Partial Network Unreachable in HKG:
Message from NTT(AS2914):

Hello,

GIN-1-***** has been created for this inquiry. I am showing the service is down due to scheduled maintenance (ticket GIN-1-*****)
I am showing the following received notification on December 22nd.

a00.tkokhk01.hk.bb.gin.ntt.net-->et-0/0/**:0 - BC: AB dmit - TGAS stf-***** USID ***** -- direct
noc@biz.dmit.io - *****

-------------------------------------------------------------------------------------------------------------------------------------------
*Ticket Number*: GIN-1-******
*Start Date/Time*: 2020-01-21 21:00 UTC
*End Date/Time*: 2020-01-22 00:00 UTC
*Direct Impact*: Users connected to this device will experience latency/downtime as the router is reloaded and routing is reestablished.
*Indirect Impact*:
*Reason*: We will be performing a software upgrade affecting the service(s) listed below.
-------------------------------------------------------------------------------------------------------------------------------------------

DMIT@re0.hkg.DMIT.io> show bgp summary | match 2914
199.245.16.61 2914 13658 22 0 1 5:24 Establ
2001:218:6000:5000::85 2914 11339 14 0 1 5:12 Establ

Dears,

This is NOC team from DMIT Inc;

Due to the IP management policy inside of our company, we are going to replace all the IPv4 addresses in 205.210.164.0/22 subnets.

We will assign your IP automatically and then send you an email after replacement success.

The 205.210.164.0/22 will be disconnected from the Internet on Jan 29, 2019. That means the IP will be inaccessible.

Please do not send tickets about this; we will send you an email for each IP you have that include Current IP information and new IP information. The IP that we assigned to you is a brand new IP.

This is something that you have to know:

- Please install cloud-init if you removed it or you install the system on your own. Without cloud-init, your VM will not update the IP address after reboot.
- We have to reboot your VM after IP replacement.
- Please manually configure 2nd or more IP after replacement, cloud-init will not update non-primary IP.
Best regards,

NOC of DMIT.

Our NOC fixed one network policy error in Premium Anti-DDoS IP services in LAX. This issue will lead to packet loss and low speed network from LAX to China. Please check it if necessary.

Related networks: 2.56.184.0/22

We already reroute the incoming route of CU between China and LAX to AS4837 backbone to avoid high packet loss on AS4837-AS4809. (It should be caused by Cyber Attack used up all the bandwidth capability between AS4809 and AS4837)

Sales:
During Jan 28, 2020 to Feb 4, 2020, all the new LAX order which paid by the non-monthly payment can ask for 1.3x traffic bounce.

Also, premium Anti-DDoS IP is free for Semi-Annually and Annually payment orders.

These promotions do not include PVM.LAX.Pro.Share;

Ongoing, you will receive opened ticket and email with new IPs for each instance that include 205.210.164.0/22.

Please check your ticket first for any issues, please note the 2nd IP will become primary IP; If you have 2+ IPs, please use the 2nd IP to log into your VM.

All jobs are done.

205.210.164.0/22 has been returned to our supplier.

DMIT@re1.lax.DMIT.IO> show route 205.210.164.0

inet.0: 783306 destinations, 1860134 routes (783298 active, 8 holddown, 1 hidden)
+ = Active Route, - = Last Active, * = Both

0.0.0.0/0 *[Static/5] 13w1d 02:26:48
> to ****** via xe-3/0/2.0

GIA.inet.0: 789749 destinations, 1913818 routes (789741 active, 8 holddown, 0 hidden)
+ = Active Route, - = Last Active, * = Both

0.0.0.0/0 *[Static/5] 13w1d 02:26:48
> to ****** via xe-3/0/2.0

We received dozens of DMCA abuse taken down requests recently. We have to let you know any company and datacenter in the United States have to follow the regulations and laws of the US.

Please do not download and deliver the content you have no copyright. There are many honeypot servers which run by the owner of the copyright and US GOV. They will detect illegal operations if you are downloading some pirated resources.

