🚀 AgencyKey 2026.7.19 Update

💬 More details in the chat list — view detailed fan spending, clearer subscription status, and easier-to-scan message dates. Open the fan’s profile from the avatar or copy the profile link directly from the row.

🕓 Consistent time across reports — the new Report Settings page lets agencies set one report time zone and week start for the whole team. These settings apply to Dashboard, Shift History, Tracking Links, and Trial Links.

📝 Scripts & Scenarios — save a sent message as a script directly from its menu. Search now works across all categories, and we fixed freezes when selecting a creator or opening the panel from a chat.

📤 More reliable message sending — messages in the same chat are sent in order, while in-progress messages remain visible until the send is confirmed.

🔔 Notifications — enable “Mark as read on open” and see fan subscription, spending, and PPV badges directly in notification rows.

🌐 Translations — inserted translations now preserve emoji and line breaks correctly. You can also explicitly choose “Send original.”

🖼️ Media Gallery — improved scrolling, added a visible scrollbar, and introduced a clear error state with a Retry button.

🚀 AgencyKey 2026.7.20 Update

📥 Split Inbox in Chats — divide a creator’s fan base between up to ten inboxes so multiple chatters can work on the same account without overlap. Each fan stays in one inbox until a manager moves them. Chatters can select one, multiple, or all inboxes, see unread conversations, and prioritize fans who have been waiting longest.

🗂️ Inbox management and distribution — create, rename, reorder, and close inboxes. Move one or multiple fans, fill a new inbox from a Smart List, or redistribute a selected audience evenly. Changes automatically appear for the whole team.

🔐 Access: team members with Messages access for the creator can select active inboxes. Managing inboxes, moving fans, and closing inboxes are controlled by three separate permissions granted by default to Owner, Admin, and Team Leader. Configure them separately for custom roles.

🔗 Shared reports — share analytics without giving access to the CRM

AgencyKey now lets you create a report from selected tracking and trial links. You can combine both source types in one report, choose which metrics to include, and share the generated link — recipients can open it without signing in to AgencyKey.

You control what recipients see: hide source names, keep source links available, and set an expiration date. Every change appears in the preview immediately.

Reports contain aggregated analytics only — individual fan data is not disclosed.

🔐 Access: creating a report requires Shared Reports → Full Access and Manage Reports → Create. These permissions are granted by default only to Owner and Admin; review custom roles and enable them when needed. Report recipients still do not need CRM access.

📍 Where to find it: Analytics → Shared reports

📊 Mailing summary — results across all creators in one view

AgencyKey now provides an agency-wide mailing summary. You no longer need to open each creator separately to check what is scheduled or sending right now.

For the selected period, one table shows sends, purchases, conversion, revenue, and errors. Switch between Today, 7 days, 30 days, or All time.

Open any creator row to jump straight to their campaigns and detailed results.

🔐 Access: the summary requires Message Campaigns → Section View. It is granted by default to Owner, Admin, Team Leader, and Chatter. The summary includes only creators within the role’s data scope.

📍 Where to find it: Automation → Message Campaigns

⌨️ Natural typing simulation in AgencyKey

Long prepared replies no longer appear instantly. AgencyKey calculates a natural delay based on the message length while the fan sees “typing…”.

The feature works with any text, not only scripts. Team members see a countdown, can cancel the send, and the text returns to the input field.

If someone starts typing manually and then inserts a prepared script, the time already spent typing is counted — AgencyKey adds only the remaining delay.

Enable it separately for each creator and choose a typing speed. Mass messages are sent without simulation.

🔐 Access: team members need the Humanized Typing permission to change this setting. It is granted by default to Owner, Admin, and Team Leader. Once enabled, the feature works for every chatter assigned to the creator — they do not need this permission themselves.

📍 Where to enable it: open a chat for the creator → Typing simulation

🔄 Cross-subscriptions — measure each source across the whole agency

AgencyKey tracking and trial links now show which fans later subscribed to other agency creators and how much they spent there.

The By models view includes subscription count and share, cross-revenue, and average revenue per subscriber. Expand any creator to see individual fans, subscription dates, and spending.

The By fans tab brings every cross-subscribed fan into one searchable list with a target-creator filter.

🔐 Access: the creator breakdown requires Section View for Tracking Links or Trial Links. The By fans tab and individual fan rows additionally require View Details in the corresponding section. Trial-link data also requires access to the selected creator account’s statistics. These permissions are granted by default to Owner and Admin.

📍 Where to find it: Analytics → Tracking Links or Trial Links → click a value in the Cross Subs column

🎯 Measure traffic performance more accurately

In AgencyKey, promotion spend can now be entered as a fixed total or as a cost per subscriber. In per-subscriber mode, total spend is calculated automatically from the actual number of subscriptions.

To evaluate source quality, switch the calculation between all subscribers and unique fans who had never subscribed to the creator before. This prevents repeat subscriptions from distorting conversion, acquisition cost, revenue, profit, ROI, and average revenue.

All metrics update immediately when the mode changes.

