/var/log/DMIT-NOC.log pinned «DMIT will no longer restore CT CU Hong Kong Lite optimized routing.»
If you have been defrauded by the secondary market in the past 30 days and have suffered losses.
Please provide us with all the information you can about the transaction at sales@dmit.com.
We will review all those informations.
If approved, DMIT will provide San Jose services which equivalent to the value of the transaction to try to cover your losses.
Only the transactions made between November 7 and December 7 for DMIT.HKG.Lite.TINY (in secondary market) will be accepted.
This is for courtesy.
DMIT never recommends that you purchase DMIT's services from the secondary market
Please provide us with all the information you can about the transaction at sales@dmit.com.
We will review all those informations.
If approved, DMIT will provide San Jose services which equivalent to the value of the transaction to try to cover your losses.
Only the transactions made between November 7 and December 7 for DMIT.HKG.Lite.TINY (in secondary market) will be accepted.
This is for courtesy.
DMIT never recommends that you purchase DMIT's services from the secondary market
/var/log/DMIT-NOC.log pinned «If you have been defrauded by the secondary market in the past 30 days and have suffered losses. Please provide us with all the information you can about the transaction at sales@dmit.com. We will review all those informations. If approved, DMIT will…»
The IP guarantee+ for LITE has been removed.
Please consider Pro if you need China Optimization.
DMIT won’t replace IP for new orders of LITE anymore. [ IP replacement policy in TOS won’t be effected. ]
We tried to provide cost-effective services to Chinese users, and in the end, we were rewarded with a deteriorating reputation.
DMIT will completely roll back the previous strategy.
Lite is the most standardized service. It’s budget targeting. We will focus on computing performance, as well as network technology.
The Pro network will continue to provide reliable services to price-insensitive clients who need China optimization.
What we are doing for HKG&TYO
1. Accessing ISP level Always-On DDoS protection.
2. Better In-house DDoS filtering.
3. Faster DDoS filter responding.
4. You will receive the reimbursement later.
Please consider Pro if you need China Optimization.
DMIT won’t replace IP for new orders of LITE anymore. [ IP replacement policy in TOS won’t be effected. ]
We tried to provide cost-effective services to Chinese users, and in the end, we were rewarded with a deteriorating reputation.
DMIT will completely roll back the previous strategy.
Lite is the most standardized service. It’s budget targeting. We will focus on computing performance, as well as network technology.
The Pro network will continue to provide reliable services to price-insensitive clients who need China optimization.
What we are doing for HKG&TYO
1. Accessing ISP level Always-On DDoS protection.
2. Better In-house DDoS filtering.
3. Faster DDoS filter responding.
4. You will receive the reimbursement later.
Due to the recent HKG Pro service instability caused by the DDoS attack, DMIT will compensate you for 30 days of usage and the traffic counter will be zeroed out.
However, our anti-attack optimization is still in progress. We hope you will continue your business in DMIT.
This compensation will be posted to your service within 14 days.
However, our anti-attack optimization is still in progress. We hope you will continue your business in DMIT.
This compensation will be posted to your service within 14 days.
/var/log/DMIT-NOC.log
Due to the recent HKG Pro service instability caused by the DDoS attack, DMIT will compensate you for 30 days of usage and the traffic counter will be zeroed out. However, our anti-attack optimization is still in progress. We hope you will continue your…
HKG Pro: Done. If your service has been suspended for any reason already, please submit a ticket.
Direct email forwarding
From CTG
Suject:[Urgent Maintenance Notice: JT2022GJJH010681]
Time window (Date/Time):
2022-12-16 15:00:00 - 2022-12-16 21:00:00 UTC
2022-12-16 23:00:00 - 2022-12-17 05:00:00 UTC+8
Maintenance Description:
Hidden-faulty troubleshooting
Maintenance Location:
International/Overseas
Service Impact:
The circuit will experience outage up to 60minutes during the maintenance window.
