Materials resource planning systems, purchase order control systems, engineering systems, quality control systems are major applications of

a ..................... file is a file of temporary data.

General ledger, accounts receivable, accounts payable, budgeting, funds management systems are major apllications of

..... enables an organization to identify, attract, retain and support customers using multiple channels such as the World Wide Web, direct sales, telemarketing call centers, direct mail and retail facilities.

Reduces time, redundant effort, and inventory costs

Helps in distribution of the finished products to customers

Helps in procurement of materials, transformation of raw materials into intermediate and finished products

Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller

Integrates supplier, manufacturer, distributor, and customer logistics time

Network of organizations and business processes

SCM is an example of specialized Business Information Systems

................... Used when problem is complex and information needed to determine appropriate action is difficult to obtain and use

........ Use internal information from ......... and ........ as well as external sources