🔐 Access: these metrics require Tracking Links → Section View, granted by default to Owner and Admin.

📍 Where to find it: Analytics → Tracking Links

⛓ Message chains — multiple scenarios in one campaign

You can now create multiple message chains in a single AgencyKey campaign. Each chain can contain several messages sent in sequence, with custom delays between follow-ups.

When multiple chains are available, AgencyKey randomly assigns one to each fan. Every chain has an equal chance, so you can run different conversation flows within the same campaign.

You can duplicate and adapt an existing chain, use the Aa button to format message text, and review every chain, message, and delay before launch.

🔐 Access: Message Campaigns are available by default to Owner, Admin, Team Leader, and Chatter. For custom roles, Section View, Create, Edit, and Publish are configured separately.

📍 Where to find it: Automation → Message Campaigns → New Message

🔔 Sale notifications — jump straight to the buyer

When a fan unlocks a paid message for any creator open in the current session, AgencyKey immediately shows a notification with a sound. The card includes the creator, buyer, and sale amount.

Select Open chat to switch to the right creator and continue the conversation. The notification stays on screen until the operator closes it after handling the sale.

🔐 New team access controls

AgencyKey now makes it easier to separate data visibility from actions that can move money, modify account content, or change settings for the whole team.

💸 Payouts — team members can keep access to balances and statements while payout requests, automatic payout frequency, and the Payout Requests tab remain restricted. Among standard roles, this permission is granted by default only to Owner and Admin.

📁 CRM Vault — access to this page no longer depends on access to the Vault in the creator workspace. Viewing, editing, and deleting media can be configured separately. By default, all standard roles can view the page within their creator scope, while only Owner and Admin can edit or delete media. Configure these permissions separately for custom roles.

📥 Data Migration — Vault import and export now respect both Data Migration permissions and access to the CRM Vault itself. By default, Owner and Admin can import and export, while Team Leader can import only. Working with Vault data also requires access to the CRM Vault page.

⌨️ Typing simulation — a separate permission controls who can enable the feature and change its speed for a creator. It is available by default to Owner, Admin, and Team Leader. Once enabled, the setting applies to every chatter working with that creator — they do not need this permission themselves.

Actions unavailable to a team member are now hidden from the interface.

Most access was carried over from the previous settings, but we recommend reviewing custom roles.

📍 Where to find it: Employees → Roles & Permissions

Version · 2026.8.12

🔔 AgencyKey system notifications — all in one place

AgencyKey now has a dedicated notification center for important events inside the CRM. These are separate from fan messages: the system notifies you when a creator-account session expires, a password changes, someone signs up through an invitation, a team member deletes their account, or a shift or task is assigned.

The bell in the top bar shows the unread count and your latest events.

On the full notifications page, you can view all, unread, or read notifications, mark everything as read, and delete items you no longer need. If an event relates to a specific AgencyKey section, you can open it directly from the notification. The link is shown only to team members who have access to that section.

System notifications and their sound can be configured separately.

📍 Where to find it: the bell in the AgencyKey top bar

Version · 2026.8.12

🔑 Personal Public API keys

AgencyKey now has a complete section for managing personal Public API keys.

You can set an expiration date when creating a key. Its full value is shown only once, so copy and save it immediately. You can later reissue, revoke, or delete the key.

Each key uses its owner’s current permissions and creator access. It does not provide any additional access to data, and team members can see only their own keys.

🔐 Access: the section is available by default to Owner and Admin. For custom roles, access to API keys and the Manage keys permission must be enabled manually.

Public API documentation is available on the same page.

📍 Where to find it: Settings → Integrations → Public API

Version · 2026.8.12

⚡ Several improvements for everyday work

🖱 Open a chat in the background — middle-click a chat to open it in a new tab without leaving your current conversation.

⌨️ Send now — when typing simulation is enabled for a creator, you can end the active countdown early and send the message immediately. Other queued messages continue in the correct order.

🔕 Mute now disables sound — after muting notifications in a chat, sounds for messages, tips, purchases, and subscriptions from that fan no longer play. The notifications themselves remain visible.

🪟 More workspace in AgencyKey on Windows — the separate menu bar has been removed, leaving more vertical space for the interface. The full app menu now opens from a compact button on the left, while the native window controls remain on the right.

Version · 2026.8.12

⚙️ Customize your chat list

You can now choose the chat list density in AgencyKey and set separate colors for unread messages, chat highlights, and notifications.

Chat cards let you choose which names to display, how many preview lines to show, and which metrics to keep visible — subscription status, PPV payment history, and spending. Hide anything you don’t need and bring it back at any time — changes appear instantly in the chat list.

📍 Where to find it: Chats → settings button above the chat list

Version · 2026.8.12

🧭 Flexible navigation in the desktop app

In AgencyKey, the menu of creators available to you can sit on the left or across the top. In the top layout, creators appear in one row with names and unread message and notification counts.

The creator workspace has four layout options: Left, Center, Right, and Full width.

