Our live-stream closing ceremony is coming up in 15 minutes! - https://www.twitch.tv/cfztvlive
Twitch
CFzTVLive - Twitch
This is a copy of the official live feed on our Website: https://confuzzled.tv
Sadly, our events are drawing to a close, and so a closing ceremony is due. Join us for statistics, cookies, and Badgers! - https://www.twitch.tv/cfztvlive
Twitch
CFzTVLive - Twitch
This is a copy of the official live feed on our Website: https://confuzzled.tv
Sadly, our virtual convention is over. Now, it's time to look ahead. This year has taken from us our real convention, but we're focussed on being BACK next year, and so we can announce our dates: ConFuzzled 2021, A World Reborn, 28th May - 1st June 2021!
Want to re-visit the events from Virtual ConFuzzled? Or do you fancy a trip back in time to ConFuzzled past? Check out the video archive of all the fun here: https://confuzzled.tv/
Refund progress update:
Complete so far: 5.5%
Total refunds to make: 1,918
There was a delay in getting started due to some data-cleansing that needed attention but we're moving now. We'll try to keep pushing out regular updates.
Complete so far: 5.5%
Total refunds to make: 1,918
There was a delay in getting started due to some data-cleansing that needed attention but we're moving now. We'll try to keep pushing out regular updates.
Refund Update
Our team have processed 42% of refunds.
You'll receive an email when yours is done.
In the meantime, please bear with us whilst we continue to work on getting this done. Thank you for your continued patience.
Our team have processed 42% of refunds.
You'll receive an email when yours is done.
In the meantime, please bear with us whilst we continue to work on getting this done. Thank you for your continued patience.
The latest refund progress: we're at 53.9% done.
We hope to get more progress over the next week, and remember you'll get a mail from us when your refund is done.
We hope to get more progress over the next week, and remember you'll get a mail from us when your refund is done.
Check it out! Want to buy a ConFuzzled 2020 T-Shirt? Sales are open for a limited time! Details here: https://2020.confuzzled.org.uk/2020/06/20/confuzzled-2020-t-shirt/
Our t-shirt form is temporarily down whilst we fix a technical issue. This will be back as soon as it's resolved.
Latest refund progress update:
We've now completed 83.7% of refunds. Remember you'll get an email confirmation when yours is processed.
We've now completed 83.7% of refunds. Remember you'll get an email confirmation when yours is processed.
Apologies for the confusion, that was a scheduled message. We'll get back to you about t-shirts as soon as we can!
RECRUITMENT DRIVE TIME!
Want to join our team and help make the convention awesome? You know you do! Working at a furry convention is a rewarding experience, giving back to the community and helping make the convention run smoothly!
We've got openings across several departments. Read more, and apply today!
+ Convention Operations: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-con-ops/
+ Guest of Honour Assistant: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-guest-of-honour-assistant/
+ Strike Force: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-strike-force/
+ Theming Department: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-theming-department/
Want to join our team and help make the convention awesome? You know you do! Working at a furry convention is a rewarding experience, giving back to the community and helping make the convention run smoothly!
We've got openings across several departments. Read more, and apply today!
+ Convention Operations: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-con-ops/
+ Guest of Honour Assistant: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-guest-of-honour-assistant/
+ Strike Force: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-strike-force/
+ Theming Department: https://2020.confuzzled.org.uk/2020/07/11/join-the-team-theming-department/
Those who we had not heard from for refunds, we emailed you June 28th. PLEASE ACTION. Your refund will only come to you if you fill out the application form. We really need affirmitive confirmation of your preferences. Need help? Mail refunds@confuzzled.org.uk
We're pleased to announce that we're able to re-open our T-Shirt orders! (sorry about the delay folks, *cough*PayPal*cough* go here: https://2020.confuzzled.org.uk/2020/06/20/confuzzled-2020-t-shirt/ (Existing orders placed are still secure, you don't need to action). New deadline: 26th July.
Current refund status: 92.4% done.
The remaining ones include some international refunds (where we're throttled on how many we can do in a day), and some UK refunds too.
The remaining ones include some international refunds (where we're throttled on how many we can do in a day), and some UK refunds too.
We're currently working on remaining refunds, with 121 still left. Many (but not all) of these are international payments which are taking longer to process. Rest assured our team are still working on this.
We don't like having to keep you waiting, and we apologise for the delay.
Got questions? Contact refunds@confuzzled.org.uk
We don't like having to keep you waiting, and we apologise for the delay.
Got questions? Contact refunds@confuzzled.org.uk
There's still time left to order a shirt! https://2020.confuzzled.org.uk/2020/06/20/confuzzled-2020-t-shirt/ :)
Where’s my refund?
By now, the vast majority of refunds have been completed successfully. Most of you will have been notified of your refund having been processed, and the funds transferred to the account you specified on your refund request form.
There are two outstanding issues at present;
1: Some of you have been notified that your refund has been processed, but the funds have not yet arrived in your account.
2: There are still some outstanding refunds that have not yet been processed.
We want to give you an update, so that if the above applies to you, that you have some insight into the situation.
