DMIT has sent emails to all customers in HKG days ago.

Please note this scheduled maintenance.

It related to storage migration; and even DMIT did lots of test and it shows no issue at all;
DMIT still STRONGLY suggest you to backup your data.

A node encounters a hardware failure (CPU) that prohibits it from booting after a reboot;
An engineer has been dispatched.

Uncommon hardware failure, node has been replaced. Booting now;

The maintenance has been completed yesterday;
The package spec update has also been completed.

All the VM in HKG has been upgrade with new spec; Incl T1, EB, Pro.

Some packages have only IOPS, MB/s upgrade; some has CPU and/or RAM upgrade.
Check the cart page, and compare it with your VM.

To perform auto upgrade on VM sotrage,
You'll need to use DMIT's template and keep the storage layer unchanged.
The template comes with a QEMU ext4 auto expand.

Otherwise you might need to do the hard drive expand manually. Like installed the system by script.

After cold reboot (shutdown and wait for the VM has been stopped;), your VM will gain the up to date spec. CPU, RAM and SSD.

Thank you for choosing DMIT.

Scheduled maintenance

Location: All LAX servers.

Time: Sep 26, 2024 ~ Oct 26, 2024.

Duration:
- Estimated 60 minutes for each VM; (cumulatively)
- Estimated 2 hours for each node. (cumulatively)
- Exclude waiting in booting sequence.

Sequence:
1. Partial VM in 7443p Nodes; (Mostly from LAX.EB)
2. Rest of VM in 7443p Nodes;
3. All VM in 7402p Nodes;

Content:
- Storage Upgrade; (First, expect no reboot)
- Hardware Upgrade; (Second, expect reboot.)
- Network Upgrade; (Last, expect no reboot.)

Impact:
- Lower IO performance, after storage upgrade and before hardware upgrade.
- Network instability, oscillation.
- Reboot.
- All snapshot will be deleted.

Notes:
- Please safely backup your data all the time.
- Please make sure your qemu-guest-agent is working as expected. (At least install acpid to allow DMIT perform safe shutdown)
- Without acpid and QGA, DMIT can only force stop qemu to perform reboot and shutdown. In some critical system and filesystem, it might leads to unexpected error.
- Snapshot is not a backup method.

- Storage Upgrade completed;
- Hardware Upgrade completed;
- Network Upgrade in progress.

The network migration and upgrade involve hot-cut in multiple location; expect to have network degradation.

Welcome for the DMIT Renovatied Los Angeles location!

- AMD EPYC 9654 96C/192T Processor
- Hynix DDR5 5600Mhz RAM; running at 4800Mhz due to AMD compatibility.

New Design Network Storage Clusters
- Network storage clusters provide over 380T of storage resources, right now!
- Expandable online to 504T, and up to 1.68P for incremental capacity;
- The system is Full NVMe Solid.
- Powered by Intel/Solidigm P5520.

New Design Backbone
- Los Angeles Metro Backbone 800G*3;
- Protected by loop circuit and multi-nodes
- Hypervisor 2x100G uplinks
- Cabinet 4x100G uplink
- Edge capacity 1.92T

DMIT will upgrade all existing VMs soon for all packages.
Please expect CPU, RAM, Storage capacity and performance upgrade. (Depends on your package content)
The CPU limitation of LAX WEE package will be removed!

Great news! 🎉 We've upgraded several of our LAX packages to offer you more performance and value. Check out the enhancements:

---

### LAX.Pro Packages

- Wee
- Storage: 10GB ➡️ 20GB
- Transfer: 450GB ➡️ 500GB

- Malibu
- Storage: 10GB ➡️ 20GB

- TINY
- Transfer: 800GB ➡️ 1,000GB

- POCKET
- CPU Cores: 1 ➡️ 2

- STARTER
- Storage: 40GB ➡️ 80GB

- MINI
- CPU Cores: 2 ➡️ 4
- RAM: 2GB ➡️ 4GB

- MICRO
- Storage: 80GB ➡️ 160GB

- GIANT
- CPU Cores: 8 ➡️ 12

---

### LAX.EB Packages

- Wee
- Storage: 10GB ➡️ 20GB
- Transfer: 800GB ➡️ 1,000GB

- TINY
- Transfer: 1,200GB ➡️ 1,500GB

- POCKET
- CPU Cores: 1 ➡️ 2
- Transfer: 2,000GB ➡️ 3,000GB

- STARTER
- Storage: 40GB ➡️ 80GB
- Transfer: 4,500GB ➡️ 5,000GB

- MINI
- CPU Cores: 2 ➡️ 4
- RAM: 2GB ➡️ 4GB
- Transfer: 8,000GB ➡️ 10,000GB

- MICRO
- Storage: 80GB ➡️ 160GB
- Transfer: 10,000GB ➡️ 14,000GB

- MEDIUM
- CPU Cores: 4 ➡️ 6
- RAM: 2GB ➡️ 4GB
- Transfer: 20,000GB ➡️ 30,000GB

- LARGE
- Transfer: 40,000GB ➡️ 50,000GB

- GIANT
- CPU Cores: 8 ➡️ 12
- Transfer: 80,000GB ➡️ 100,000GB

---

Thank you for choosing our services! 🙌 If you have any questions or need assistance, feel free to reach out to our support team.

