d Practice the dialogue in 2b with a partner.
e In pairs, role-play the dialogue.


A (book open) You are the receptionist.

B (book closed) You are a guest.


You have two problems with your room (think about what they are).

A Offer to do something about B’s problems. You begin with Hello, reception.

@AEFile
f Change roles.
3 JENNY AND ROB MEET AGAIN
That evening Jenny goes to the hotel to meet Rob, and they go out for something to eat.
a 1 29))) listen.
Mark the sentences T or F.


1 Rob says he doesn’t like the hotel.

2 Jenny is going to show him around the city tomorrow.

3 Barbara is Jenny’s boss.

4 Rob is hungry.

5 It’s four in the morning for Rob.

6 They’re going to meet at eleven.

7 Jenny thinks that Rob is going to get lost.

@AEFile
b Listen again.
Say why the F sentences are false.
c Look at the Social English phrases.
Can you remember any of the missing words?
d 1 30))) Listen and complete the phrases.
e Listen again and repeat the phrases.
How do you say them in your language?