You’ve been notified of refund completion, but you don’t see the funds in your account.
If this applies to you, then the first thing we must ask is that you contact us by emailing refunds@confuzzled.org.uk. If you’ve already done this, you don’t need to do it again.
There have been some transfers where some sort of ‘hold’ has occurred on the transfer-process. Unfortunately, we don’t actually see that there has been a delay at our end, hence the need to ask that you contact us, so that we can escalate the issue with our banking provider and ask them to investigate. We must do this manually for each delayed transfer, individually.
These transfer-holdups have been entirely out of our hands. Rest assured that the transfer request was submitted to our banking provider, and when we are made aware of the problem, we are doing everything possible to have the issues investigated and resolved.
We appreciate your patience in this matter. Please note that it may take a little while to respond to your email tickets when you contact us - our team is voluntary in nature and are not always able to give an instant reply.
You have not yet received notification of refund
There are still a small number (less than 50) of refunds still outstanding. The vast majority of these are for international attendees.
International transfers are subject to some additional banking bureaucracy. Sadly we are not a large enough business entity to have the kind of banking facilities that might otherwise enable us to expedite these transactions.
This effectively means the rate at which we can process the transfers is somewhat throttled.
We are however still working away at getting the last remaining transfers done, and we are also investigating options to speed up the process if we can.
Again, we appreciate your patience in this matter. Once we have arrived at the completion of all outstanding refunds, we will post another announcement.
Thank you
We know that the wait has been frustrating. We are no happier about it than you are. We have no desire to hang onto anyone’s money. We want to get your refund processed or resolve any holdups as quickly as possible.
Our volunteers are doing everything they can to sort this for you, and we’ll try our best to resolve everything soon.
If you have submitted an email ticket, please note that it may take a member of our team a few days to get back to you. We will respond just as soon as we can. If you got a ticket ID auto-reply, then your email is in the system with us.
We thank you for your patience and support for the convention.
Many thanks.
ConFuzzled
By now, the vast majority of refunds have been completed successfully. Most of you will have been notified of your refund having been processed, and the funds transferred to the account you specified on your refund request form.
There are two outstanding issues at present;
1: Some of you have been notified that your refund has been processed, but the funds have not yet arrived in your account.
2: There are still some outstanding refunds that have not yet been processed.
We want to give you an update, so that if the above applies to you, that you have some insight into the situation.
You’ve been notified of refund completion, but you don’t see the funds in your account.
If this applies to you, then the first thing we must ask is that you contact us by emailing refunds@confuzzled.org.uk. If you’ve already done this, you don’t need to do it again.
There have been some transfers where some sort of ‘hold’ has occurred on the transfer-process. Unfortunately, we don’t actually see that there has been a delay at our end, hence the need to ask that you contact us, so that we can escalate the issue with our banking provider and ask them to investigate. We must do this manually for each delayed transfer, individually.
These transfer-holdups have been entirely out of our hands. Rest assured that the transfer request was submitted to our banking provider, and when we are made aware of the problem, we are doing everything possible to have the issues investigated and resolved.
We appreciate your patience in this matter. Please note that it may take a little while to respond to your email tickets when you contact us - our team is voluntary in nature and are not always able to give an instant reply.
You have not yet received notification of refund
There are still a small number (less than 50) of refunds still outstanding. The vast majority of these are for international attendees.
International transfers are subject to some additional banking bureaucracy. Sadly we are not a large enough business entity to have the kind of banking facilities that might otherwise enable us to expedite these transactions.
This effectively means the rate at which we can process the transfers is somewhat throttled.
We are however still working away at getting the last remaining transfers done, and we are also investigating options to speed up the process if we can.
Again, we appreciate your patience in this matter. Once we have arrived at the completion of all outstanding refunds, we will post another announcement.
Thank you
We know that the wait has been frustrating. We are no happier about it than you are. We have no desire to hang onto anyone’s money. We want to get your refund processed or resolve any holdups as quickly as possible.
Our volunteers are doing everything they can to sort this for you, and we’ll try our best to resolve everything soon.
If you have submitted an email ticket, please note that it may take a member of our team a few days to get back to you. We will respond just as soon as we can. If you got a ticket ID auto-reply, then your email is in the system with us.
We thank you for your patience and support for the convention.
Many thanks.
ConFuzzled
Charity update! Thanks to our T-Shirt sales, we can add an extra £462.30 to our charity total for this year, which brings us to an amazing: £17,785.55 - THANK YOU! :D
We know that we’re getting to that time of year where many of you will be anxiously awaiting the opening of registration. Indeed, we would normally be at least getting toward the stage of sharing some details, including pricing, opening dates and more.
However, with the Coronavirus pandemic still actively impacting our lives, we have to take some carefully balanced decisions to protect the convention, the business arrangements that underpin it, and of course you, our attendees.
To that end we have taken the decision to delay the opening of registration until January 2021. No specific date has been selected for opening at this time.
We also have to take into account that the current legal prohibition on events like ours are still in place. We are proceeding on the assumption that this will be lifted between now and the end of May. However that assumption alone would not make it right to open registration just yet. We would also need a much clearer picture of how and when these legal changes would happen. Quite frankly - we are not expecting that to come into focus before the end of the year.