Affected Circuit(s):
TYO-GIA-*****
From CTG
Suject:[Urgent Maintenance Notice: JT2022GJJH010681]
Time window (Date/Time):
2022-12-16 15:00:00 - 2022-12-16 21:00:00 UTC
2022-12-16 23:00:00 - 2022-12-17 05:00:00 UTC+8
Maintenance Description:
Hidden-faulty troubleshooting
Maintenance Location:
International/Overseas
Service Impact:
The circuit will experience outage up to 60minutes during the maintenance window.
Affected Circuit(s):
TYO-GIA-*****
Please kindly be informed that the mentioned maintenance work has rescheduled. Please find below for updated information.
Event Details:
Start Date/Time: 2022-12-19 21:00:00 UTC/2022-12-20 05:00:00 UTC+8
End Date/Time: 2022-12-19 22:00:00 UTC/2022-12-20 06:00:00 UTC+8
Impact:
The circuit will experience outage up to 60 minutes during the maintenance window.
From CTG, they open multiple Urgent Maintenance Notices in nearby days. We thought it's the same ticket. This is the reason why this has been ignored by us.
[Past]
Event Details:
Start Date/Time: 2022-12-19 21:00:00 UTC/2022-12-20 05:00:00 UTC+8
End Date/Time: 2022-12-19 22:00:00 UTC/2022-12-20 06:00:00 UTC+8
Impact:
The circuit will experience outage up to 60 minutes during the maintenance window.
From CTG, they open multiple Urgent Maintenance Notices in nearby days. We thought it's the same ticket. This is the reason why this has been ignored by us.
[Past]
https://www.dmit.io/pages/new-year-2023
1. LAX: buy one get one free (with condition)
2. LAX/SJC: some package will not be suspended after over use.
3. LAX: Upgrade again. (also effective for existing plan)
4. LAX: Option price lower.
1. LAX: buy one get one free (with condition)
2. LAX/SJC: some package will not be suspended after over use.
3. LAX: Upgrade again. (also effective for existing plan)
4. LAX: Option price lower.
/var/log/DMIT-NOC.log pinned «https://www.dmit.io/pages/new-year-2023 1. LAX: buy one get one free (with condition) 2. LAX/SJC: some package will not be suspended after over use. 3. LAX: Upgrade again. (also effective for existing plan) 4. LAX: Option price lower.»
Local loop vendor for TYO Pro schedule maintenance
Start Date and Time: Wed, 18 Jan 2023 10:00:00 UTC
End Date and Time: Wed, 18 Jan 2023 19:00:00 UTC
Start Date and Time: Wed, 18 Jan 2023 10:00:00 UTC
End Date and Time: Wed, 18 Jan 2023 19:00:00 UTC
Incident report:
Time frame: recent 24hrs.
Location: Los Angeles
Event: Observed null route on some Internet destinations.
Reason: Cogent port flapped, which caused FIB/RIB to be refreshed times. The unstable RIB routeing situation leads to a FIB ASIC writing error.
The routing has already recovered 8 hrs ago. The cogent route has been temporarily suspended. We’ll try to reactivate the Cogent session later. The route suppression on the Transit session has been configured.
Time frame: recent 24hrs.
Location: Los Angeles
Event: Observed null route on some Internet destinations.
Reason: Cogent port flapped, which caused FIB/RIB to be refreshed times. The unstable RIB routeing situation leads to a FIB ASIC writing error.
The routing has already recovered 8 hrs ago. The cogent route has been temporarily suspended. We’ll try to reactivate the Cogent session later. The route suppression on the Transit session has been configured.
/var/log/DMIT-NOC.log
https://www.dmit.io/pages/new-year-2023 1. LAX: buy one get one free (with condition) 2. LAX/SJC: some package will not be suspended after over use. 3. LAX: Upgrade again. (also effective for existing plan) 4. LAX: Option price lower.
All SJC and most LAX plans (starting with pockets) will not be suspended after traffic exhaustion now.
The rate limit will apply when out of traffic. The rate limit will be automatically removed on the billing date.
If your service have already been suspended, please send us a ticket to cancel the suspension.
If you feel that the network of your VM is very slow, please check if the traffic is exhausted before sending a ticket.
The rate limit will apply when out of traffic. The rate limit will be automatically removed on the billing date.
