Outage Report

Date: 7 May 2024
Time: 11:00 AM - 4:30 PM

We experienced an outage during this period due to routine maintenance at our data center, which included replacing some faulty hardware. As part of this maintenance, we also implemented service improvements to better serve you in the future.

We understand that this caused inconvenience, and we apologize for the disruption. The service is now fully restored, and we appreciate your patience during this time.

Additionally, there was an error due to the deployment of the wrong setup by the technical team. We are addressing this issue to prevent it from happening again in the future.

Thank you for your understanding and continued support.

~ Darren
The DC Management Team

🟠 Service Downgrade Notice

We have detected a potential overload of users in the Asia region, leading to some nodes running out of bandwidth.

We apologize for any inconvenience this may cause. Our tech team is actively working to resolve the issue.

Thank you for your understanding and patience.

~ Elbert
France Operations Manager of CheerVision

🟢 Service Upgraded & Fully Restored Notice

We previously detected a potential overload of users in the Asia region, leading to some nodes running out of bandwidth.

We are pleased to inform you that the issue has now been resolved. Our tech team worked diligently to address the problem, and service has been fully restored.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Thank you,

~ Chan
Taiwan Operations Manager of CheerVision

🟠 We detect that there would be some loads in certain country or regions during PEAK HOURS.

We apologize for any inconvenience this may cause. Our tech team is actively working to resolve the issue.
It would still need sometime to fix this issues, as due to financial difficulties and work loads.

Thank you for your understanding and patience.

~ Chan
Taiwan Operations Manager of CheerVision

🟢 We are excited to announce that we have added several new servers to better balance the load, significantly reducing buffering and lagging issues during peak hours.

Thank you for your continued support! Your feedback is very important for us to improve our service quality, so please let us know your thoughts.

~ Chan
Taiwan Operations Manager

CheerVision Statement
21-5-2024
CEO of CheerVision

It is with profound sorrow that we learn of the tragic loss of Iranian President Ebrahim Raisi and Foreign Minister Hossein Amir-Abdollahian in a helicopter crash in East Azerbaijan Province, Iran.

As the CEO of CheerVision, I extend our deepest condolences to their families, friends, and the people of Iran. President Raisi and Foreign Minister Amir-Abdollahian dedicated their lives to the advancement of their nation and the improvement of international relations. Their passing is an immense loss.

In this difficult time, we stand in solidarity with the people of Iran. May the departed rest in peace, and may their contributions be forever remembered.

CT
The Founder of the CheerVision

🟡 To our customers on the West Coast (San Jose, Los Angeles, Seattle):

Please be advised that one of our bandwidth providers, Cogent, is currently experiencing issues on the U.S. West Coast due to fiber cuts. This means that routes/paths typically transmitted through Cogent may be temporarily affected, resulting in increased latency and/or packet loss.

To be clear, this issue affects all West Coast data centers and providers using Cogent as a carrier; it is not specific to CheerVision.

Given that this is a significant issue impacting many other data centers on the West Coast, we expect that Cogent is addressing this issue with the highest priority and urgency. Thank you for your patience.

The latest updates can be found directly on Cogent's network status page at the following URL: [https://ecogent.cogentco.com/network-status] — please monitor this page for the most current updates from the source.

Currently, the latest update from Cogent is as follows:

"Customers traversing our network on the West Coast of North America may experience latency and packet loss. This is due to multiple fiber cuts within our provider's network in the Los Angeles area. We have reached out to the provider, and they are dispatching crews to investigate the cuts further. There is currently no estimated time of repair (ETR). The main case number is HD303782528."

Thank you for your understanding.

~ Kai,Jia

ℹ️ [Update Info - CheerVision VOD] Incident 28-6-2024 11:55 PM

We would like to update you on the ongoing efforts to recover the CheerVision Video-On-Demand (VOD) service following the June 28, 2024 incident. We understand the inconvenience caused and are committed to resolving the issue as swiftly as possible.

However, due to the complexity of the problem, the recovery process is taking longer than initially anticipated. Our technical team works diligently around the clock to ensure the service is restored to full functionality.

We appreciate your patience and understanding during this challenging time. Regular updates will be provided to keep you informed about our progress.

Thank you for your continued support.

~ Wong
CV VOD Operations Teams Lead

#️⃣ [Upgrades/Maintenance - CheerVision TV+]

We would like to inform you that we will be upgrading our servers and system for CheerVision TV+ on 3/7/2024 from 10:45 AM (SG Time).

During this period, we will perform maintenance work to enhance our service quality and stability.

We understand the importance of uninterrupted service and are committed to minimizing any inconvenience caused.

Thank you for your understanding and continued support.

~ Fazli