Incident title: Deposit Crediting Delayed
Incident time: July 22, 2020 - 01:07 UTC
Incident status: Investigating
Details: We are currently investigating an issue with the crediting of deposits beginning at 23:36 UTC

BitMEX.com - Deposits / Withdrawals - Partial Outage

Incident title: Deposit Crediting Delayed
Incident time: July 22, 2020 - 02:15 UTC
Incident status: Resolved
Details: The issue with a delay to crediting of deposits has been resolved as at 02:05 UTC and deposits are now being processed normally. All customer funds remain safe. We apologise for any inconvenience this issue may have caused. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - Deposits / Withdrawals - Operational

Reduction in Base Maintenance Margin - XBT and ETH Series - 29 July 2020

On 29 July 2020 at 02:00:00 UTC, we will reduce the Base Maintenance Margin requirements for our XBT Series and ETH Series products as part of an ongoing trial period. Base Initial Margin requirements will be unchanged.

Affected contracts and corresponding Base Maintenance Margin requirements will be:
XBTUSD, XBTU20, XBTZ20 0.35%
ETHUSD, ETHUSDU20, ETHU20 0.70%

These changes will be reviewed on an ongoing basis, and the end of this trial period will be announced with 1 week's notice.

Please see our blog post for further details: https://blog.bitmex.com/reduction-in-base-maintenance-margin-xbt-and-eth-series-29-july-2020/

Reduction in Base Maintenance Margin - XBT and ETH Series - 29 July 2020

We have today (29 July 2020) reduced our Base Maintenance Margin requirements for our XBT Series and ETH Series products with effect from 02:00:00 UTC as part of an ongoing trial period. Base Initial Margin requirements remain unchanged.

Please note that the cap on the absolute Funding Rate will change in line with its definition as 75% x (Initial Margin - Maintenance Margin) and the cap on Funding Rate changes between Funding Intervals (75% of Maintenance Margin) will also reduce: https://www.bitmex.com/app/perpetualContractsGuide#Funding-Rate-Caps

Please see our blog post for further details: https://blog.bitmex.com/reduction-in-base-maintenance-margin-xbt-and-eth-series-29-july-2020/

REMINDER: We are launching a LTCUSD quanto perpetual swap contract with up to 33x leverage tomorrow, 30 July 2020 at 04:00 UTC. The contract will be visible on the platform from 29 July 2020 at 04:00 UTC as Unlisted.

LTCUSD quanto swaps have a fixed Bitcoin multiplier regardless of the USD Litecoin price. This allows traders to long or short the LTC/USD exchange rate without ever touching either LTC or USD. Traders post margin in XBT, and earn or lose XBT as the LTC/USD rate changes. This quanto property may be one of the factors which results in the LTCUSD swap trading at a premium / discount to the LTCUSD spot price – see our blog post explaining the same property for ETHUSD from 2018 here: https://blog.bitmex.com/is-the-ethusd-swap-fairly-priced/

Please see our blog published at the time of the LTCUSD product announcement for more information: https://blog.bitmex.com/announcing-the-ltcusd-quanto-perpetual-contract/

New LTCUSD Quanto Perpetual Swap Went Live Today (30 July 2020) at 04:00 UTC

Today, 30 July 2020, our latest product - LTCUSD quanto perpetual swap contract - went live.
Trading started at 04:00 UTC here: https://www.bitmex.com/app/trade/LTCUSD
See the full contract specs on our website: https://www.bitmex.com/app/contract/LTCUSD

As part of our efforts to improve the BitMEX trading experience, we recently announced a further reduction to maintenance margin requirements for our XBT and ETH series.

Read more about how this benefits our traders: https://blog.bitmex.com/introducing-and-explaining-the-positive-impact-of-lower-maintenance-margins/

Incident title: Historical data duplicate records returned via REST API from 21:00 to 22:00 UTC
Incident time: August 07, 2020 - 01:47 UTC
Incident status: Identified
Details: We are currently resolving an issue with REST API queries for execution, order, and index data sets returning duplicate records for data between 21:00 and 22:00 UTC. There is no impact to the trading platform, and no data has been lost. We apologise for the inconvenience, and will share further updates shortly.

BitMEX.com - REST API - Operational

Incident title: Historical data duplicate records returned via REST API from 21:00 to 22:00 UTC
Incident time: August 07, 2020 - 01:56 UTC
Incident status: Resolved
Details: This incident has now been resolved. REST API queries are no longer returning duplicate records for this time period.

