🟡 To our customers on the West Coast (San Jose, Los Angeles, Seattle):

Please be advised that one of our bandwidth providers, Cogent, is currently experiencing issues on the U.S. West Coast due to fiber cuts. This means that routes/paths typically transmitted through Cogent may be temporarily affected, resulting in increased latency and/or packet loss.

To be clear, this issue affects all West Coast data centers and providers using Cogent as a carrier; it is not specific to CheerVision.

Given that this is a significant issue impacting many other data centers on the West Coast, we expect that Cogent is addressing this issue with the highest priority and urgency. Thank you for your patience.

The latest updates can be found directly on Cogent's network status page at the following URL: [https://ecogent.cogentco.com/network-status] — please monitor this page for the most current updates from the source.

Currently, the latest update from Cogent is as follows:

"Customers traversing our network on the West Coast of North America may experience latency and packet loss. This is due to multiple fiber cuts within our provider's network in the Los Angeles area. We have reached out to the provider, and they are dispatching crews to investigate the cuts further. There is currently no estimated time of repair (ETR). The main case number is HD303782528."

Thank you for your understanding.

~ Kai,Jia

ℹ️ [Update Info - CheerVision VOD] Incident 28-6-2024 11:55 PM

We would like to update you on the ongoing efforts to recover the CheerVision Video-On-Demand (VOD) service following the June 28, 2024 incident. We understand the inconvenience caused and are committed to resolving the issue as swiftly as possible.

However, due to the complexity of the problem, the recovery process is taking longer than initially anticipated. Our technical team works diligently around the clock to ensure the service is restored to full functionality.

We appreciate your patience and understanding during this challenging time. Regular updates will be provided to keep you informed about our progress.

Thank you for your continued support.

~ Wong
CV VOD Operations Teams Lead

#️⃣ [Secdule of Upgrades/Maintenance - CheerVision TV+]

We would like to inform you that we will be upgrading our servers and system for CheerVision TV+ on 3/7/2024 from 10:45 AM (SG Time).

During this period, we will perform maintenance work to enhance our service quality and stability.

We understand the importance of uninterrupted service and are committed to minimizing any inconvenience caused.

Thank you for your understanding and continued support.

~ Fazli