Dbtosine General Talk.

Forwarded from Toniostech Media® | Web3 Educator | Crypto | Defi & Tutorials (Anthonio_Mario)

❌ Different Options Are Displayed As I'll Briefly Explain So That You Can Select Which Of These Challenges You May Encountered

*1. CREATE WALLET*
If You're Having Challenges With Creating Your Pi Wallet.

*2. SECURE MY ACCOUNT*
If You Lost The Phone Number You Signed Up With Or Having Challenges In Updating Your Password To Secure Your #5 Checklist

*3. KYC - MINOR*
This Is Specifically To Pioneers That Are Underage.
If You Are Under 18Years Of Age Or Knows Someone Who Is Not Upto 18Years, Please Guide The Person To Select Here.
This Will Help The Core Team To Pause The Timer (Grace Period) Until He/She Is Upto 18Years Or Until Underage Are Allowed To Verify KYC

*4. KYC - ID PHOTO UPLOAD*
Difficulties In Snapping Or Uploading Your ID Card.
Please Before You Select This Option,Please Have It In Mind That Phones With 1-3gb RAM Usually Have Challenges With KYC Application ,You May Need A Bigger RAM From 4gb And A Good Camera.

*5. KYC - FORM ENTRY*
Difficulties In Typing Or Imputing Information During KYC Application

*6. KYC - LIVENESS CHECK*
All Possible Errors During Liveness Detection Such As Delay Or The Algorithm Cant Capture Your Movement.
You Can Use The Add ADDITIONAL COMMENTS To Further Explain The Challenges Faced With Your Liveness Check.
Also Make Sure That You're Using A Good Phone With Good Camera And At Least 3gb RAM

*7. KYC - SUBMISSION*
If You've Submitted KYC For A Long Time But Still Waiting For Result Or Pending KYC Approvals Including Tentative,Please Select Here.

*8. KYC - NAME SIMILARITY CONSENT*
Challenges With Different Account Name That Was Rejected ,Even If You Had Appealed To Correct Your Name But It Was Still Rejected.

*9. KYC - RESUBMISSION*
Select Here If You Think You Made Mistake With Your Details And The Core Team Will Help Enable The Resubmission Button For You To Edit Your Personal Information And Resubmit Again.

*10. KYC - APPEAL*
If The Name On Your Pi Account Is Different From The Name On Your ID Card ,Please Click Here To Appeal For A Name Change So That You Can Pass The Name Similarity Review

*11. KYC - REVISE COUNTRY/ID TYPE*
If You Want To Change Your ID Card In Case You May Have Submitted A Wrong Country ID Type Or ID Card That Isn't Approved.
As For Nigerians; Please Don't Use Paper NIN Slip Or Voter's Card.
The Accepted And Highly Recommended ID Types Are National ID, Premium NIN Plastic ID Card, Driver's License And International Passport

*12. KYC - YOTI/PILOT KYC*
This Is Specifically To Pilot KYC Pioneers And Those Who Were Involved In The First Batch Of KYC Verification Using YOTI App.
You Can Select Here To Report Your KYC Status And The Core Team Will Work On Reviewing And Passing Your KYC.
.

Please Have It In Mind That You Are Only Reporting Your Challenges To The Core Team But The Solution Will Not Come Instantly. It May Take A Short While For Them Process Your Complaint.

What You Have To Do Is To Keeping Checking Your KYC Page In Case You're There's Any Changes Which May Require You Resubmit, Change ID, Edit Your Personal Information Or Perform Liveness Check.

Do Well To Share This Information To Every Pioneer Who May Have Challenges With Their KYC
Thank You

Stay Updated ✅

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