Blinger.io News
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Blinger.io news and product updates
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Update from September 5, 2019 - v.1.0.3619

🤖 Developed a filter by operators in "Conversations" tab, which will be convenient for the administrator or supervisor of customer support to filter the conversations real-time, by selecting a specific operator from the list. Documentation is available at the following link: http://bit.ly/2k3vp8V
🤖 Developed assignment of conversations with a customer to a specific operator. As in some companies customers are assigned to specific managers. If the customer contacts the company, the message request gets assigned to a specific operator. Hence, the customer always knows who to contact if questions arise. Documentation is available at the following link: http://bit.ly/2lYWD0U
Update from September 27, 2019 - v.1.0.3919

Now upon registration or login attempt to Blinger.io the occasional spaces at the beginning or at the end won't have an effect upon the action being performed
Now the operators are able to see the activity statuses (online/offline) of each other. It's a very useful "feature", when you need to re-assign a conversation to another operator. The activity statuses of the operators are available in:
- menu for reassignment of a conversation
- filter by operators
- tab "All conversations"
Added in Live chat a "Send" button, before you could send a message only by pressing "Enter"
⚠️ Fixed a bug, due to which in the account of Super-administrator a second Super-Administrator account appeared. It used to happen when the first Super-Administrator invited a new operator in the account, while the invited operator registered in Blinger.io bypassing the link from the e-mail.
⚠️ Fixed a bug with the invitation window in the widget, before this moment it used to have a square shape
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Update from October 4, 2019 - v.1.0.4019

👷 Added a field for notes in client profile. If you wish to add additional information about the client, you can do that by clicking on the client's logo.
⚠️ Attention, Blinger.io clients! Due to technical reasons on the side of WhatsApp messaging app, we are disabling WhatsApp disconnect notifications. The notifcations well be enabled again at the beginning of next week. We are doing everything that is in our hands to ensure that your work process doesn't suffer.
Attention! Currently, the “Search” function is unstable. Our team is working to remedy the situation. We will report on the results later.
Attention! Blinger.io will restart at 00:00 GMT + 3. The service may be unavailable for 5 minutes. This is necessary to restore the “Search” function.
Update from October 30, 2019 - v.1.0.4419

👷 Improved “Search” function. Details are below:
- You will see search results if you enter 3 and more symbols in the “Search” field
- Now "Search" function works from anywhere. Previously, it worked only from the beginning of the word.
- Now you are able to search by user name. Previously, only by phone number in case of WhatsApp integration.
- Now you can searching for the whole phrase, for example, “Good afternoon”.
- Improved ranking of search results.
- New messages are indexed within 1 minute. Thus, searching for these messages will begin immediately.

Link: https://help.blinger.io/releases/changelog
Are you interested in using WhatsApp Business API?
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Recently, we asked you about moving to WhatsApp integration using WABA (WhatsApp Business API).

Minimum cost is EUR 150/mo. and more.

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Contact your personal manager or support@blinger-team.com
Hello!

At this moment Blinger.io service is experiencing technical issues. Besides, we have to turn off analytics. We are planning to restore functionality of the service by the end of the week. We will notify when we have finished the maintenance.
Hi there,

Blinger.io may not be available for 5-10 minutes in period of time starting from 11 p.m. December 3th till 1 a.m. December 4th (GMT+3).
We are working on service’s stability.
Hi everyone!

Some of our clients could face difficulties with replying via WhatsApp.
We are fixing the issue.
Hi there!

Everything is fine. Please reply your clients as usual.
Hello,

Blinger.io is currently not working. Our team is actively involved in finding and solving the problem. We apologize. We are doing everything possible.
Performance of Blinger.io is restored
Dear customers,

We want to warn you that technical work will be carried out on March 4, 2020 (Wednesday) at 11:00 PM Moscow time (gtm+3).
Approximate time 4 hours.
During this period, Blinger.io will be unavailable.
More info : support@blinger.io

We apologize for the inconvenience 🙏
Dear customers,

We want to remind you that technical work will be carried out on March 4, 2020 (Wednesday) at 11:00 PM Moscow time (gtm+3).
Approximate time 4 hours.
During this period, Blinger.io will be unavailable.
More info : support@blinger.io

We apologize for the inconvenience 🙏
Dear customers,

We want to remind you that technical work will be carried out today at 11:00 PM Moscow time (gtm+3).
Approximate time 4 hours.
During this period, Blinger.io will be unavailable.
More info : support@blinger.io

We apologize for the inconvenience 🙏
Hi there,

Dear customers. We have carried out the technical work. But we need time to stabilize the solution. At the moment, we are thinking it takes 2 days.

We apologize for it.
We will report on interim results.
Hi,
The status for the current day : stabilization work is ongoing. The resumption of the analytics module is in the process. We plan to launch the analytics module on Monday.