BitMEX.com - REST API - Operational

Incident title: API/Frontend Outage
Incident time: August, 12, 2020 - 03:24 UTC
Incident status: Resolved
Details: The BitMEX API/Frontend was offline between 03:12:00 and 03:14:45 UTC on 12 August 2020. Full functionality has been restored. A review of the incident will be provided in due course.

Incident title: DDoS of Bitmex Services
Incident time: August 13, 2020 - 17:38 UTC
Incident status: Monitoring
Details: BitMEX systems were the victim of a DDoS that disrupted API connectivity for some users. BitMEX identified the attack at 16:57 UTC and we have fixed the issue by 17:10 UTC. All systems are now fully operational. We are continuing to monitor the situation.
We apologise for any inconvenience this may be causing. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - REST API - Operational
BitMEX.com - WebSocket API - Operational

Incident title: DDoS of Bitmex Services
Incident time: August 13, 2020 - 19:49 UTC
Incident status: Resolved
Details: BitMEX systems experienced temporary connectivity delays for some users, including elevated error rates and latencies, starting 16:57 UTC on 13 August 2020. Early indications are that this was due to a suspected DDoS. Immediate actions were taken to mitigate this situation and all systems were fully operational by 17:10 UTC.

BitMEX.com - REST API - Operational
BitMEX.com - WebSocket API - Operational

Starting 28 August 2020 at 00:00 UTC we will be launching our User Verification Programme. For more details, please see our blog: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/

In the coming weeks we will also be unveiling details of the first official BitMEX Trading Tournament, where verified users will be eligible to compete for prizes. Stay tuned for further announcements.

If you have any questions in the meantime, please contact our Support team here:
https://bitmex.com/app/support/contact

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 14, 2020 - 01:29 UTC
Incident status: Scheduled
Details: Starting at 08:00 UTC on 18 August 2020, we will be performing hardware updates in our Testnet environment. Testnet will therefore be unavailable from this time, and we expect to have completed the updates within 2 hours. We will notify users this Status Page and our Telegram Channel (https://t.me/BitMEX_Announcements) once the maintenance is complete.

If you have any further questions, please contact Support.

Testnet - REST API - Operational
Testnet - WebSocket API - Operational
Testnet - Web Frontend - Operational
Testnet - Trading Engine - Operational
Testnet - Deposits / Withdrawals - Operational

BitMEX Index Protection Rules Update: Index Constituent reintroduction

Effective today (14 August) at 04:00:00 UTC, BitMEX updated its Index Protection Rules to add the reintroduction of excluded constituents to the index.

For details please see our blog: https://blog.bitmex.com/bitmex-index-protection-rules-update-index-constituent-reintroduction/

Incident title: Gap in historical data queryable via REST API
Incident time: August 14, 2020 - 11:14 UTC
Incident status: Resolved
Details: Between 09:00 and 09:50 UTC REST API queries for historical data were missing the past hour's worth of data due to an issue when writing the data to disk. The source data wasn't impacted i.e. there was no data loss. Full functionality has now been restored. We apologise for any inconvenience this may have caused. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - REST API - Operational

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:01 UTC
Incident status: In Progress
Details: Scheduled maintenance is currently in progress. We will provide updates as necessary.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:44 UTC
Incident status: In Progress
Details: UPDATE: We’re bringing the [Testnet] BitMEX platform back online, initially via cancel-only mode until 08:55 UTC, where no new orders can be placed.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident title: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:58 UTC
Incident status: Completed
Details: The scheduled maintenance has now been completed. We thank you for your patience.

Testnet - REST API - Operational
Testnet - WebSocket API - Operational
Testnet - Web Frontend - Operational
Testnet - Trading Engine - Operational
Testnet - Deposits / Withdrawals - Operational

Change to Updates on the Order Feed for New and Triggered Orders

Starting 24 August 2020 at 17:00 UTC, new orders submitted to the exchange will result in a single update being generated and published on the WebSocket API order feed containing the final state of that order.

For details, please see our blog: https://blog.bitmex.com/api_announcement/change-to-updates-on-the-order-feed-for-new-and-triggered-orders/

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Introducing a New Stop Order Feature for API Users: Last Within Mark

We are launching a new order feature for our API users on 28 August at 04:00:00 UTC. Last Within Mark can be applied to Stop Market Orders and Stop Limit Orders. API users can test it now on Testnet.

The new feature has been introduced for our API users initially, and will be made available for all users on our trading web page at a later stage.

This additional feature expands the range of tools we provide for our users to help them build effective trading strategies. Please see our blog for more information: https://blog.bitmex.com/introducing-a-new-stop-order-feature-for-api-users-last-within-mark/