Hong Kong - A PCCW upgrading was finished.

Hong Kong - A's HKIX and CW(IPv6) are under upgrading in progressing.

Note:

We will restart all infrastructure of HK - A data center at 4: 00 p.m. Eastern Time in the United States. (HK Time 4: 00 a.m.)
Please be prepared.

From NOC

Note:

Some users reported that there was a problem with the download rate. We have contacted the upstream ISP to solve the problem;

After our test, it may be that some IP prefixes have not been added to the routing filter

HKT Dynamic Replenishment
Immediate delivery

Note:
The problem of low download rate has been resolved. Please test on your VM; We recommend trying to download files from other Internet servers for instead of speedtest-cli.

For example:
wget -O /dev/null https://sgp-ping.vultr.com/vultr.com.1000MB.bin
wget -O /dev/null https://hnd-jp-ping.vultr.com/vultr.com.1000MB.bin

Note:

Our main site cause by GCE load balancer configuration modified, down for 1.2 hours.
Recovery now.

Dear Customers,

Our network under 100Gbps + DDoS attack, please wait few times, we are wokring on it.

NOC DMIT

NOC,
Network recover

Network Route Notice:

The route from HK-A to HiNET are directly connected.(It will not bypassing Japan now; But if submarine fiber are congested or faulty, it is still possible to re-route to other countries or regions.)

Because we are using BGP self-healing routing protocol;

NOC

From Sale Dept:

Because of high charge rate of payment channel, starting from Sep 14, our system will begin to charge for each invoice automatically.

If you have a large payment ( a single payment exceeds US$ 2000 ), we recommend bank transfer ( ACH, SWIFT or check ).

https://stripe.com/us/pricing
https://www.paypal.com/en/webapps/mpp/paypal-fees

NOC,

42.92Gbps DDoS on going. Please wait for few minutes.

NOC,

Network recovered.

NOC,

Because we enable IP sproofing protecion; this has caused some HTTP servers to fail to function properly;
IP sproofing has been disabled, please do test now or try again later.

From Sale Dept:
PVM.n2.Large > $75/mo down to $60/mo; Bandwidth up to 3500G@250M

PVM.n2.Medium > Bandwidth up to 3000G@200M

PVM.n2.Small > Bandwdith up to 2500G@200M

PVM.n2.Micro > Bandwidth up to 2000G@200M

If you need upgrade your package, Please send ticket to sale dept.

https://www.dmit.io/legal/tos/
ToS Policy Updated.
Modified clause: 18. IP Replacement Policy

18.1 IP whose is blocked by the firewall in mainland China can be replaced every natural month.

18.2 The precondition of 18.1 is that the VM package is non-monthly payment and the expiration date of the server are more than 15 days.

18.3 IP that has been DDOS is not allowed to be replaced.

18.4 IP change fee for monthly payment order is $5 each time (Limit replacement every 15 days).

From Sale Dept:

We have already cancelled the tax on the bill; However, please note that if you apply for a refund, we cannot refund the tax that we already paid for(about 3-4%).

Thanks for your understanding.

According to customer reports, there are some firewall rules in our DDoS firewall that make their programs difficult to run. We are going to check and re-configure our DDoS firewall again today.

It should been fixed ASAP.

From NOC,

We found the given IP hit another policy “HTTP Malformed” - The HTTP Malformed countermeasure can filter HTTP traffic that does not conform to RFC standards and HTTP traffic that behaves abnormally.
I have disable this policy. Please ask the customer to try again.

If you have further problem, please contact Austin within 24 hours.