If your service have already been suspended, please send us a ticket to cancel the suspension.
If you feel that the network of your VM is very slow, please check if the traffic is exhausted before sending a ticket.
DMIT now accepts transfer reset requests
Previously we required you to upgrade your product to remove the suspension when your service is running out of transfer.
Now we will only limit your bandwidth, rather than service suspension.
If you want to unrestrict bandwidth of your data exhausted service, you can request a traffic reset.
When the traffic has been reset, the bandwidth limit will be restored.
(Coming to HKG/TYO soon, only available for SJC/LAX now.)
Previously we required you to upgrade your product to remove the suspension when your service is running out of transfer.
Now we will only limit your bandwidth, rather than service suspension.
If you want to unrestrict bandwidth of your data exhausted service, you can request a traffic reset.
When the traffic has been reset, the bandwidth limit will be restored.
(Coming to HKG/TYO soon, only available for SJC/LAX now.)
/var/log/DMIT-NOC.log
DMIT now accepts transfer reset requests Previously we required you to upgrade your product to remove the suspension when your service is running out of transfer. Now we will only limit your bandwidth, rather than service suspension. If you want to unrestrict…
Self service is now avaliable.
Please be aware:
This action will deduct the equivalent monthly fee directly from your credit. This deduction is irreversible.
The fee is calculated as the following formula:
Recurring Payment Amount / Payment Cycle
If you pay monthly: The deduction is for the actual cost you paid.
Quarterly payments: Payment amount / 3.0; round to 2 decimal.
Please be aware:
This action will deduct the equivalent monthly fee directly from your credit. This deduction is irreversible.
The fee is calculated as the following formula:
Recurring Payment Amount / Payment Cycle
If you pay monthly: The deduction is for the actual cost you paid.
Quarterly payments: Payment amount / 3.0; round to 2 decimal.
DMIT increased the granularity of the transfer statistics, during this we found some problems in the traffic statistics.
This is to quickly apply the rate limit after the transfer runs out or reset.
When we updated the code, we used >= instead of > as the last sync time comparison.
This leads to the traffic at the last time point be counted multiple times for each sync time.
Solution: We reset all transfer statistics and restored all suspensions due to transfer runs out. Please contact us if your VM is still in suspension.
This is to quickly apply the rate limit after the transfer runs out or reset.
When we updated the code, we used >= instead of > as the last sync time comparison.
This leads to the traffic at the last time point be counted multiple times for each sync time.
Solution: We reset all transfer statistics and restored all suspensions due to transfer runs out. Please contact us if your VM is still in suspension.
/var/log/DMIT-NOC.log pinned «DMIT increased the granularity of the transfer statistics, during this we found some problems in the traffic statistics. This is to quickly apply the rate limit after the transfer runs out or reset. When we updated the code, we used >= instead of > as the…»
We’ve already working on the network issue in Tokyo Pro.
CTGnet response they already fix it, but we found it’s not.
There is no much detail we could offer right now.
CTGnet response they already fix it, but we found it’s not.
There is no much detail we could offer right now.
For TYO.Pro:
We are still working hard to communicate with China Telecom; we will update here as soon as there is progress.
We are still working hard to communicate with China Telecom; we will update here as soon as there is progress.
Chine Telecom is still working on this.
This network fault is caused by China Telecom. There is a network issue on the CTGnet device.
Fault 1: The return routing should be CN2 instead of AS4134.
Fault 2: TCP packet loss.
===
DMIT is currently working with China Telecom for restore this service.
Once the service has been restored, we will offer SLA compensation.
This network fault is caused by China Telecom. There is a network issue on the CTGnet device.
Fault 1: The return routing should be CN2 instead of AS4134.
Fault 2: TCP packet loss.
===
DMIT is currently working with China Telecom for restore this service.
Once the service has been restored, we will offer SLA compensation.
Please test the TYO Pro.
CT responds circuit backs to normal. We confirmed this situation based our general diagnosis.
Submit / reply to the ticket ASAP if you still have problems.
CT responds circuit backs to normal. We confirmed this situation based our general diagnosis.
Submit / reply to the ticket ASAP if you still have problems.