https://www.dmit.io/legal/tos/
ToS Policy Updated.
Modified clause: 18. IP Replacement Policy
18.1 IP whose is blocked by the firewall in mainland China can be replaced every natural month.
18.2 The precondition of 18.1 is that the VM package is non-monthly payment and the expiration date of the server are more than 15 days.
18.3 IP that has been DDOS is not allowed to be replaced.
18.4 IP change fee for monthly payment order is $5 each time (Limit replacement every 15 days).
ToS Policy Updated.
Modified clause: 18. IP Replacement Policy
18.1 IP whose is blocked by the firewall in mainland China can be replaced every natural month.
18.2 The precondition of 18.1 is that the VM package is non-monthly payment and the expiration date of the server are more than 15 days.
18.3 IP that has been DDOS is not allowed to be replaced.
18.4 IP change fee for monthly payment order is $5 each time (Limit replacement every 15 days).
From Sale Dept:
We have already cancelled the tax on the bill; However, please note that if you apply for a refund, we cannot refund the tax that we already paid for(about 3-4%).
Thanks for your understanding.
We have already cancelled the tax on the bill; However, please note that if you apply for a refund, we cannot refund the tax that we already paid for(about 3-4%).
Thanks for your understanding.
According to customer reports, there are some firewall rules in our DDoS firewall that make their programs difficult to run. We are going to check and re-configure our DDoS firewall again today.
It should been fixed ASAP.
It should been fixed ASAP.
From NOC,
We found the given IP hit another policy “HTTP Malformed” - The HTTP Malformed countermeasure can filter HTTP traffic that does not conform to RFC standards and HTTP traffic that behaves abnormally.
I have disable this policy. Please ask the customer to try again.
If you have further problem, please contact Austin within 24 hours.
We found the given IP hit another policy “HTTP Malformed” - The HTTP Malformed countermeasure can filter HTTP traffic that does not conform to RFC standards and HTTP traffic that behaves abnormally.
I have disable this policy. Please ask the customer to try again.
If you have further problem, please contact Austin within 24 hours.
From Sale Dept,
WeChat Pay Supported Here~!
Dear Customers,
We are now support WeChat Payment now.
DMIT offers another easy way to manage your cloud infrastructure payments. Major credit card brands, PayPal and Alipay are also accepted.
If you have any question, please contact us via Sale Dept Ticket.
Best regards,
Sale Dept of DMIT INC.
WeChat Pay Supported Here~!
Dear Customers,
We are now support WeChat Payment now.
DMIT offers another easy way to manage your cloud infrastructure payments. Major credit card brands, PayPal and Alipay are also accepted.
If you have any question, please contact us via Sale Dept Ticket.
Best regards,
Sale Dept of DMIT INC.
Dear Customer,
We will drop all the packet sent from or sent to port 25 of HK-A datacenter for SPAM reason.
We will accept the application for opening SMTP port 25 later.
We recommend that you use the port 465 SMTP protocol to send mail right now, if you are urgent to use this service.
Best regards,
DMIT NOC
We will drop all the packet sent from or sent to port 25 of HK-A datacenter for SPAM reason.
We will accept the application for opening SMTP port 25 later.
We recommend that you use the port 465 SMTP protocol to send mail right now, if you are urgent to use this service.
Best regards,
DMIT NOC
Dear Customer,
Sorry for wrong QoS setting on Core-Router.
A very serious packet loss and poor network quality occurred in nearly three days and have now been repaired.
NOC DMIT Inc.
Sorry for wrong QoS setting on Core-Router.
A very serious packet loss and poor network quality occurred in nearly three days and have now been repaired.
NOC DMIT Inc.
Dear customer,
Fiber cut off notifications:
We have arranged 2 sets of fiber cut off operations during 6 Oct - 9 Oct 2018 Hong Kong Time.
Network quality will been effected.
NOC DMIT
Fiber cut off notifications:
We have arranged 2 sets of fiber cut off operations during 6 Oct - 9 Oct 2018 Hong Kong Time.
Network quality will been effected.
NOC DMIT
/var/log/DMIT-NOC.log pinned «Dear customer, Fiber cut off notifications: We have arranged 2 sets of fiber cut off operations during 6 Oct - 9 Oct 2018 Hong Kong Time. Network quality will been effected. NOC DMIT»
Notes: Fiber cut off means upgrade, replace fiber of fix the fiber issues. It doesn’t means cut down the fiber.
Dear customer,
PCCW network detection and bandwidth expansion today.
No specific time.
NOC
PCCW network detection and bandwidth expansion today.
No specific time.
NOC
/var/log/DMIT-NOC.log
Dear customer, Fiber cut off notifications: We have arranged 2 sets of fiber cut off operations during 6 Oct - 9 Oct 2018 Hong Kong Time. Network quality will been effected. NOC DMIT
Since Hong Kong's shipping companies still haven't shipped our new DDOS firewall to the data center, the upgrade will be postponed until the end of this week.
PCCW required a fiber test again this afternoon at Hong Kong Time. No specific time.
DDoS firewall arrived datacenter, and will be installed ASAP. HKIX and another ISP will recoverd after DDoS firewall installed successful.
- DDoS Firewalls , HKIX XGE Online.
- Optimization in progress;
- There is still a problem with the PCCW link. Waiting PCCW NOC investigation
- International routes optimization on going.
NOC TEAM
- Optimization in progress;
- There is still a problem with the PCCW link. Waiting PCCW NOC investigation
- International routes optimization on going.
NOC TEAM
/var/log/DMIT-NOC.log
- DDoS Firewalls , HKIX XGE Online. - Optimization in progress; - There is still a problem with the PCCW link. Waiting PCCW NOC investigation - International routes optimization on going. NOC TEAM
PCCW will become the main ISP to connecte with China Telecom AS4134 in PVM.n2 network.
We are adjusting the route for PVM.n3 network.
China Unicom still hasn't updated the routing prefix. We will make it going to PCCW first, after China Unicom update our prefix in their network, we will let China Unicom(AS4837) going to AS4809, and then going to our network by CDIA.
We are adjusting the route for PVM.n3 network.
China Unicom still hasn't updated the routing prefix. We will make it going to PCCW first, after China Unicom update our prefix in their network, we will let China Unicom(AS4837) going to AS4809, and then going to our network by CDIA.
- CW (AS1273) IPv6 optimization for CERNET will be available with 2 weeks. Local Loop is being delivered.
- Dedicated Server will only have N3 network.
- At the same time, we will also launch the hosting service on N2 network, using the full-featured Plesk panel, and use multiple backup IP links to ensure service availability.
- Dedicated Server will only have N3 network.
- At the same time, we will also launch the hosting service on N2 network, using the full-featured Plesk panel, and use multiple backup IP links to ensure service availability.