Incident title: Historical data duplicate records returned via REST API from 21:00 to 22:00 UTC
Incident time: August 07, 2020 - 01:56 UTC
Incident status: Resolved
Details: This incident has now been resolved. REST API queries are no longer returning duplicate records for this time period.

BitMEX.com - REST API - Operational

Incident title: API/Frontend Outage
Incident time: August, 12, 2020 - 03:24 UTC
Incident status: Resolved
Details: The BitMEX API/Frontend was offline between 03:12:00 and 03:14:45 UTC on 12 August 2020. Full functionality has been restored. A review of the incident will be provided in due course.

Incident title: DDoS of Bitmex Services
Incident time: August 13, 2020 - 17:38 UTC
Incident status: Monitoring
Details: BitMEX systems were the victim of a DDoS that disrupted API connectivity for some users. BitMEX identified the attack at 16:57 UTC and we have fixed the issue by 17:10 UTC. All systems are now fully operational. We are continuing to monitor the situation.
We apologise for any inconvenience this may be causing. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - REST API - Operational
BitMEX.com - WebSocket API - Operational

Incident title: DDoS of Bitmex Services
Incident time: August 13, 2020 - 19:49 UTC
Incident status: Resolved
Details: BitMEX systems experienced temporary connectivity delays for some users, including elevated error rates and latencies, starting 16:57 UTC on 13 August 2020. Early indications are that this was due to a suspected DDoS. Immediate actions were taken to mitigate this situation and all systems were fully operational by 17:10 UTC.

BitMEX.com - REST API - Operational
BitMEX.com - WebSocket API - Operational

Starting 28 August 2020 at 00:00 UTC we will be launching our User Verification Programme. For more details, please see our blog: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/

In the coming weeks we will also be unveiling details of the first official BitMEX Trading Tournament, where verified users will be eligible to compete for prizes. Stay tuned for further announcements.

If you have any questions in the meantime, please contact our Support team here:
https://bitmex.com/app/support/contact

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 14, 2020 - 01:29 UTC
Incident status: Scheduled
Details: Starting at 08:00 UTC on 18 August 2020, we will be performing hardware updates in our Testnet environment. Testnet will therefore be unavailable from this time, and we expect to have completed the updates within 2 hours. We will notify users this Status Page and our Telegram Channel (https://t.me/BitMEX_Announcements) once the maintenance is complete.

If you have any further questions, please contact Support.

Testnet - REST API - Operational
Testnet - WebSocket API - Operational
Testnet - Web Frontend - Operational
Testnet - Trading Engine - Operational
Testnet - Deposits / Withdrawals - Operational

BitMEX Index Protection Rules Update: Index Constituent reintroduction

Effective today (14 August) at 04:00:00 UTC, BitMEX updated its Index Protection Rules to add the reintroduction of excluded constituents to the index.

For details please see our blog: https://blog.bitmex.com/bitmex-index-protection-rules-update-index-constituent-reintroduction/

Incident title: Gap in historical data queryable via REST API
Incident time: August 14, 2020 - 11:14 UTC
Incident status: Resolved
Details: Between 09:00 and 09:50 UTC REST API queries for historical data were missing the past hour's worth of data due to an issue when writing the data to disk. The source data wasn't impacted i.e. there was no data loss. Full functionality has now been restored. We apologise for any inconvenience this may have caused. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - REST API - Operational

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:01 UTC
Incident status: In Progress
Details: Scheduled maintenance is currently in progress. We will provide updates as necessary.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:44 UTC
Incident status: In Progress
Details: UPDATE: We’re bringing the [Testnet] BitMEX platform back online, initially via cancel-only mode until 08:55 UTC, where no new orders can be placed.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:58 UTC
Incident status: Completed
Details: The scheduled maintenance has now been completed. We thank you for your patience.

Testnet - REST API - Operational
Testnet - WebSocket API - Operational
Testnet - Web Frontend - Operational
Testnet - Trading Engine - Operational
Testnet - Deposits / Withdrawals - Operational

Change to Updates on the Order Feed for New and Triggered Orders

Starting 24 August 2020 at 17:00 UTC, new orders submitted to the exchange will result in a single update being generated and published on the WebSocket API order feed containing the final state of that order.

For details, please see our blog: https://blog.bitmex.com/api_announcement/change-to-updates-on-the-order-feed-for-new-and-triggered-orders/

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Introducing a New Stop Order Feature for API Users: Last Within Mark

We are launching a new order feature for our API users on 28 August at 04:00:00 UTC. Last Within Mark can be applied to Stop Market Orders and Stop Limit Orders. API users can test it now on Testnet.