We know that for many of you, the uncertainty around the opening of registration can cause difficulties, for example in the arrangement of time off work, and the booking of travel plans. However, we hope you’ll understand that we have not taken this decision lightly.
These decisions are not just about reducing the risk of another wave of refunds should the absolute worst happen. We also have to manage our business relationships, including with suppliers, our venue, and other service providers we rely on to make the convention happen.
We should stress that -at this time- we are still planning to proceed with ConFuzzled 2021. They say ‘hope for the best, and plan for the worst’. At ConFuzzled, we want to offer you more than hope: we want to offer reassurance, that we are still focussed on making the convention happen next year. We have to be realistic however, and stay mindful that we’re not out of the woods yet.
In the end, there are still too many unknowns at the current time for us to realistically open registration, so we’re going to stay on hold for now, and we’ll try to keep you updated with any further developments.
We thank you for your patience, and we promise to let you know if there is anything new to share.
However, with the Coronavirus pandemic still actively impacting our lives, we have to take some carefully balanced decisions to protect the convention, the business arrangements that underpin it, and of course you, our attendees.
To that end we have taken the decision to delay the opening of registration until January 2021. No specific date has been selected for opening at this time.
We also have to take into account that the current legal prohibition on events like ours are still in place. We are proceeding on the assumption that this will be lifted between now and the end of May. However that assumption alone would not make it right to open registration just yet. We would also need a much clearer picture of how and when these legal changes would happen. Quite frankly - we are not expecting that to come into focus before the end of the year.
We know that for many of you, the uncertainty around the opening of registration can cause difficulties, for example in the arrangement of time off work, and the booking of travel plans. However, we hope you’ll understand that we have not taken this decision lightly.
These decisions are not just about reducing the risk of another wave of refunds should the absolute worst happen. We also have to manage our business relationships, including with suppliers, our venue, and other service providers we rely on to make the convention happen.
We should stress that -at this time- we are still planning to proceed with ConFuzzled 2021. They say ‘hope for the best, and plan for the worst’. At ConFuzzled, we want to offer you more than hope: we want to offer reassurance, that we are still focussed on making the convention happen next year. We have to be realistic however, and stay mindful that we’re not out of the woods yet.
In the end, there are still too many unknowns at the current time for us to realistically open registration, so we’re going to stay on hold for now, and we’ll try to keep you updated with any further developments.
We thank you for your patience, and we promise to let you know if there is anything new to share.
Today we would like to update you all, that we have now completed processing all refund requests.
This means that if you applied for a refund through our online form, you should have had the funds returned by now. However, there are some circumstances in which the funds may not have arrived in your bank account.
If you're missing the funds, and have already contacted us (by emailing refunds@confuzzled.org.uk), then you don't need to do so again - we'll investigate your case as soon as possible.
If you can't see the funds returned to your account, and have not yet contacted us, please do so by emailing refunds@confuzzled.org.uk.
Our team will investigate any missing funds as soon as possible, however take note that -as volunteers- there can be a delay in us handling your request, and a further delay whilst we wait for the bank to complete any necessary investigations to check the problem. As a result, it is not unusual for it to take a little while to get back to you with a response. We ask for your patience whilst we investigate - we promise to do all we can to get the funds to you.
If you did not apply for a refund, but you believe one is due to you, please contact refunds@confuzzled.org.uk
Note: When you contact us by emailing the refunds team, you should receive an auto-response with a ticket number. If you do not receive one shortly after contacting us, please check your spam or junk mail folder, and be sure to whitelist the confuzzled.org.uk domain to ensure you receive any updates from us in your inbox.
The vast majority of you should have now had your refund however. This has been a difficult time for us all, and we would like to thank you for your patience during this period.
Many thanks
ConFuzzled Finance Team
This means that if you applied for a refund through our online form, you should have had the funds returned by now. However, there are some circumstances in which the funds may not have arrived in your bank account.
If you're missing the funds, and have already contacted us (by emailing refunds@confuzzled.org.uk), then you don't need to do so again - we'll investigate your case as soon as possible.
If you can't see the funds returned to your account, and have not yet contacted us, please do so by emailing refunds@confuzzled.org.uk.
Our team will investigate any missing funds as soon as possible, however take note that -as volunteers- there can be a delay in us handling your request, and a further delay whilst we wait for the bank to complete any necessary investigations to check the problem. As a result, it is not unusual for it to take a little while to get back to you with a response. We ask for your patience whilst we investigate - we promise to do all we can to get the funds to you.
If you did not apply for a refund, but you believe one is due to you, please contact refunds@confuzzled.org.uk
Note: When you contact us by emailing the refunds team, you should receive an auto-response with a ticket number. If you do not receive one shortly after contacting us, please check your spam or junk mail folder, and be sure to whitelist the confuzzled.org.uk domain to ensure you receive any updates from us in your inbox.
The vast majority of you should have now had your refund however. This has been a difficult time for us all, and we would like to thank you for your patience during this period.
Many thanks
ConFuzzled Finance Team