---
*1 The IO Performance has been posted.
*2 All the existing VM has been upgraded as well.
*3 Please reboot your VM by shutdown, 3s, boot sequance to get your VM has the updated storage capacity and performance configuration.
---
Please note: the network upgrade and migration is still in progress.

🎉Surprise after great news🎉

DMIT offered 15% extra transfer for all existing VMs in Los Angeles EB, 10% extra for LAX Pro existing VMs. (Based the transfer after upgrade.)

Thank you to all of our clients for supporting DMIT's Los Angeles business for over 5 years!

Please expect support team ticket response delay, since lack of staff shortage, holiday and increasing tickets.

Due to complex arch and large number of VMs; some VMs and package has incorrect transfer limit after upgrade tasks, and DMIT is running a new task to resolve it. It should be corrected in a hour.

LAX Internet eBGP Refreshing. Expect partitial disconnection.

Complete

LAX:

The network migration will happend in the coming weeks.
Please expect the optimized routes disappearance while hot-cut or re-establishing. Please also expect them happened times.

DMIT will try best to make it happens during off-peak (3-8AM China Standard Time, which is 12PM-5PM Pacific Daylight Saving Time.).

It all depends on the datacenter onsite tasks queue.

The current Los Angeles promotion has end.

Thanks to our many customers for your continued support of DMIT Cloud Services.

A pending hot-cut event has been scheduled on 1pm pdt today.
Please expect CN2 GIA route flap.

Hot-cut has been finished.
SInce the CN2 has been moved to the new router; Please let us know if there is any route issue.

Due to recent contractual and market changes, as well as uncertainties in the Hong Kong market that do not align with DMIT's operational philosophy, we have made the strategic decision to discontinue the HKG EB (excluding v2) series services.

Service Discontinuation

Effective November 20, 2024, your HKG EB (excluding v2) service will be discontinued. This decision has been made after careful commercial consideration and is final.

We kindly ask you to adjust your operations and back up your data before this date to avoid any unnecessary loss.

Refund and Compensation

For HKG EB (excluding v2) services with expiry dates beyond November 20, 2024, we will:

- Refund the residual value of your service.
- Credit your DMIT account with an additional 10% of the renewal price of your service.
- You may choose to receive the refund either to your DMIT account or via your original method of payment. DMIT will cover all payment processing fees.

Exclusive Discounts on Alternative Services

As part of our commitment to providing stable and cost-effective solutions, we are offering exclusive recurring discounts on the following product series:

- LAX.Pro & EB Series: 20% recurring discount
- TYO.Pro Series: 15% recurring discount
- HKG.Pro Series: 20% recurring discount
- HKG.EBv2 Series: 25% recurring discount
- HKG/SJC T1 Series (excluding WEE): 30% recurring discount

To avail these discounts, please submit a ticket request by December 31, 2024. You are entitled to one discount per series for each HKG EB (excluding v2) service you hold, allowing you to request discounts for each of the above series once.

Please Note:

- Discounts apply only to new service purchases and are not applicable to renewals.
- There is no limitation on the billing period for the new services.
- Discounts cannot be combined with other promotions.
- Eligibility is limited to customers with HKG EB (excluding v2) services expiring after October 10, 2024.

Special Product Offers

In addition to the above, you may request orders for the following special products:

- LAX.Pro.WEE
- LAX.Pro.MALIBU
- LAX.Pro.PalmSpring
- LAX.Pro.Irvine
- LAX.sPro.Fixed
- LAX.EB.WEE
- LAX.EB.CORONA
- LAX.EB.FONTANA
- HKG.Pro.VICTORIA
- HKG.Pro.LOKMACHAU
- HKG.EB.WEEv2
- TYO.Pro.Shinagawa

Submit your ticket to request by December 31, 2024. All orders must be on an annual payment cycle.

For each HKG EB (excluding v2) service you hold, you may request orders for any two of the above special products (they can be the same product).

Please Note:

- These special offers cannot be combined with other promotions.

- Eligibility is limited to customers holding HKG EB (excluding v2) services expiring after October 10, 2024.

Example of Compensation Plan Usage

For clarity, if you have a HKG EB TINY annual payment service, you can:
- Purchase a LAX.Pro TINY monthly payment service at a 20% discount.
- Purchase a HKG.EBv2 annual payment service at a 25% discount.
- Request orders for LAX.Pro.WEE and LAX.EB.WEE.

These options can be utilized simultaneously and are not mutually exclusive.

We sincerely appreciate your continued support of DMIT and apologize for any inconvenience this transition may cause. We are committed to providing you with superior service and look forward to serving your needs with our new offerings.

Sincerely,
DMIT Cloud Services.

LAX Pro Edge Router hot cut in progress.
Expected no impact but things happened.

Done.

DMIT.io website and database migration pending.
expect to start on 12PM PDT.

The on-site migration task takes longer than expected; We will keep you post here.