing, and selecting an alternative that can resolve the problem is the .... step in the decision making process

A discrepancy between an existing and desired state of affairs

Decision criteria are of equal importance:

Identifying Decision Criteria is assigning a weight to each item places the items in the correct priority order of their importance in the decision making process

are factors that are important (relevant) to resolving the problem

Appraising each alternative’s strengths and weaknesses

An alternative’s appraisal is based on its ability to resolve the issues identified in steps 2 and 3.
*Step 2: Identifying Decision Criteria*
*Step 3: Allocating Weights to the Criteria*

Non programmed decision: A repetitive decision that can be handled by a routine approach