According to our TOS and AUP, DMIT Inc is a United States company; we do have many upstream and cooperates who located in the US. The LAX data center also located in the US. If we do not take down your server when we received DCMA takedown notice, we might be prosecuted, and the equipment in the LAX data center might be taken. Our upstream might shut down our connection. So, please do follow our AUP and TOS.

Once we received the DMCA, taken down requests. For each server, for the first time, we will suspend it for seven days, or you pay 25USD fine; you have to pay 25USD after the first time. You have to reinstall the system if you cannot prove you have the copyright; you have to take action to prevent these things happen again; we keep right to refuse services if we consistently receive a DMCA takedown notice on your account.

We will share our abuse-mailbox via the website publicly soon.

So, you can check the abuse history via our website.

But the takedown review and operations (suspend) still on manually.

Start at Feb 19, 2020; there are some customers report packet loss and offline issues. We already find the problem and it will be fixed soon. ETA before Feb 25, 2020 EST. We will issue 5 day billing cycle and 10% traffic waived.

-NOC

New nodes will be ready within today (EST Feb 25). We will start to migrate VM by tickets time order.

We will put twice the length of downtime (EST Feb 19, 2020 to VM successfully migrated from 19th) with the corresponding Credit to your DMIT account. Also the 10% traffic will be waived later.

Ready for migration, please do not update your ticket, we will handle it by time reverse order;

uBuilder, Builder, and Anti-DDoS users have priority.

All the guest VM will finally be migrated to brand new nodes; Cascade Lake / 2nd EPYC; Randomly;

As our investigation, all these problems caused by our architecture designed and Linux Kernel issues.

For resource control reason;
We will update package configuration recently;
The current order will not be affected.

The low-costs product will no longer be provided to save hardware resources and client support resources. If you have it, keep it.

Tips: If you got the product that we no longer provided. Credit Card payment will be the best one to avoid over-due payment; PayPal always charges the client later than the invoice payment date.

The price will be increased on PVM.LAX.Pro.u Bandwidth Unmerited Series server.

http://ping.pe/2.56.184.2
Demo, after migration.

NOC & Support :
90% of tickets have been completed. If you have packet loss and occasionally offline issues, please contact us via tickets; EPYC nodes will arrive our datacenter March 10+, 2020; After that, all customer will be migrated to EPYC node.

Sales :
1. Due to the overall price increase of CN2 products by first-class suppliers(The IDC which has CN2 connection directly) on the west coast of the United States; We will adjust the price according to market rules soon. Also, another reason is we have to save bandwidth for our full price IP Transit and Dedicated Bandwidth customers, since China Telecom will not approve new CN2 GIA contract and orders now.

2. Our 2nd Anniversary Entity Customization Gift (customized Macbook Pro & Macbook Air) has reached our warehouse; We will ship it to our customers through DHL within 7 days.

NOC:
We will enable L7 and always-on DDoS mitigation for our Anti-DDoS network configuration on LAX. Please note, except China, all the ICMP will be dropped in defaults. The speed test will become incorrect.

Sales:

The packages of PVM.LAX.Pro are updated. The original price you got will not be changed.

Please note, please do not actively renew your VM, which means renew your VM by "renew now" function on the control panel. This will lead to the promotion code and/or original price you have lost.

All the VM on the new order will be deployed on our new nodes (2nd Gen EPYC & Cascade). The VM from history order will be migrated later once we have enough nodes.

P.S.: Sorry for the incomplete message, due to cost control, The VM in the history orders might be migrated into Skylake or Kaby Lake nodes.

NOC:

L7 and Always-On already enable; the L7 protection will only be able to use in HTTP protocol; HTTPS needs a certificate and offload. We will not offer that now. BTW,

Please do not use it as a proxy; we will not help the customer find and solve the issues if they use the Anti-DDoS network as a proxy; because the L7 and Always-on will lead to some unknown fault on proxy services.

The ICMP from everywhere except China has been dropped.

LAX packet loss compensation has been all distributed; The 2y anniversary gifts have all been ship out.