What tools can public officers use to design and evaluate new policies and programmes? Are these tools mutually exclusive?

Join us at [Virtual Classroom] A Public Officer's Toolkit for Designing and Evaluating Policies and Programmes as we explore how to use tools such as Behavioural Insights and Data Analytics to design and evaluate policies and programmes!

How do policymakers find out what works and what does not? How do we generate solutions in an evidence-based way? Randomised Controlled Trials (RCTs) can help you answer these questions and more. Regarded as one of the simplest yet most powerful tools in evidence-based research, RCTs have long been the preferred choice for research design in healthcare and in policy-making.

Join us in our upcoming programme, Workshop on Randomised Controlled Trials in Public Policy, happening from 10 to 12 Nov 2021, to learn more about experimental design and how to better test the efficacy of policies through Randomised Controlled Trials (RCTs). Register for the programme by 5 Nov 2021. Spaces are limited so grab them while spots last!

The customer is at the heart of everything that we do and we all strive to provide a better customer experience.

So how can we better understand the customers’ objectives, needs, feelings, motivations, frustrations, barriers and pain-points?

Let’s not miss an opportunity to provide an experience that exceeds the customers’ expectations, through Designing Customer Experience Using Data Analytics.

We hope to see you on 19th November 2021~

Sometimes, we need to have difficult conversations to get things done, but as we find them challenging, we choose to avoid them. One of such conversations is giving feedback. 🗣

Why is giving feedback so difficult? What are the risks people associate with such conversations? What are the ways we can prepare for and reframe the conversation so that it is more helpful and constructive - for both the giver and receiver? 👥

We each react and respond to feedback differently, and some of us may handle them better than others. Feedback is an important aspect of growth and cannot be avoided. So how can we manage our emotions so that we can get the most out of the feedback conversation? 👥💬

Making mistakes is a normal part of being human and it is inevitable that we will receive feedback about them from time to time. Instead of viewing them negatively, how can we respond in a way that helps us turn mistakes into learning opportunities? 🙅🤷‍♂️🙆‍♀️

A data-driven approach is one whereby strategies and decisions are guided by:

1️⃣ Data science
2️⃣ Behavioral insights
3️⃣ Empirical evidence of what works

Join us in "Data-Driven Communications and Research 101" to learn how data can be gathered and used to better plan and deploy your communications strategy.

Effective coaching can help staff to uncover solutions and establish ownership for the decisions and actions they take. The GROW Model is a useful coaching tool which you can try!

Keen to learn more? Sign up now for the Coaching Skills for Authentic Conversation – Fundamental and Advanced.

Are you an individual contributor who wishes to speak more candidly with your peers and reporting officers to achieve results without hurting relationships? Or are you a leader who’s keen to learn how to conduct more in-depth conversations to hold others accountable for their commitments?

Building on the Principles and Skills of Crucial Conversations®, these programmes are designed to empower individuals to present themselves with more confidence when challenges arise. Sign up today and find out more!

Crucial Conversations Focused For Officers

Crucial Conversations For People Managers (Advanced Programme)

As the Public Service embarks on digital transformation, how do you develop and execute a strategic response to new digital possibilities?

Through this programme, you will have a chance in learning how to create greater value by leveraging digital, and also acquire insights directly from leading executives on how they are adapting to digital in their own organisations.

Curious to know more? Register now!

CSC-INSEAD Strategy In The Age Of Digital Disruption

​​💡ETHOS ISSUE 23 - FUTURE OF LEARNING💡

In this issue, ETHOS commemorates two decades since CSC’s formation as a statutory board and our dedication to continuous learning and capability building in the Singapore Public Service.
 
Gathering insights from a range of practitioners and thought leaders from both within and outside the Service, this issue explores what and how we should learn to be ready for the future.
 
As a nod to the energy and vibrancy of new and innovative ways to learn, this issue’s special cover is designed to convey that learning can be in many forms, with the use of various technologies and platforms.
 
Find out more in this latest issue of ETHOS below ⏬

As our core competencies prepare public officers to deliver excellence and build the Public Service of tomorrow, this programme seeks to equip officers with the necessary knowledge, skills and abilities to manage their own performance. Sign up now!

Less is MORE when it comes to Robotic Process Automation (RPA). With automation, time consuming, tedious and repetitive tasks and processes become the least of your worries, freeing up time and resources so you can focus on other higher value work.

Find out more about RPA and what it can do through the programmes below:

1. RPA for Personal Productivity (CRRPAPP)

2. Robotic Process Automation(RPA) Programme for Senior Management (CRRPASM)

3. goRPA Programmes for Intact Teams (Email your Training Coordinator to register for this programme)

We all know that feedback is a useful tool in our self-development but we often only seek feedback when it comes to annual appraisals.

Seeking feedback may be uncomfortable at first, but it only becomes easier when we develop it as a habit. Here are some tips to make getting feedback easy, pain-free, and more routine in your life. 😎

Strategic Workforce Planning (SWP) has been a trending topic as organisations prepare themselves for the future of work.

How much do you actually know about SWP? Learn how you can get started on your SWP journey in our upcoming half-day programme, Strategic Workforce Planning Lite. Find out here!

As a small state, what does safeguarding and defending our long-term national interests look like? What might it mean to add value to our key bilateral relationships and the region? 🤝

Join us at our programmes to find out more, and be equipped with the skills and knowledge to interact with our foreign partners.

1️⃣ International Relations Starter Pack (14 Jan 2022)
2️⃣ Cross-Cultural Understanding of China (20-21 Jan 2022)
3️⃣ International Relations Executive Milestone Programme (15-17 Feb 2022)

#InternationalRelations #bilateral #relationships #learningalways #LearningAllWays

When COVID-19 made its way to Singapore in January 2020, few anticipated its wide-ranging and long-lasting impact. The symposium “Transiting to the New Normal — Evidence and Insights to Address COVID-19 and Post-COVID-19 Challenges” organised by CSC, brought together academics and practitioners to share evidence and insights that support Singapore’s transition to the new normal in these five areas:

1) Managing emerging risks
2) Transforming the economy
3) Supporting mental-wellness
4) Providing social support
5) Encouraging pro-social behaviour

Find out more on what was shared on our website now! Simply to scroll down to “Event Materials”, select the symposium title and you’ll find the notes to the Keynote Lectures, Panel Discussion and all 5 breakout sessions!