Open CRM and chat tabs can be pinned from their context menu. Pinned tabs become compact and move to the start of the tab strip, keeping important sections and conversations close at hand.

Version · 2026.8.12

⚡ Improvements to analytics, chats, and campaigns

📈 Shared reports — you can now select a traffic period: today, yesterday, the last 7 days, or the last 30 days. Clicks, subscriptions, and conversion follow the selected dates, while cost, revenue, profit, and ROI remain all-time figures.

Each source and the total row now have a timeline with either a shared or individual scale. The table is more compact, includes totals, and works better on mobile and in print. PDF uses the selected period, while CSV and Excel remain all-time exports.

🧩 Scenario order — scenarios in the Scripts & Scenarios panel inside a chat can now be rearranged by dragging. The new order is saved for the whole team.

🔁 Repeat a campaign — when creating a new message from a previous campaign’s statistics, AgencyKey waits for the source message to load completely and automatically fills the composer with its text, price, media, free previews, release forms, and GIF. If loading does not complete, the previous draft is restored.

📚 Creator workspace sidebar — expand it to see section labels or collapse it to icons. It also collapses automatically in a narrow window. Team members see only the sections they can access.

⏱ Priority-campaign rate — the interface now shows the creator’s effective rate and allowed maximum received from the server. All priority campaigns for the same creator share one limit, with an estimated time for sending 1,000 messages shown alongside it.

Version · 2026.8.13

♻️ Reuse sent PPVs without rebuilding the message

In AgencyKey, you can now copy a sent PPV into a new draft directly from the chat’s PPV history. Its text, price, and media appear immediately, so there is no need to find the content and rebuild the message.

Before sending, you can edit the draft — adjust the text, price, or media — then send it like any other message.

📍 Where to find it: Chats → select a conversation → PPV → “Copy as draft”

Version · 2026.8.13

🔔 Flexible notification settings

AgencyKey notifications can now be configured separately for each event type: fan messages, tips, PPV unlocks, new subscriptions and renewals, and AgencyKey events.

For each type, choose whether to show a pop-up card, auto-hide it, which sound to use, and its volume. For creator-account events, you can receive notifications from every open creator or only the creator currently in view.

You can also set the display time and choose one of six card positions. Every change is reflected immediately in the live preview.

📍 Where to find it: Settings → Notifications

Version · 2026.8.13

🗑 Advanced auto-delete for campaign messages

AgencyKey now lets you choose which campaign messages are deleted automatically: unread only, or all messages (read and unread).

Set a delay, and a separate timer starts after each message is successfully sent. Purchased PPV messages are excluded from auto-delete.

📍 Where to find: Automation → Message Campaigns → create a new campaign or open a draft → Scheduling → “Delete messages automatically”

Version · 2026.8.15

⚡ More accurate analytics, smoother chats, and more reliable campaigns

📊 Analytics

ARPU per paying fan — Tracking Links now divide revenue only by the number of buyers. “All” includes every paying subscriber, while “Unique” includes only paying first-time subscribers. You can also add the metric to a shared report and CSV export.

PPV payments in chats — the metric now includes only PPVs that chatters sent directly to fans in one-to-one conversations. Mass campaigns are excluded from the calculation, and a paid-to-sent PPV ratio is shown alongside it.

💬 Chats

Jump to the original message — a “View message” button now appears below replies. AgencyKey loads more history when needed, scrolls to the original message, and highlights it.

Sending from scenarios — after you click “Send,” a loading indicator and the outgoing message appear immediately, so it is clear that sending has already started.

Muted chats — pop-up notifications for new messages from that fan are now hidden, while purchase notifications remain visible.

Free previews — media added to a free preview stays free after editing. If a file has not finished uploading, AgencyKey stops the send and asks you to reattach it.

Split Inbox — your selected chat sorting is preserved, while pinned conversations remain above the rest.

AI Recon now handles long conversations more reliably.

📣 Campaigns and automation

Resume after temporary failures — if data cannot be retrieved immediately, AgencyKey retries and resumes the campaign from the saved position.

“Fan comes online” — the selected “Every time” or “Once” mode no longer resets after reopening the automated message.

🗂 Vault

When the Vault is expanded to full width, its grid adapts to the window size and shows more media in each row.

Version · 2026.8.17

⚡ Small improvements in AgencyKey

🎞 More information about attachments — attachments now show their media type and the duration of videos or voice messages.

💬 Consistent chat-list settings — chat-list layout settings now apply to every creator in the profile, while name display remains creator-specific.

🔔 Open the right chat directly from a notification — the panel stays open when you go to a conversation. Purchase and subscription notifications open the correct chat even when there is no previous message history.

🧭 Change the address of an open tab — a dedicated pencil button now opens the page address; for pinned tabs, the same action is available by right-clicking the tab.

🔐 More reliable role saving and copying — data access levels and copying older roles now save correctly.

🗂 Precise permissions for media in categories — Edit permission is enough to manage media within Vault categories; Delete is required only to remove a category itself.

Version · 2026.8.19