The new feature has been introduced for our API users initially, and will be made available for all users on our trading web page at a later stage.

This additional feature expands the range of tools we provide for our users to help them build effective trading strategies. Please see our blog for more information: https://blog.bitmex.com/introducing-a-new-stop-order-feature-for-api-users-last-within-mark/

New Stop Order feature for API users: Last Within Mark LIVE Today 28 August at 04:00:00 UTC

On 28 August at 04:00:00 UTC, we introduced a new Stop Order feature - Last Within Mark. Please see our blog post for more details: https://blog.bitmex.com/introducing-a-new-stop-order-feature-for-api-users-last-within-mark/

The new feature has been introduced for our API users initially, and will be made available for all users on our trading web page at a later stage.

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Introducing BitMEX Mobile

As part of our promise to our users to keep improving our offering, we’re delighted to announce the launch of BitMEX Mobile, our official app, making trading on mobile simple, smart, and highly secure.

BitMEX Mobile allows users to manage all critical account features, and provides access to BitMEX’s full range of innovative products. It is available to download via the Google Play Store and Apple App Store in over 140 countries worldwide, with additional countries being added all the time.

Read our blog: https://blog.bitmex.com/introducing-bitmex-mobile/ or visit https://bitmex.com/mobile to learn more, including a full list of supported countries.

Introduction of four new Altcoin/USDT Quanto Futures - EOS Token (EOS), Chainlink (LINK), Tezos (XTZ) and Cardano (ADA) Quanto Futures

We’re launching EOS Token (EOS), Chainlink (LINK), Tezos (XTZ), and Cardano (ADA) underlying quanto futures contracts. See our Blog for further details: https://blog.bitmex.com/introduction-of-eos-token-chainlink-tezos-and-cardano-quanto-futures/

Full details of all contracts will be released in the next update to BitMEX Indices and Quarterly Future Listings due at 04:00 UTC, 4 September 2020.

Updates to BitMEX Indices and Quarterly Future Listings Q4 2020

On 11 September 2020 at 08:00:00 UTC BitMEX will list new quarterly futures. Please see our Blog: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/ for listings and settlements for current and upcoming futures contracts for Q4 2020, including new quanto futures on ADA, EOS, LINK and XTZ (available in Testnet now).

The new contracts will be visible on the platform from 10 September 2020 at 08:00:00 UTC as Unlisted, 24 hours before the start of trading.

On 4 September 2020 at 01:00:00 UTC, BitMEX listed the following new indices: .BADAT, .BEOST, .BLINKT, .BUSDT, .BXTZT.

On 25 September 2020 at 12:00:05 UTC BitMEX will update its indices across all products. The affected indices will be:
.BXBT, .BETH, .BXRP, .BBCH. .BLTC, .BUSDT;
.BETHXBT, .BXRPXBT, .BBCHXBT, .BLTCXBT, .BEOSXBT, .BADAXBT, .BTRXXBT;
.BADAT, .BEOST, .BLINKT, .BXTZT.

Please note that the hypothetical values of the indices with new weights are published as the “NEXT” index family (Eg .BXBT_NEXT).

Please see our Blog: https://blog.bitmex.com/q4-2020-index-weights-and-new-indices/ and BitMEX Indices page: https://www.bitmex.com/app/indices for index weights and further details.

Introducing the Quote Value Ratio (QVR) Trading Rule

We are committed to ensuring the BitMEX platform is fair and efficient for all our users, and this is why we are introducing a new Quote Value Ratio (QVR) Trading Rule with effect from 00:00:00 UTC on 15 September 2020.

The QVR rule will help to increase quoting efficiency on the platform, and is part of our continued efforts to enhance the trading experience for all our users. It will introduce limits on the number of quotes and amount of capacity a trader can utilise if providing little or no trading value for other BitMEX users.

The rule will initially apply to XBTUSD quotes. For more information please see our blog here: https://blog.bitmex.com/introducing-the-quote-value-ratio-trading-rule/

REMINDER: We’ll be listing new quarterly futures this Friday 11 September at 08:00:00 UTC, including our new quanto futures for ADA, EOS, LINK, and XTZ. They are available in Testnet now.

All new contracts will be visible on the platform from Thursday at 08:00:00 UTC as Unlisted, 24 hours before the start of trading.

Please see our Blog for more information: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/

REMINDER: We’ll be listing new quarterly futures, including new quanto futures for ADA, EOS, LINK and XTZ tomorrow, 11 September 2020 at 08:00:00 UTC.

The new contracts are now visible as Unlisted.

Please see our Blog for more information: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/